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Austin American-Statesman

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Austin American-Statesman Reviews (79)

We have received the consumers complaint and are referring the issue to the Senior Manager in charge of Advertising

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We sincerely regret the customer's experience We will have a supervisor contact the customer to resolve

Complaint: [redacted] I am rejecting this response because:I do not want to be put on paper billing, that was not my requestMy request was to change to annual billingI have been in contact with [redacted] here in Austin and he is resolving the issue, so even though I am rejecting this response from someone else ( [redacted] is not aware of this complaint or the response) this complaint can be closed Regards, [redacted] ***

We sincerely regret the issues the customer has experiencedWe are contacting the Senior Director of Delivery Services so this can be addressed quickly.In light of the inconvenience, we are applying weeks of credit to the customer's accountWe will follow up with the distribution operations team to ensure delivery gets back on track.?

We regret any unnecessary delay in stopping this customers account The account has been stopped effective immediately

We regret any misunderstanding We are researching and will pull the sales receipt/agreement We will contact with additional informaiton once we review the point of sale documentation

We have found the signed receipt from the kiosktransaction, which was emailed to the customer on 8/25/(pdf that wasattached to this customer email also attached above): From: [redacted] [mailto: [redacted] ]Sent: Monday, August 25, 1:PMTo: [redacted] Subject: Receipt - confirmation code: [redacted] Dear [redacted] , Thank You for becoming a subscriber to the Austin American-StatesmanWelook forward to delivering you the best source for local and in-depth news · Investigative reportingthat digs deep to get the real story and watches out for wrong doing · Important local newsthat you can’t get anywhere else· Valuable coupons,inserts, ads-plus shopping news that will save you time and moneyConfirmationCode: [redacted] Subscription Detail: 23% OFF WED-SUN Home Delivery+Total Digital Access$Monthly EZPay Total Price: $20.99A printable receipt is attached to this e-mail.We are here to help! Please click, email or call customer care at: Statesman.com/service| [redacted] |###-###-#### While visiting our customer service website, check out our digital productswhich will give you access to your paper on your tablet, laptop and smartphoneIt’s easier than ever to catch up with news where and when it’sconvenient for youGet total access with one subscription by adding digitaltodayAlso take the opportunity to sifor our FREE email newsletters forlocal breaking news, events, weather and more Thanks for being a subscriber!The attached pdf document hasthe acknowledgment statement regarding the ezpay transaction, and itscontinuance until notified, which the customer signed at the point ofsale The customer signed agreeing to the terms and conditionsThere’s no record of any communication on the three dates the customer providedbelow, that was documented on the account I have attached a copyof the signed sales receipt which specifically calls out the agreement tomonthly billing ongoingThe January payment did postalready, but the customer is including their initial September payment in their refund total, which I would think would be excluded, since they agreed at least to that payment transaction for the subscription We’d be looking atrefunding for Oct, Nov, Dec & Jan then, totaling $83.96.It does appear that the customeragreed to the terms and conditions of the sale However, in the interest ofgoodwill we will agree to refund the $and have stopped the subscription

We sincerely regret that the subscriber has experienced subsequent delivery issues. We are escalating the customer's experience to our Senior Manager of Distribution Services to resolve.In addition, we are crediting the customers account with 2 weeks of service at no charge while the... delivery service is being addressed.We will be reaching out to the subscriber directly to discuss the issue and resolve.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thanks for all you have done I still don't receive a Friday paper but as long as I report it they credit my account and I will receive the Saturday and Sunday papers a little longer

Complaint: ***
I am rejecting this response because:
Please re-open caseCustomer has yet to address the issue Let me know if I need to open a new case to proceed Thank you, Joseph Kalkwarf ###-###-####
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I would like an explanation of what happened firstWhy did I not receive the newspaper as
promised? Why didn't someone call or email me of the changes? I am a CTC student and wanted to use your subscription for research purposes along with seeking veteran employment via your newspaper.
Regards,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The agent was mistaken.
This invoice was NOT generated by the *** American-Statesman. It is a marketing scam that is being perpetrated on a number of newspapers across the country
We have posted notices in the paper and on our website advisiing consumers against paying these bogus
invoices
Our legal department has notified state and federal authorities

We will put $of credit on the account and convert to paper billsWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
THANK YOU BOTH !!!!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** *** ***

We sincerely regret that the customer never received his subscription. We will credit the customer's card with the $requested

This customer is outside of our delivery area. We sincerely regret this inconvenience. We contacted the customer and left a voicemail advising him of the situation and we have refunded an additional credit to his card

We sincerely regret this customer's poor experience. We will call the customer to discuss these issues. We will ensure she gets the credit promised and any outstanding issues are resolved promptly

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