This complaint comes as a complete surprise to us, we have been working with Mr [redacted] to refund his moneyMr [redacted] signed a buyers order and left deposits totaling $13,for the purchase of a new trailer on December 4, Our buyers order states under the additional conditions of sale “if Purchaser(s) fail or refuses to take delivery of the purchased vehicle in accordance with the provisions of this Order, Dealer may keep as liquidated damages any deposit made by the Purchaser(s) for any cost, expenses, or losses incurred by Dealer as a result of such failure or refusal by the Purchaser(s)” Mr [redacted] contacted our dealership on 02/22/stating that he was currently dying and that he needed to get his affairs in order and would like a refund of his down payment for trailerOur salesman handling the deal stated to the customer that he would discuss the issue with management and let him know as soon as possibleThis is an unusual situation for us because we have never had a customer pay a deposit and not take the trailer after monthsWe decided in good faith to refund all Mr [redacted] his deposit less $1,Our salesman spoke with Mr [redacted] on 03/01/to inform him of our decision, which he agreed toThis type of refund normally takes up to days to process so his refund will be going out by the end of this week
Deposits are made to show good faith between the customer and us The customer knows that the trailer will not be sold to someone else and we can start the pre delivery process A typical sale from deposit to deliver is normally to days the trailer Mr [redacted] purchased was not available to sale for approximately months, we even ordered another trailer to replace itMr [redacted] made a larger deposit then so when he contacted us about getting his money back we knew it would not be fare to keep the full deposit Everyone agreed and Mr [redacted] was glad to be getting his deposit back less the $1,500.00, $1,was never discussedWe have sent Mr [redacted] his refund which he has cashed so I consider this matter closed
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not fully resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not aware of the day time-lag for a return of my deposit or I would not have registered a formal complaint. However, Mr*** stated the business loss was $1100, not $1500. Why the additional charge of $400? An itemized explanation of the business's losses is requested
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
$1500.00 is a blatant overcharge for a few hours of work, no merchandise changing hands, and the business taking advantage of a senior citizen undergoing care at the [redacted].Regards,
[redacted]
This complaint comes as a complete surprise to us, we have been working with Mr. [redacted] to refund his money. Mr. [redacted] signed a buyers order and left deposits totaling $13,157.43 for the purchase of a new trailer on December 4, 2015. Our buyers order states under the additional conditions of sale...
“if Purchaser(s) fail or refuses to take delivery of the purchased vehicle in accordance with the provisions of this Order, Dealer may keep as liquidated damages any deposit made by the Purchaser(s) for any cost, expenses, or losses incurred by Dealer as a result of such failure or refusal by the Purchaser(s)”.
Mr. [redacted] contacted our dealership on 02/22/2016 stating that he was currently dying and that he needed to get his affairs in order and would like a refund of his down payment for trailer. Our salesman handling the deal stated to the customer that he would discuss the issue with management and let him know as soon as possible. This is an unusual situation for us because we have never had a customer pay a deposit and not take the trailer after 2 months. We decided in good faith to refund all Mr. [redacted] his deposit less $1,500.00. Our salesman spoke with Mr. [redacted] on 03/01/2016 to inform him of our decision, which he agreed to. This type of refund normally takes up to 30 days to process so his refund will be going out by the end of this week.
Deposits are made to show good faith between the customer and us. The customer knows that the trailer will not be sold to someone else and we can start the pre delivery process. A typical sale from deposit to deliver is normally 5 to 7 days the trailer Mr [redacted] purchased was not available to sale for approximately 3 months, we even ordered another trailer to replace it. Mr [redacted] made a larger deposit then normal so when he contacted us about getting his money back we knew it would not be fare to keep the full deposit. Everyone agreed and Mr [redacted] was glad to be getting his deposit back less the $1,500.00, $1,100.00 was never discussed. We have sent Mr [redacted] his refund which he has cashed so I consider this matter closed.
This complaint comes as a complete surprise to us, we have been working with Mr [redacted] to refund his moneyMr [redacted] signed a buyers order and left deposits totaling $13,for the purchase of a new trailer on December 4, Our buyers order states under the additional conditions of sale “if Purchaser(s) fail or refuses to take delivery of the purchased vehicle in accordance with the provisions of this Order, Dealer may keep as liquidated damages any deposit made by the Purchaser(s) for any cost, expenses, or losses incurred by Dealer as a result of such failure or refusal by the Purchaser(s)” Mr [redacted] contacted our dealership on 02/22/stating that he was currently dying and that he needed to get his affairs in order and would like a refund of his down payment for trailerOur salesman handling the deal stated to the customer that he would discuss the issue with management and let him know as soon as possibleThis is an unusual situation for us because we have never had a customer pay a deposit and not take the trailer after monthsWe decided in good faith to refund all Mr [redacted] his deposit less $1,Our salesman spoke with Mr [redacted] on 03/01/to inform him of our decision, which he agreed toThis type of refund normally takes up to days to process so his refund will be going out by the end of this week
Deposits are made to show good faith between the customer and us The customer knows that the trailer will not be sold to someone else and we can start the pre delivery process A typical sale from deposit to deliver is normally to days the trailer Mr [redacted] purchased was not available to sale for approximately months, we even ordered another trailer to replace itMr [redacted] made a larger deposit then so when he contacted us about getting his money back we knew it would not be fare to keep the full deposit Everyone agreed and Mr [redacted] was glad to be getting his deposit back less the $1,500.00, $1,was never discussedWe have sent Mr [redacted] his refund which he has cashed so I consider this matter closed
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not fully resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not aware of the day time-lag for a return of my deposit or I would not have registered a formal complaint. However, Mr*** stated the business loss was $1100, not $1500. Why the additional charge of $400? An itemized explanation of the business's losses is requested
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
$1500.00 is a blatant overcharge for a few hours of work, no merchandise changing hands, and the business taking advantage of a senior citizen undergoing care at the [redacted].Regards,
[redacted]
This complaint comes as a complete surprise to us, we have been working with Mr. [redacted] to refund his money. Mr. [redacted] signed a buyers order and left deposits totaling $13,157.43 for the purchase of a new trailer on December 4, 2015. Our buyers order states under the additional conditions of sale...
“if Purchaser(s) fail or refuses to take delivery of the purchased vehicle in accordance with the provisions of this Order, Dealer may keep as liquidated damages any deposit made by the Purchaser(s) for any cost, expenses, or losses incurred by Dealer as a result of such failure or refusal by the Purchaser(s)”.
Mr. [redacted] contacted our dealership on 02/22/2016 stating that he was currently dying and that he needed to get his affairs in order and would like a refund of his down payment for trailer. Our salesman handling the deal stated to the customer that he would discuss the issue with management and let him know as soon as possible. This is an unusual situation for us because we have never had a customer pay a deposit and not take the trailer after 2 months. We decided in good faith to refund all Mr. [redacted] his deposit less $1,500.00. Our salesman spoke with Mr. [redacted] on 03/01/2016 to inform him of our decision, which he agreed to. This type of refund normally takes up to 30 days to process so his refund will be going out by the end of this week.
Deposits are made to show good faith between the customer and us. The customer knows that the trailer will not be sold to someone else and we can start the pre delivery process. A typical sale from deposit to deliver is normally 5 to 7 days the trailer Mr [redacted] purchased was not available to sale for approximately 3 months, we even ordered another trailer to replace it. Mr [redacted] made a larger deposit then normal so when he contacted us about getting his money back we knew it would not be fare to keep the full deposit. Everyone agreed and Mr [redacted] was glad to be getting his deposit back less the $1,500.00, $1,100.00 was never discussed. We have sent Mr [redacted] his refund which he has cashed so I consider this matter closed.