A review of [redacted] 's account found that he was billed for calling plans on the June, July and August billAn adjustment was applied to the account of $on An adjustment of $was applied to the account on for the the freedom essentials plan - for the time the long distance portion of his service was blockedThe adjustments will appear on the October bill
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I ,however, am very disappointed that Verizon refuses to accept the fact of the matter that an order was placed on my account which I never made or received and that on complaining, the cost was temporarily removed and added back a year laterPam the person that I spoke to from their executive office was unapologetic and was tried her best to make it seem like I didn't know what I was talking aboutshe even sent me emails with the order and the "so called" removal even though I told her that I never deleted themI was willing to publish these emails so the public could see for itself who is rightIn her efforts to resolve this issue she made it seem like she was just appeasing me by removing the additional $from my monthly billEveryone that I have shared my Verizon experience with, told me they had similar experiences with Verizon and that is why they no longer have their servicesI am accepting this resolution but come May [redacted] of I will certainly disconnect my service with them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] confirmed that his phone and DSL services are working as of Verizon regrets the inconvenience this issue has causedAn adjustment from time out of service from - will be applied to the account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like to proceed in court with this matterMay Verizon provide all my bills from the date I started service with to the date I leftthe first payment made, and thereafter the restAll payments as stated above were payments for the coming monthsI consumed what I paid for, not paid for what I consumedI need that first payment followed by all the restThis issue should be addressed in court, if they are being deceptive this wayI paid all the bills in advance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please be advised, Verizon's attempts to contact the customer to address the complaint have been unsuccessful Verizon will gladly assist upon customer contact
A customer service representative spoke to the customer and apologized for his concernsThey went over his bill and the customer understood that he has always paid a box rental feeThe representative explained the reason the bill was more is because a $late payment fee was appliedThe customer understood and advised he would like to terminate the account since his price will increase by $due to a bundle discount expiring in August The representative offered to add another $discount thru 07/Customer thanked the representative and had no additional questions
Rebuttal states complaint was for Revdex.com only and wanted no Verizon contact Customer upset that Verizon passed the complaint on to Verizon Customer states Revdex.com should not have served the complaint on Verizon and the Revdex.com again served Verizon with a Rebuttal No action necessary by VerizonThis Rebuttal sent to Verizon appears to actually a complaint against the Revdex.com for referring this to Verizon.Joyce D***Verizon Executive Relations SrAnalyst
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The only thing I disagree with is the fact that the $credit towards my account has not yet been appliedI spoke with a lady in the executive office named Katerina who told me I'd have a $credit since I was charged $for going over my data allowance when I had no internet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Per the Verizon contractor they sent the customer payment for the fence on The also advised restoration will be completed when they work on [redacted] is doneThey advised they spoke with the customer and he was ok with the planThe customer has been provided contact information for the contractor and additional questions should be directed to them
A Specialist spoke with the customer on September [redacted] to discuss his bill The Specialist apologized to the customer for his billing concernsThe customer had several accounts sin error due to an ordering issue All additional accounts have been terminatedThe Specialist issued a credit in the amount of $ The customer has a credit balance of $which will be transferred to his live accountAccording to our records, the customer's account shows paid in full and has been pulled back from the collection agency The account was not credit reported
Upon receipt of this complaint and after careful review we spoke with [redacted] and an order was placed with exceptions to match the online pricing and customer has due date of today [redacted] the issue is resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] [redacted] This complaint has been resolvedThank you so much for your assistance [redacted] Sent from my iPhone
On 1116, a Verizon representative discussed the charges with the customerThe representative issued a credit of one month’s service totaling $Records show the customer was not billed for the time they did not have service The credit also covers the outage periodWe apologize for the inconvenience this matter caused
Cc Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been emailed this week by a representativeShe reached in regards to account information, telephone number and a good time to callI gave as much information as possible however, I am unable to give a specific call timeEvery moment I have something is scheduledPlease just call and I will make my greatest effort to provide all information necessaryThank you for contacting this weekPlease call me at your earliest convenience In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The issue this customer is having of not being able to access her online account is being researched by Verizon IT Once we have a resolution to this Verizon IT issue we will follow up with [redacted] to make sure her on line account is set up
Upon receipt of the rebuttal, the issue was reviewedOn February **, 2018, the Service Order Confirmations were again emailed to the customer which details the monthly bundle price, the discounts, expiration dates, fees, other charges and bill estimatesA $discount for months was added to the account due to expire on February **, as a courtesyThe customer will receive an email confirmation advising of the discountOur position is unchanged and final
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] After contacting JOHN TJohn T refuses to give me exact timing of the PPV orderJust stating I order on May [redacted] and if I didnt order somebody else order in the houseBecause I had to click "OK" times to get the orderWhen I stated that on May [redacted] I was alone in the house on May [redacted] and also have password protection for PPV that John T accuses me that " if I am alone in the house why would I need password protection for PPV order" I had to kindly remind him that he accuses me of lyingI told him I need password protection so if a guess stay in my house they wont order PPV without my consentAnd frankly its none of verizon business if I stay alone in my house I can't have password protection for PPV orderI ask him to talk to his supervisor but he stated he the supervisor of customer executive and his decision finalWhich I hardly doubt it but as consumer I feel my complaint are not resolve in better mannerI have attached pdf of my conversation with verizon rep in their support forum giving me conflicting answer!Finally on May [redacted] Michael wrote this [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] **- MichaelSince John T concluded that I order the payper view event on May [redacted] not May ***Than it might be a mistake so by above statement I am eligible for refund since it might be accidental order was placed!!Also many consumer like me have the same problem about their forum please do a search [redacted] where verizon is accidentally charging for the PPV MAYWEATHER VS PACQUIAO FightPlease do a search I demand please assign me better customer rep from verizon to resolve my issue as a paying consumer I have right to get details for the order inform they are statingI order and not get a answer "Our reps are not trained properly" does this mean I pay whatever you tell me too even thought I never order the PPV event.Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
A review of [redacted] 's account found that he was billed for calling plans on the June, July and August billAn adjustment was applied to the account of $on An adjustment of $was applied to the account on for the the freedom essentials plan - for the time the long distance portion of his service was blockedThe adjustments will appear on the October bill
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I ,however, am very disappointed that Verizon refuses to accept the fact of the matter that an order was placed on my account which I never made or received and that on complaining, the cost was temporarily removed and added back a year laterPam the person that I spoke to from their executive office was unapologetic and was tried her best to make it seem like I didn't know what I was talking aboutshe even sent me emails with the order and the "so called" removal even though I told her that I never deleted themI was willing to publish these emails so the public could see for itself who is rightIn her efforts to resolve this issue she made it seem like she was just appeasing me by removing the additional $from my monthly billEveryone that I have shared my Verizon experience with, told me they had similar experiences with Verizon and that is why they no longer have their servicesI am accepting this resolution but come May [redacted] of I will certainly disconnect my service with them
We let the customer know that this was pulled from the outside collection agency His billing issues were taken care of as well Case closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] confirmed that his phone and DSL services are working as of Verizon regrets the inconvenience this issue has causedAn adjustment from time out of service from - will be applied to the account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like to proceed in court with this matterMay Verizon provide all my bills from the date I started service with to the date I leftthe first payment made, and thereafter the restAll payments as stated above were payments for the coming monthsI consumed what I paid for, not paid for what I consumedI need that first payment followed by all the restThis issue should be addressed in court, if they are being deceptive this wayI paid all the bills in advance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please be advised, Verizon's attempts to contact the customer to address the complaint have been unsuccessful Verizon will gladly assist upon customer contact
A customer service representative spoke to the customer and apologized for his concernsThey went over his bill and the customer understood that he has always paid a box rental feeThe representative explained the reason the bill was more is because a $late payment fee was appliedThe customer understood and advised he would like to terminate the account since his price will increase by $due to a bundle discount expiring in August The representative offered to add another $discount thru 07/Customer thanked the representative and had no additional questions
Rebuttal states complaint was for Revdex.com only and wanted no Verizon contact Customer upset that Verizon passed the complaint on to Verizon Customer states Revdex.com should not have served the complaint on Verizon and the Revdex.com again served Verizon with a Rebuttal No action necessary by VerizonThis Rebuttal sent to Verizon appears to actually a complaint against the Revdex.com for referring this to Verizon.Joyce D***Verizon Executive Relations SrAnalyst
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The only thing I disagree with is the fact that the $credit towards my account has not yet been appliedI spoke with a lady in the executive office named Katerina who told me I'd have a $credit since I was charged $for going over my data allowance when I had no internet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Per the Verizon contractor they sent the customer payment for the fence on The also advised restoration will be completed when they work on [redacted] is doneThey advised they spoke with the customer and he was ok with the planThe customer has been provided contact information for the contractor and additional questions should be directed to them
A Specialist spoke with the customer on September [redacted] to discuss his bill The Specialist apologized to the customer for his billing concernsThe customer had several accounts sin error due to an ordering issue All additional accounts have been terminatedThe Specialist issued a credit in the amount of $ The customer has a credit balance of $which will be transferred to his live accountAccording to our records, the customer's account shows paid in full and has been pulled back from the collection agency The account was not credit reported
Upon receipt of this complaint and after careful review we spoke with [redacted] and an order was placed with exceptions to match the online pricing and customer has due date of today [redacted] the issue is resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] [redacted] This complaint has been resolvedThank you so much for your assistance [redacted] Sent from my iPhone
On 1116, a Verizon representative discussed the charges with the customerThe representative issued a credit of one month’s service totaling $Records show the customer was not billed for the time they did not have service The credit also covers the outage periodWe apologize for the inconvenience this matter caused
Cc Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been emailed this week by a representativeShe reached in regards to account information, telephone number and a good time to callI gave as much information as possible however, I am unable to give a specific call timeEvery moment I have something is scheduledPlease just call and I will make my greatest effort to provide all information necessaryThank you for contacting this weekPlease call me at your earliest convenience In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The issue this customer is having of not being able to access her online account is being researched by Verizon IT Once we have a resolution to this Verizon IT issue we will follow up with [redacted] to make sure her on line account is set up
Upon receipt of the rebuttal, the issue was reviewedOn February **, 2018, the Service Order Confirmations were again emailed to the customer which details the monthly bundle price, the discounts, expiration dates, fees, other charges and bill estimatesA $discount for months was added to the account due to expire on February **, as a courtesyThe customer will receive an email confirmation advising of the discountOur position is unchanged and final
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] After contacting JOHN TJohn T refuses to give me exact timing of the PPV orderJust stating I order on May [redacted] and if I didnt order somebody else order in the houseBecause I had to click "OK" times to get the orderWhen I stated that on May [redacted] I was alone in the house on May [redacted] and also have password protection for PPV that John T accuses me that " if I am alone in the house why would I need password protection for PPV order" I had to kindly remind him that he accuses me of lyingI told him I need password protection so if a guess stay in my house they wont order PPV without my consentAnd frankly its none of verizon business if I stay alone in my house I can't have password protection for PPV orderI ask him to talk to his supervisor but he stated he the supervisor of customer executive and his decision finalWhich I hardly doubt it but as consumer I feel my complaint are not resolve in better mannerI have attached pdf of my conversation with verizon rep in their support forum giving me conflicting answer!Finally on May [redacted] Michael wrote this [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] **- MichaelSince John T concluded that I order the payper view event on May [redacted] not May ***Than it might be a mistake so by above statement I am eligible for refund since it might be accidental order was placed!!Also many consumer like me have the same problem about their forum please do a search [redacted] where verizon is accidentally charging for the PPV MAYWEATHER VS PACQUIAO FightPlease do a search I demand please assign me better customer rep from verizon to resolve my issue as a paying consumer I have right to get details for the order inform they are statingI order and not get a answer "Our reps are not trained properly" does this mean I pay whatever you tell me too even thought I never order the PPV event.Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***