Good Afternoon,Thank you for your notification about this guest’s experienceAt Club Quarters, we strive to always deliver the best possible experience for each of our guests, and we apologize that in this instance the guest believed we were not successfulA follcall was placed to the guest after the initial call stating that we had refunded the card and that it could take anywhere between 3-for the bank to process that credit for him Another copy of the refund was emailed to the guest again todayWe hope to have the opportunity to serve them again and will extend every courtesy we haveThank you,Maysoon M***Hotel Manager
From: Chuck H*** Sent: Monday, June 12, 10:AM To: info Subject: case *** Case ID *** When a customer books a party on line, a down payment is required. It then results in a booked party with payment tendered. A letter is
sent out stating that we will call to confirm the details, but it does not state that their booking was only a quote. The customer contacted the store on 6/6/asking for a refund. We do have a no refund policy if it is within days of the party date, however, the manager on duty contacted the owner and was given the ok to cancel the party and issue a refund. The manager on duty tried calling the customer but got no answer. After that first attempt, it fell through the cracks and no additional attempts had been made to the customer. That falls on us. We are currently trying to get in touch with the customer to issue a refund for the deposit madeChuck H*** Monkey Joe's Indianapolis Castleton 317-842-Southport 317-784-
Good Afternoon,Thank you for your notification about this guest’s experience. At Club Quarters, we strive to always deliver the best possible experience for each of our guests, and we apologize that in this instance the guest believed we were not successful. A follow-up call was placed to...
the guest after the initial call stating that we had refunded the card and that it could take anywhere between 3-5 for the bank to process that credit for him. Another copy of the refund was emailed to the guest again today. We hope to have the opportunity to serve them again and will extend every courtesy we have. Thank you,Maysoon M[redacted]Hotel Manager
Good Morning,Thank
you for your notification about this guest’s experience. At Club Quarters, we
strive to always deliver the best possible experience for each of our guests,
and in this instance we were not successful. We have refunded all of this guest’s
charges, and additionally, in an...
effort to win back their future loyalty, have
extended the offer of an additional complimentary night at our hotel. We hope
to have the opportunity to serve them again and will extend every courtesy we
have.
Thank
you very much,[redacted]Hotel ManagerClub Quarters720 Fannin Street
Houston, TX 77002
Tel: +1 (832) 214-4301
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Good Afternoon,Thank you for your notification about this guest’s experienceAt Club Quarters, we strive to always deliver the best possible experience for each of our guests, and we apologize that in this instance the guest believed we were not successfulA follcall was placed to the guest after the initial call stating that we had refunded the card and that it could take anywhere between 3-for the bank to process that credit for him Another copy of the refund was emailed to the guest again todayWe hope to have the opportunity to serve them again and will extend every courtesy we haveThank you,Maysoon M***Hotel Manager
From: Chuck H*** Sent: Monday, June 12, 10:AM To: info Subject: case *** Case ID *** When a customer books a party on line, a down payment is required. It then results in a booked party with payment tendered. A letter is
sent out stating that we will call to confirm the details, but it does not state that their booking was only a quote. The customer contacted the store on 6/6/asking for a refund. We do have a no refund policy if it is within days of the party date, however, the manager on duty contacted the owner and was given the ok to cancel the party and issue a refund. The manager on duty tried calling the customer but got no answer. After that first attempt, it fell through the cracks and no additional attempts had been made to the customer. That falls on us. We are currently trying to get in touch with the customer to issue a refund for the deposit madeChuck H*** Monkey Joe's Indianapolis Castleton 317-842-Southport 317-784-
Good Afternoon,Thank you for your notification about this guest’s experience. At Club Quarters, we strive to always deliver the best possible experience for each of our guests, and we apologize that in this instance the guest believed we were not successful. A follow-up call was placed to...
the guest after the initial call stating that we had refunded the card and that it could take anywhere between 3-5 for the bank to process that credit for him. Another copy of the refund was emailed to the guest again today. We hope to have the opportunity to serve them again and will extend every courtesy we have. Thank you,Maysoon M[redacted]Hotel Manager
Good Morning,Thank
you for your notification about this guest’s experience. At Club Quarters, we
strive to always deliver the best possible experience for each of our guests,
and in this instance we were not successful. We have refunded all of this guest’s
charges, and additionally, in an...
effort to win back their future loyalty, have
extended the offer of an additional complimentary night at our hotel. We hope
to have the opportunity to serve them again and will extend every courtesy we
have.
Thank
you very much,[redacted]Hotel ManagerClub Quarters720 Fannin Street
Houston, TX 77002
Tel: +1 (832) 214-4301
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.