Just got off the phone with the customer. We spoke on the phone for 30 minutes, then used facetime for 15 minutes, then texted the customer pictures. The electric is not correct, causing the problems like we have stated all along and also when the service tech came out. If you look at her picture of her breaker box there is not a seperate neutral and ground bar. We also do not see a neutral or ground wire coming from the main box. This is what the service tech stated when coming out. We also have concerns that the wire is not the correct size. The two hot and neutral wire need to be at minimum #6 wire. Without a neutral and ground you are guaranteed to have problems.
Just got off the phone with the customer. We spoke on the phone for 30 minutes, then used facetime for 15 minutes, then texted the customer pictures. The electric is not correct, causing the problems like we have stated all along and also when the service tech came out. If you look at her picture of her breaker box there is not a seperate neutral and ground bar. We also do not see a neutral or ground wire coming from the main box. This is what the service tech stated when coming out. We also have concerns that the wire is not the correct size. The two hot and neutral wire need to be at minimum #6 wire. Without a neutral and ground you are guaranteed to have problems.