Aurora Collection Bureau

Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ May 28, Received and Responded to via e-mail Revdex.com Case ID XXXXXXXX To Whom It May Concern: We are in receipt of your correspondence from [redacted] Thank you for the opportunity to respond We have already requested deletion of the entry on [redacted] 's credit bureau reportAdditionally, we have requested it be deleted manually by sending an AUD to the three credit bureaus with a Correction Indicator of DeleteIf one of the credit bureaus has failed to update properly, she can simply go to their website and dispute the accountThe three credit bureaus are [redacted] and [redacted] We usually will be contacted within hours of your dispute and we will respond to them to completely delete the negative entry Thank youShould you need further information, or should [redacted] need any further assistance, please do not hesitate to contact us Sincerely, [redacted] S [redacted] XXXXX (XXX) XXX-XXXX This communication is from a debt collector and is an attempt to collect a debtAny information obtained will be used for that purpose

Re: ID#***Dear Sir/Madam,This letter is in response to your notice of a customer complaint dated July 13, 2016. I am puzzled by it as each and every e-mail to me was responded to in a timely manner, and on Friday, July 15, 2016, my installation subcontractor was at the job site
and addressed any remaining labor issues. The client indicated she was completely satisfied with her floor and the installation while spending almost two hours just talking with them about unrelated topics of mutual interest. As of this date, there has been no further contact by any media from the client indicating ANY further issues. I have included copies of e-mails from the client and my responses to verify that she has NOT been ignored and that indeed her requests for warranty service were followed up in a timely manner. It is important to note that there were some scheduling conflicts for the corrective action to be taken by BOTH parties, but as of the aforementioned date of July 15th, all installation matters HAVE BEEN RESOLVED. With respect to the client’s complaints of poor service, improper floor prep and “movement” in the floor, they are without merit. First, you will note a significant gap in the communications from the client when she chose to go directly to the installers instead of me, as I addressed by e-mail to her following her subsequent complaint to me. Second, the client failed to include in her complaint that she was advised on the date of installation that her concrete floor was reading over 20% moisture, which makes it impossible to directly glue the wood floor down. We opted AT NO FURTHER EXPENSE TO HER to “float” the new wood floor over a moisture barrier suitable for such conditionsThis installation process is approved by the wood flooring manufacturerThe vertical “movement”, or flexing she was noticing was due to the floor not being glued down, which is normalThere were a few areas of excess movement which was determined to be from material expansion, that was hindered (in one area) by a cabinet being installed directly on top of the floor. Further, the “dings” for the most part were produced in the manufacturing process to simulate a “distressed” style of flooring, which she selected. The original installation took a little longer than projected due to the problem with her slab condition and because the installer needed to leave the job to attend to his terminally-ill father. As you will see, the e-mail trail speaks for itself. She has been cordially dealt with, and when she chose to communicate directly with me (the contractor) her issues were responded to immediately. Her claims of poor service are invalid as it pertains to me. Any matters that have involved labor issues have been responded to, and she still has the remainder of a two-year warranty on labor as required by the ROC for licensed contractors Sincerely,Bill R*** * *** *** *Gilbert, AZ 85296###-###-#######-###-#### fax(480)###-###-#### cell***@gmail.comLicense ROC *** ***

I sent you a copy of the email response to *** *** today, 8/2/ You must not have read it I am and have tried numerous times to resolve the issues directly with the consumer, each time feeling by her response that the matters were resolved What she is complaining about is some minor flexing/movement in the wood floor This floor was NOT GLUED DOWN because of the high moisture reading in the slab We instead "floated" the floor over a moisture barrier at NO ADDITOONAL COST TO HER!!! She will not address these facts which is highly unfair since only part of the information is being passed on to you by her Further, as if you were not aware of the extreme humidity accompanying the monsoon, this condition reined havoc with everyone's wood floors Just as a reminder to you, I sent Ms *** an email this morning requesting an appointment for Friday, August 12th at which I personally will be there along with the installation contractor AND the flooring distributor's field rep As of this writing, I have not heard back from the consumer.Quite frankly, I can't imagine ANY retailer giving more or better responses to a customer I know for a fact through my years of being in business that there will always be a certain percentage of customers who feel if they complain enough, the business will just "pay them" to go away Instead of this path, I am trying every way I can to assure that the customer is satisfied with her wood floor I sincerely hope hope that you take the time to read my responses to her and understand that my position is of equal value and deserves equal consideration!Bill R***Ross Custom Flooring

I have not provided any final sign off on the repairs that have been made to date. They are still being evaluated.
This complaint is still open.

Initial Business Response /* (1000, 5, 2015/05/28) */
May 28, 2015
Received and Responded to via e-mail
Revdex.com
Case ID XXXXXXXX
To Whom It May Concern:
We are in receipt of your correspondence from [redacted]. Thank you for the opportunity to respond.
We have...

already requested deletion of the entry on [redacted]'s credit bureau report. Additionally, we have requested it be deleted manually by sending an AUD to the three credit bureaus with a Correction Indicator of Delete. If one of the credit bureaus has failed to update properly, she can simply go to their website and dispute the account. The three credit bureaus are [redacted] and [redacted] We usually will be contacted within 48 hours of your dispute and we will respond to them to completely delete the negative entry.
Thank you. Should you need further information, or should [redacted] need any further assistance, please do not hesitate to contact us.
Sincerely,
[redacted] S [redacted] XXXXX
(XXX) XXX-XXXX
This communication is from a debt collector and is an attempt to collect a debt. Any information obtained will be used for that purpose.