To whom it may concern -Reclaim # [redacted] As the owner of Aurora Transmission, I would like to relay my honest appreciation for the standards of the Revdex.com as well as the focus of advancing the trust incorporated organizationsI can also relate to and express my disbelief and all around ill feeling when it comes to some of the complaints and issues that are thrown at us by the general publicWhat I am sending is a copy of my correspondence between with the credit card dispute division and the following arbitration rebuttalThe end result with the dispute is that the money owed was in fact deposited back into my accountIt appears that the Revdex.com is the next step in her slanderous attempt to discredit me and my companyAn attempt to rectify any issues with Ms [redacted] vehicle was offeredWe were never given the chance to inspect or correct any of Ms [redacted] claimsIf there is anything else I can add or information that I can provide, feel free to contact me at [redacted] .Reclaim # [redacted] My original reply is included at the conclusion of this pre-arbitration responseIn which I have stated that the services requested by Ms [redacted] were performed and as of the last time we spoke the vehicle was moving and shifting under its own power Although Ms [redacted] did phone me the day following the repair, she never brought the vehicle back to me to inspect or repairA vehicle is a machine with thousands of moving parts working simultaneouslySome problems evolve when another problem is fixedWe were never optioned to inspect her vehicle for residual issues that may or may have not been a result of the service we performedA service in which was paid and signed for by Ms [redacted] As far as a 2nd party’s involvement on this issue, I really don’t understand the relevanceThe party giving an opinion in this place is approximately miles awayTo be more specific, the exact distance Ms [redacted] drove her vehicle, not once calling me to report any issues with my serviceI have submitted my signed invoice and credit card slip, offered to have Ms [redacted] bring her vehicle back in to be checked free of charge the day after the install where all issues could have been addressed, and now written two letters all in hope I will be able to keep the money owed to my business for a job that has been performed as promised.On February 6, 2017, I [redacted] , Owner of Aurora Transmission was contracted to install a used transmission into a Nissan Altima by Sheila [redacted] The job was completed without issues on February 9, The vehicle was test driven by myself and at no time were there any dash lights to indicate any problems or check codes to follow up onAt which time a total of $was applied to Ms [redacted] Credit Card number ending in Ms [redacted] signed the Credit Card receipt(copy provided with my mailed response) and retained possession of her vehicleThe following day I received a phone call from Ms [redacted] advising me that her keyless entry key FOB would not unlock her doorsNot an uncommon electrical issue that occurs during a major repair due to the disconnection of the vehicles batteryI advised her to either come back to the shop or stop at a Nissan dealership in order to flash the computer in order to relearn the key FOBShe stated that she was unable to stop at the shop because of a planned trip down to Texas the following dayI offered my opinion of not driving that distance with a possible electrical issue but never heard from Ms [redacted] again until today May 3, 2017.Even though my warranty clearly states that electrical issues are not covered, I still offered to look at the vehicleI was contacted by a technician from an unknown Texas Nissan dealership requesting information on Ms [redacted] ’s vehicleAfter speaking with this individual and coming to a mutual agreement that it was an electrical issue I was never contacted by Ms [redacted] I was paid to procure a used transmission and install it into a Nissan Altima by Ms [redacted] We did so by the specifications and labor hours provided by Nissan Motor CoAt the time the vehicle was picked up and everything regarding the transmission installation was in working order and there were no problems detectedThe vehicle was never brought back to Aurora Transmission in order for us to diagnose or repair any issues after the transmission installationIts only now that after Ms [redacted] drove the vehicle to Texas, and is in fact still driving the vehicle, with the used transmission we installed and having no issues, that she has filed a dispute in turn taking the money for the job that was completed in entirety from my accountyear old vehicles sometimes have problems, especially those vehicles driven across countryPlease take any vehicle issues that you may have incurred into considerationThank you in advance [redacted] Owner/OperatorAurora Transmission Est [redacted] ***Montgomery, IL[redacted]
To whom it may concern -Reclaim # [redacted] As the owner of Aurora Transmission, I would like to relay my honest appreciation for the standards of the Revdex.com as well as the focus of advancing the trust incorporated organizationsI can also relate to and express my disbelief and all around ill feeling when it comes to some of the complaints and issues that are thrown at us by the general publicWhat I am sending is a copy of my correspondence between with the credit card dispute division and the following arbitration rebuttalThe end result with the dispute is that the money owed was in fact deposited back into my accountIt appears that the Revdex.com is the next step in her slanderous attempt to discredit me and my companyAn attempt to rectify any issues with Ms [redacted] vehicle was offeredWe were never given the chance to inspect or correct any of Ms [redacted] claimsIf there is anything else I can add or information that I can provide, feel free to contact me at [redacted] .Reclaim # [redacted] My original reply is included at the conclusion of this pre-arbitration responseIn which I have stated that the services requested by Ms [redacted] were performed and as of the last time we spoke the vehicle was moving and shifting under its own power Although Ms [redacted] did phone me the day following the repair, she never brought the vehicle back to me to inspect or repairA vehicle is a machine with thousands of moving parts working simultaneouslySome problems evolve when another problem is fixedWe were never optioned to inspect her vehicle for residual issues that may or may have not been a result of the service we performedA service in which was paid and signed for by Ms [redacted] As far as a 2nd party’s involvement on this issue, I really don’t understand the relevanceThe party giving an opinion in this place is approximately miles awayTo be more specific, the exact distance Ms [redacted] drove her vehicle, not once calling me to report any issues with my serviceI have submitted my signed invoice and credit card slip, offered to have Ms [redacted] bring her vehicle back in to be checked free of charge the day after the install where all issues could have been addressed, and now written two letters all in hope I will be able to keep the money owed to my business for a job that has been performed as promised.On February 6, 2017, I [redacted] , Owner of Aurora Transmission was contracted to install a used transmission into a Nissan Altima by Sheila [redacted] The job was completed without issues on February 9, The vehicle was test driven by myself and at no time were there any dash lights to indicate any problems or check codes to follow up onAt which time a total of $was applied to Ms [redacted] Credit Card number ending in Ms [redacted] signed the Credit Card receipt(copy provided with my mailed response) and retained possession of her vehicleThe following day I received a phone call from Ms [redacted] advising me that her keyless entry key FOB would not unlock her doorsNot an uncommon electrical issue that occurs during a major repair due to the disconnection of the vehicles batteryI advised her to either come back to the shop or stop at a Nissan dealership in order to flash the computer in order to relearn the key FOBShe stated that she was unable to stop at the shop because of a planned trip down to Texas the following dayI offered my opinion of not driving that distance with a possible electrical issue but never heard from Ms [redacted] again until today May 3, 2017.Even though my warranty clearly states that electrical issues are not covered, I still offered to look at the vehicleI was contacted by a technician from an unknown Texas Nissan dealership requesting information on Ms [redacted] ’s vehicleAfter speaking with this individual and coming to a mutual agreement that it was an electrical issue I was never contacted by Ms [redacted] I was paid to procure a used transmission and install it into a Nissan Altima by Ms [redacted] We did so by the specifications and labor hours provided by Nissan Motor CoAt the time the vehicle was picked up and everything regarding the transmission installation was in working order and there were no problems detectedThe vehicle was never brought back to Aurora Transmission in order for us to diagnose or repair any issues after the transmission installationIts only now that after Ms [redacted] drove the vehicle to Texas, and is in fact still driving the vehicle, with the used transmission we installed and having no issues, that she has filed a dispute in turn taking the money for the job that was completed in entirety from my accountyear old vehicles sometimes have problems, especially those vehicles driven across countryPlease take any vehicle issues that you may have incurred into considerationThank you in advance [redacted] Owner/OperatorAurora Transmission Est [redacted] ***Montgomery, IL[redacted]