Thank you for contacting Austin Bazaar Music! Your request (#***) has been receivedOne of our representatives will get back to you as soon as possibleIf your request is urgent, please call us at [redacted] Our phones are open from A.Mto P.MCST, Monday through Friday, except for major holidays.Sincerely, Austin Bazaar Customer Service
Thank you for this claimWe have received the complaintPer our Amazon policy, if the product arrives to us with any shipping damage and we can't return it back to stock as new, there is a restocking fee as seen on #on this link: http: [redacted] Customer has easy access to this and was made awareDue to that we gave him a restocking fee of 5% on his order even though its normally 20%I see that you opened an A to Z Guarantee claim and Amazon wrote back "We have found no reason to believe that you are responsible for this claimWe have issued a refund to the buyer, but we will not debit your account for that refund." and has already given you back his remaining $and not faulted us for the restocking fee(see attached screenshot) We are unsure why you are even opening this claimWe would appreciate the closure of this claim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While they stated they were unaware why this complaint was filed, I notified the customer service agent of my intended action to file a complaint with Amazon, leave a bad rating with Amazon, and file a complaint with the Revdex.comShe acknowledged the emailAmazon has reimbursed me for their charge Regards, [redacted]
Thank you for contacting Austin Bazaar Music! Your request (#***) has been receivedOne of our representatives will get back to you as soon as possibleIf your request is urgent, please call us at [redacted] Our phones are open from A.Mto P.MCST, Monday through Friday, except for major holidays.Sincerely, Austin Bazaar Customer Service
Thank you for this claimWe have received the complaintPer our Amazon policy, if the product arrives to us with any shipping damage and we can't return it back to stock as new, there is a restocking fee as seen on #on this link: http: [redacted] Customer has easy access to this and was made awareDue to that we gave him a restocking fee of 5% on his order even though its normally 20%I see that you opened an A to Z Guarantee claim and Amazon wrote back "We have found no reason to believe that you are responsible for this claimWe have issued a refund to the buyer, but we will not debit your account for that refund." and has already given you back his remaining $and not faulted us for the restocking fee(see attached screenshot) We are unsure why you are even opening this claimWe would appreciate the closure of this claim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While they stated they were unaware why this complaint was filed, I notified the customer service agent of my intended action to file a complaint with Amazon, leave a bad rating with Amazon, and file a complaint with the Revdex.comShe acknowledged the emailAmazon has reimbursed me for their charge Regards, [redacted]