I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Our needs and expectations were discussed with the sales person in September 2015, so we believed the cleaner would do the job we needed it to do I tested that the filter was properly seated When I first started talking to Mike on the call of 9/12, he made it sound like he would send us a new filter Later he said he would pro-rate a new filter He did mention sending the unit in for inspection and repair, but nothing about paying for the shipping As I had told him, my sister [redacted] has the final say on this, and all things considered, I agree with her now We do not want the machine We want our money back Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Our needs and expectations were discussed with the sales person in September 2015, so we believed the cleaner would do the job we needed it to do I tested that the filter was properly seated When I first started talking to Mike on the call of 9/12, he made it sound like he would send us a new filter Later he said he would pro-rate a new filter He did mention sending the unit in for inspection and repair, but nothing about paying for the shipping As I had told him, my sister [redacted] has the final say on this, and all things considered, I agree with her now We do not want the machine We want our money back Regards, [redacted] ***