Hello, I am sorry you have had a bad experienceWhen we received your original email on Jan30th, we responded that same day asking for pictures of the damageIt is a standard procedure and policy we must take in order to set up a return with paid return shippingWe responded directly to the
return request you sent us via AmazonSince we never received a response with pictures of the damage, we were unable to issue a prepaid return labelWe then received an Auto Authorized Return from Amazon created for youAfter you returned the damaged item using the Amazon return there was no way for us to provide a shipping labelAs I have said in a previous email, we would have been more than happy to provide you with a return label, however, the request for pictures of the damage was never fulfilled and we never received a response form you until last Friday, the 2nd of FebIn addition, the choice to return the ukulele on your own was not dictated by us and was completely your choice, we are unable to refund any additional cost above the amount paid per Amazon policiesAgain, we would have happily issued a return label at no additional cost to you had we received a response from the email stating we required pictures in order to set up the returnI have attached the email correspondence of the conversations we hadThe attachments, as you will see, also includes the first email we sent out to you using the same email address as all the other correspondencePlease let us know if you have any other questions
Complaint: ***
I am rejecting this response because: This is not what happened *** attempted deliver, yesHowever, they left now instructionsYou also never stated that there was a required signature to receive the package I had no information from *** regarding the blank note they left I contacted them after receiving just a text on the second day stating "a delivery attempt was made"when I contacted them, they stated they would send the package to a local store and CONTACT ME when it arrived at the store I waited a few days to hear from them and got no phone call, no text, no more blank notes I called the local store and asked if the package had been received, they said it had but was already being sent back At that point, I reached out to you for help and recevied no help only blame *** is your shipper of choice and the issue is with them and your unwillingness to help your customers
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From: *** *** Sent: Wednesday, April 06, 8:AM To: *** *** Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** Thank you very much for straightening this issue out
Regards,
*** ***
Hi ***. Thank you for your feedback. On the 21st of November, you placed an order for a Casio PX-piano bundle. On that very same day, we shipped your piano out via *** to the address you had specified with a tracking number of ***. As we offer free
shipping, we covered the shipping costs of $As you can see through the tracking information, *** attempted to deliver your piano to your home address on the 25th. As a signature was required and you were not available, *** left a slip to advise you that they would attempt again tomorrow. When you received the slip, you called *** and asked them to hold the piano at their *** location on November 26th. As the tracking shows, this is what happened. *** held your piano for days and you never picked up the itemAs a result, they were forced to send the item back to usA return shipping cost was then applied for $Per section of our Amazon return policy, the buyer is responsible for return shipping on orders that get returned to sender or refused:If you refuse delivery of an order, you'll be charged for the return shipping feePlease request an RMA and follow the standard return process to be refunded in full.As you can see, we did everything in our power to ensure you received your package in a timely manner. *** did as wellThey attempted delivery at the address you specified on your order, left you a note when you were unavailable, and even held the package at their facility at your request - for entire days. It seems as though everyone did what they needed to in order for you to receive your package. As a seller, we don't have the capability to receive packages for you and put them inside your house. Neither does ***.While I understand your frustration, I hope you can understand the situation. ***, along with any other shipper, has a limited space for holding deliveriesThey are not a storage facility nor do they offer free storage for deliveries. The fact that your package was held at their facility was information you had access to for days - and something you personally requested
Complaint: ***
I am rejecting this response because:I never received a request from Austin Bazaar to send pictures of the damage to the same day or any day (as claimed). Had I been offered this option from the beginning I would have taken it as it is a much better option that going through the cost of shipping on my own. I never heard from Austin Bazaar other than my return request had been accepted (I noted the issue with damage in my original request). The vendor had me ship without pre-payment which I did via UPS #***, received by vendor today, Monday, Feb 5,
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
While they stated they were unaware why this complaint was filed, I notified the customer service agent of my intended action to file a complaint with Amazon, leave a bad rating with Amazon, and file a complaint with the Revdex.com. She acknowledged the email. Amazon has reimbursed me for their charge.
Regards,
[redacted]
"Thank you for your feedback, [redacted] As you may know, Amazon is a shared marketplace, with listings that are hosted on Amazon's server. When listing a new item, Amazon will ask for a product's UPC code, at which point, they search their database for what is known as "formal data". This data lives on Amazon's server and is not customizable. The misrepresented data that you are referring to is "formal data" that was not entered by Austin Bazaar. Since you've brought this to our attention, we have been in contact with Amazon and requested for them to update this data. They have since updated the data to correctly reflect the origin of your Squier by Fender guitar, which is "Imported". Lastly, it appears as though Amazon has already provided you with a $50 credit for the incorrect information. If there's anything else you need, please don't hesitate to let us know! Sincerely, Austin Bazaar" [redacted] | [redacted]
Thank you for contacting Austin Bazaar Music! Your request (#[redacted]) has been received. One of our representatives will get back to you as soon as possible. If your request is urgent, please call us at [redacted] Our phones are open from 9 A.M. to 5 P.M. CST, Monday through Friday, except for major...
holidays.Sincerely, Austin Bazaar Customer Service
Thank you for this claim. We have received the complaint. Per our Amazon policy, if the product arrives to us with any shipping damage and we can't return it back to stock as new, there is a restocking fee as seen on #10 on this...
link: http:[redacted] Customer has easy access to this and was made aware. Due to that we gave him a restocking fee of 5% on his order even though its normally 20%. I see that you opened an A to Z Guarantee claim and Amazon wrote back "We have found no reason to believe that you are responsible for this claim. We have issued a refund to the buyer, but we will not debit your account for that refund." and has already given you back his remaining $9 and not faulted us for the restocking fee. (see attached screenshot) We are unsure why you are even opening this claim. We would appreciate the closure of this claim.
Hello, I am sorry you have had a bad experienceWhen we received your original email on Jan30th, we responded that same day asking for pictures of the damageIt is a standard procedure and policy we must take in order to set up a return with paid return shippingWe responded directly to the
return request you sent us via AmazonSince we never received a response with pictures of the damage, we were unable to issue a prepaid return labelWe then received an Auto Authorized Return from Amazon created for youAfter you returned the damaged item using the Amazon return there was no way for us to provide a shipping labelAs I have said in a previous email, we would have been more than happy to provide you with a return label, however, the request for pictures of the damage was never fulfilled and we never received a response form you until last Friday, the 2nd of FebIn addition, the choice to return the ukulele on your own was not dictated by us and was completely your choice, we are unable to refund any additional cost above the amount paid per Amazon policiesAgain, we would have happily issued a return label at no additional cost to you had we received a response from the email stating we required pictures in order to set up the returnI have attached the email correspondence of the conversations we hadThe attachments, as you will see, also includes the first email we sent out to you using the same email address as all the other correspondencePlease let us know if you have any other questions
Complaint: ***
I am rejecting this response because: This is not what happened *** attempted deliver, yesHowever, they left now instructionsYou also never stated that there was a required signature to receive the package I had no information from *** regarding the blank note they left I contacted them after receiving just a text on the second day stating "a delivery attempt was made"when I contacted them, they stated they would send the package to a local store and CONTACT ME when it arrived at the store I waited a few days to hear from them and got no phone call, no text, no more blank notes I called the local store and asked if the package had been received, they said it had but was already being sent back At that point, I reached out to you for help and recevied no help only blame *** is your shipper of choice and the issue is with them and your unwillingness to help your customers
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From: *** *** Sent: Wednesday, April 06, 8:AM To: *** *** Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** Thank you very much for straightening this issue out
Regards,
*** ***
Hi ***. Thank you for your feedback. On the 21st of November, you placed an order for a Casio PX-piano bundle. On that very same day, we shipped your piano out via *** to the address you had specified with a tracking number of ***. As we offer free
shipping, we covered the shipping costs of $As you can see through the tracking information, *** attempted to deliver your piano to your home address on the 25th. As a signature was required and you were not available, *** left a slip to advise you that they would attempt again tomorrow. When you received the slip, you called *** and asked them to hold the piano at their *** location on November 26th. As the tracking shows, this is what happened. *** held your piano for days and you never picked up the itemAs a result, they were forced to send the item back to usA return shipping cost was then applied for $Per section of our Amazon return policy, the buyer is responsible for return shipping on orders that get returned to sender or refused:If you refuse delivery of an order, you'll be charged for the return shipping feePlease request an RMA and follow the standard return process to be refunded in full.As you can see, we did everything in our power to ensure you received your package in a timely manner. *** did as wellThey attempted delivery at the address you specified on your order, left you a note when you were unavailable, and even held the package at their facility at your request - for entire days. It seems as though everyone did what they needed to in order for you to receive your package. As a seller, we don't have the capability to receive packages for you and put them inside your house. Neither does ***.While I understand your frustration, I hope you can understand the situation. ***, along with any other shipper, has a limited space for holding deliveriesThey are not a storage facility nor do they offer free storage for deliveries. The fact that your package was held at their facility was information you had access to for days - and something you personally requested
Complaint: ***
I am rejecting this response because:I never received a request from Austin Bazaar to send pictures of the damage to the same day or any day (as claimed). Had I been offered this option from the beginning I would have taken it as it is a much better option that going through the cost of shipping on my own. I never heard from Austin Bazaar other than my return request had been accepted (I noted the issue with damage in my original request). The vendor had me ship without pre-payment which I did via UPS #***, received by vendor today, Monday, Feb 5,
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
While they stated they were unaware why this complaint was filed, I notified the customer service agent of my intended action to file a complaint with Amazon, leave a bad rating with Amazon, and file a complaint with the Revdex.com. She acknowledged the email. Amazon has reimbursed me for their charge.
Regards,
[redacted]
"Thank you for your feedback, [redacted] As you may know, Amazon is a shared marketplace, with listings that are hosted on Amazon's server. When listing a new item, Amazon will ask for a product's UPC code, at which point, they search their database for what is known as "formal data". This data lives on Amazon's server and is not customizable. The misrepresented data that you are referring to is "formal data" that was not entered by Austin Bazaar. Since you've brought this to our attention, we have been in contact with Amazon and requested for them to update this data. They have since updated the data to correctly reflect the origin of your Squier by Fender guitar, which is "Imported". Lastly, it appears as though Amazon has already provided you with a $50 credit for the incorrect information. If there's anything else you need, please don't hesitate to let us know! Sincerely, Austin Bazaar" [redacted] | [redacted]
Thank you for contacting Austin Bazaar Music! Your request (#[redacted]) has been received. One of our representatives will get back to you as soon as possible. If your request is urgent, please call us at [redacted] Our phones are open from 9 A.M. to 5 P.M. CST, Monday through Friday, except for major...
holidays.Sincerely, Austin Bazaar Customer Service
Thank you for this claim. We have received the complaint. Per our Amazon policy, if the product arrives to us with any shipping damage and we can't return it back to stock as new, there is a restocking fee as seen on #10 on this...
link: http:[redacted] Customer has easy access to this and was made aware. Due to that we gave him a restocking fee of 5% on his order even though its normally 20%. I see that you opened an A to Z Guarantee claim and Amazon wrote back "We have found no reason to believe that you are responsible for this claim. We have issued a refund to the buyer, but we will not debit your account for that refund." and has already given you back his remaining $9 and not faulted us for the restocking fee. (see attached screenshot) We are unsure why you are even opening this claim. We would appreciate the closure of this claim.