May 15th, 2017Revdex.com Corporate Office La Posada Dr Austin, TX 78752RE: ID [redacted] Dear Revdex.com,In regards to Mr [redacted] complaint that he has been "double charged" and that we are committing "fraud" and refusing to pay him a refund of $45, these claims are simply untrueMr [redacted] was billed appropriately at his one and only office visit on 3/23/He was appropriately refunded a $dollar fee when his insurance unexpectedly paid a charge that they do not typically coverHe received this check on 4/25/and called the office stating the check was "mutilated"I have no way to confirm or deny that the check was mutilated as Mr [redacted] refused to return the check to the office either in hand or by mailEither way, it is not important as he has been sent a second refund check of $This has been explained to Mr [redacted] on multiple occasionsThroughout this process, Mr [redacted] was belligerent and rude on the phone with my office staffOur staff remained professional throughoutMr [redacted] claims are not only ridiculous but completely out of proportion to societal norms.Please let me know if you have additional questions or wish to have additional informationThank you for your time.Respectfully Submitted, [redacted] , M.DAustin Eye
Complaint: [redacted]
I am rejecting this response because:Firstly, [redacted] signed the Revdex.com response correspondence, but [redacted] is neither the manager nor the owner. [redacted] is merely one of the providers at the shady business. [redacted] is therefore not authorized to speak on behalf of this business.Secondly, everything he said was grossly incorrect, and I have definitely never received a cashable refund check for the unauthorized $45 charge that almost all medical insurances cover in full. This issue is therefore unresolved, and I request that the Revdex.com keep this issue as an unresolved issue.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:First, the verbiage used by whoever wrote the last two Revdex.com responses is the most unprofessional, rude, and distasteful verbiage I've ever seen. The tone and attitude and accusations are absolutely rediculous. Whoever wrote these two responses should be fired immediately by Austin Eye for unprofessional conduct in the workplace and harassment.Second, the image that he/she attached of a cashed check by me is a false photocopied image, and is a shameless attempt to falsify that they sent a refund check. TMy issue remains unresolved.
Regards,
[redacted]
May 15th, 2017Revdex.com Corporate Office 1005 La Posada Dr Austin, TX 78752RE: ID [redacted]Dear Revdex.com,In regards to Mr. [redacted] complaint that he has been "double charged" and that we are committing "fraud" and refusing to pay him a refund of $45, these claims are simply...
untrue. Mr. [redacted] was billed appropriately at his one and only office visit on 3/23/2017. He was appropriately refunded a $45 dollar fee when his insurance unexpectedly paid a charge that they do not typically cover. He received this check on 4/25/17 and called the office stating the check was "mutilated". I have no way to confirm or deny that the check was mutilated as Mr. [redacted] refused to return the check to the office either in hand or by mail. Either way, it is not important as he has been sent a second refund check of $45. This has been explained to Mr. [redacted] on multiple occasions. Throughout this process, Mr. [redacted] was belligerent and rude on the phone with my office staff. Our staff remained professional throughout. Mr. [redacted] claims are not only ridiculous but completely out of proportion to societal norms.Please let me know if you have additional questions or wish to have additional information. Thank you for your time.Respectfully Submitted,[redacted], M.D. Austin Eye
May 15th, 2017Revdex.com Corporate Office La Posada Dr Austin, TX 78752RE: ID [redacted] Dear Revdex.com,In regards to Mr [redacted] complaint that he has been "double charged" and that we are committing "fraud" and refusing to pay him a refund of $45, these claims are simply untrueMr [redacted] was billed appropriately at his one and only office visit on 3/23/He was appropriately refunded a $dollar fee when his insurance unexpectedly paid a charge that they do not typically coverHe received this check on 4/25/and called the office stating the check was "mutilated"I have no way to confirm or deny that the check was mutilated as Mr [redacted] refused to return the check to the office either in hand or by mailEither way, it is not important as he has been sent a second refund check of $This has been explained to Mr [redacted] on multiple occasionsThroughout this process, Mr [redacted] was belligerent and rude on the phone with my office staffOur staff remained professional throughoutMr [redacted] claims are not only ridiculous but completely out of proportion to societal norms.Please let me know if you have additional questions or wish to have additional informationThank you for your time.Respectfully Submitted, [redacted] , M.DAustin Eye
Complaint: [redacted]
I am rejecting this response because:Firstly, [redacted] signed the Revdex.com response correspondence, but [redacted] is neither the manager nor the owner. [redacted] is merely one of the providers at the shady business. [redacted] is therefore not authorized to speak on behalf of this business.Secondly, everything he said was grossly incorrect, and I have definitely never received a cashable refund check for the unauthorized $45 charge that almost all medical insurances cover in full. This issue is therefore unresolved, and I request that the Revdex.com keep this issue as an unresolved issue.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:First, the verbiage used by whoever wrote the last two Revdex.com responses is the most unprofessional, rude, and distasteful verbiage I've ever seen. The tone and attitude and accusations are absolutely rediculous. Whoever wrote these two responses should be fired immediately by Austin Eye for unprofessional conduct in the workplace and harassment.Second, the image that he/she attached of a cashed check by me is a false photocopied image, and is a shameless attempt to falsify that they sent a refund check. TMy issue remains unresolved.
Regards,
[redacted]
May 15th, 2017Revdex.com Corporate Office 1005 La Posada Dr Austin, TX 78752RE: ID [redacted]Dear Revdex.com,In regards to Mr. [redacted] complaint that he has been "double charged" and that we are committing "fraud" and refusing to pay him a refund of $45, these claims are simply...
untrue. Mr. [redacted] was billed appropriately at his one and only office visit on 3/23/2017. He was appropriately refunded a $45 dollar fee when his insurance unexpectedly paid a charge that they do not typically cover. He received this check on 4/25/17 and called the office stating the check was "mutilated". I have no way to confirm or deny that the check was mutilated as Mr. [redacted] refused to return the check to the office either in hand or by mail. Either way, it is not important as he has been sent a second refund check of $45. This has been explained to Mr. [redacted] on multiple occasions. Throughout this process, Mr. [redacted] was belligerent and rude on the phone with my office staff. Our staff remained professional throughout. Mr. [redacted] claims are not only ridiculous but completely out of proportion to societal norms.Please let me know if you have additional questions or wish to have additional information. Thank you for your time.Respectfully Submitted,[redacted], M.D. Austin Eye