Issued duplicate copy of final bill dated August **, 0n 10/**/17, customer will receive the bill in approximately 5-days. Also stopped collection activity
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me, but Verizon insists on its bad business practice and offered only the discount and a waiver for early termination feesI do not see any other option to get Verizon honor the price that they stated online and in the confirmation emailI still think that I cannot be held responsible for calculation errors on Verizon's partMy only options are to accept the offer or end my business relationship with VerizonI am not sure why Verizon chose this path of alienating a long time customer, but there is nothing else that can be done from my end or through the help of the Revdex.com in this matter. With that the matter needs to be considered resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have called them everyday since this has happenedEveryday I demand to talk to a supervisor and they tell me it's a hour waitAfter the hours no supervisor ever returns my call. Ill call again the next day and the next day and the next day.The customer service reps that I talk to tell me a variety of different stories ranging from - we don't have you're money, call bill matrix they have you're money, we refunded your money last week, or your money didn't clear so now you have to pay cash.How is it that every time I call I get different responses by different people.This is theft!! Verizon hasn't stolen my money and refuses to provide a serviceWhich is against the agreement I signed as a customer. I want this resolved or I'm going to get a lawyer.My phone number is ***Verizon should write that Don because they are lying when they say they have been trying to contact meI've Ben sitting by the phone waiting for almost weeks to talk to them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Our attempt to reach *** *** to review the issues in her complaint have been unsuccessfulIn the terms and conditions of the Verizon My Rewards program it states that " In order to redeem Points, we may require that your Verizon account be active and in good standing with no past-due
balances." According to Verizon records, on 1/**/there was a past due balance on *** *** account which would have prevented her from redeeming Points
Upon review, our Local Manager advised the wiring was corrected at the Network Interface Device*** * *** *** ***does not have a wire maintenance plan on the account, therefore the labor charge billed is correct
Executive Relations/BruceRevdex.com case # ***3/*/2:32pm I called BTN 727/847-and spoke to *** *** to address his Revdex.com inquiryTom is upset over the removal of channel from our lithis past year like The Weather Channel, The Outdoor channel & RFD when he has a contractI
advised Tom that per the Verizon terms of service Verizon can change the line up at any timeTom then is upset that online he could upgrade his speed from 50/to 75/for $more but when he called in he was advised it would be $morePer Tom's consent I issued mon *** to increase his DATA from 50/to 75/for $more w/ a free gateway router rentalI also added a $TV customer value credit due to the loss of channels so his overall net bundle rate remains at $through his bundle contract end date of 3/**/I also removed the HBO that was free until 3/**/There is no change to the SD STB free rental and the $MRDVR so the gross estimated MRC will be $Since COA required a tech visit due to a ONT change out I scheduled 3/**/11am-3pm per Tom prefers a weekendI advised Tom our tech will swap out the router as well as change out the ONT to handle the faster DATAThis will be done at no charge to himTom thanked me for responding to his Revdex.com inquiry and addressing all of his concerns to resolve his Revdex.com inquiry
Verizon engineering has advised that high speed internet is not available to this addressThis was explained to the customerThe company will be in touch with the customer to discuss the bundling optionsThis was explained to the customer and she was ok with Verizon following up early next
week (week ending 5/**/15)
Verizon will not waive the early termination fee due to the fact that Verizon advised customer we would ensure her account would be correct We corrected her account on 11/*/and she cancelled on 11/*/and was advised of the early termination feecharges will stand and will not be waived
According to our records, the customer has Fios Triple Play bundle. On November *, 2017, changes were made to the Fios TV service. The issue was referred to the appropriate department to review and investigateOn December **, our representative spoke with the customer and
advised the change was done in his home via the remote control and gave examples/scenarios of what could have happenedThe customer stated obviously it was a mistake because no one in the household speaks Spanish.It was confirmed the changes were made to the TV services as they were originally. The representative issued a credit for the increase in the monthly rate due to the change in service in addition to a $one time courtesy creditThe customer is satisfied the issue is resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution was done wrt to the complaint I had lodgedHowever, the taxes and surcharges related to the credit was not creditedI spoke to John again who promised me the creditSo Verizon did resolve all of my concerns mentioned in the complaintHowever, the unlocking of my account has uncovered the spurious charges that I had referred to in my complaint on my account that I was assured to have been fixed but some were notJohn said his colleague will be looking into thisI hope this gets resolved too.In this ordeal, I really appreciate the help of Revdex.com.org in speeding up things to resolutionHowever, I am still displeased with Verizon's handling of businessI called the customer care today with the newly uncovered issues and after spending mins with them and bouncing between their finance & billing departments, I was left with the same cold attitude of the staffI am writing this here because I see that this is going to be published and it is my moral obligation to share the complete story for other customersThank you again Revdex.com.org
Sincerely,
*** ***
The customer indicates that no one has reached out to him to solve the problem. However, records indicate that there have been technician visits to the customer’s home and several Verizon personnel including managers have spoken to the customer addressing his concern. Again, the customer continues to disagree with Verizon’s policy and what he has been advised. The original decision provided remains unchanged and final
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. As long as the billing is correct the next cycle as promised.
Sincerely,
*** ***
Please be advised we have reviewed the account with *** ***. We have added reoccurring credits and discounts to honor the rate he was advised when he called September **, 2016. We have also agreed to adjust the fee for the router once it appears on the billing statement. We
have also noted the account to waive the early termination fee should he cancel the service prior to the end of the term currently on the account We trust this provides your office with the information required in this matter Thank you, MsM*** SrAnalyst Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Verizon is committing fraud, by performing testing during hours in the day, between 8am and 2pm, when there are no problem on the verizon network Verizon is submitting claim to both the FCC, and Revdex.com The fact of the matter is that Verizon technical refuse to perform testing during the time the problem occurred I'm a SrNetwork Engineer with 25years experience in the Financial Sector --- that right! Wall Street background, so I have completed packet-level diagnostic, which verizon 1st and 2nd level test do not have the expertise to understand.I'm have double industry highest Network Engineering Certification, and I know what I'm talking about When I speak with the Verizon technicians, I prove that the traffic problem existed on Verizon network, and the technical told me they need to escalate to the 2nd level, but I never head back form Verizon. I am request Revdex.com to do additional investigation to expose this fraud Verizon is committing against customers. What is most disgraceful, Verizon Refuse to credit my account for the outages I have experienced These outages are document in Verizon OWN RECORD, but again, another FRAUD being committed by Verizon against customers. THIS IS WHAT BIG BAD BUSINESS DO TO CUSTOMER I'M WRITING TO THE FCC CHIEF to inform them of this Fraud
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Verizon’s records show we received the customer’s equipment on 9/**/17. Verizon sent the customer an email on 9/**/confirming that we had received the equipment. All of our records indicated the equipment for this customer’s account was returned. Verizon has advised the
customer of the information above via voicemail messaging. We have also provided our contact information should the customer have an additional concerns
6/**/- phone order is complete, profile was updated, test call on 6/**/15 was successful*** *** was back billed when the phone was terminated. Will follon the June bill to make sure credit was given. *** *** was also given a week credit on
data/TV due to outageTotal credit $which will be on the June bill
Please be advised, we spoke with *** *** on February **, to discuss her issueIt was determined a system error was causing her billing issueWe submitted a ticket which resolved the issue and we applied credits to correct the charges We trust this provides your office with
the information required in this matter Thank you, SrAnalyst Verizon Executive Relations
Issued duplicate copy of final bill dated August **, 0n 10/**/17, customer will receive the bill in approximately 5-days. Also stopped collection activity
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me, but Verizon insists on its bad business practice and offered only the discount and a waiver for early termination feesI do not see any other option to get Verizon honor the price that they stated online and in the confirmation emailI still think that I cannot be held responsible for calculation errors on Verizon's partMy only options are to accept the offer or end my business relationship with VerizonI am not sure why Verizon chose this path of alienating a long time customer, but there is nothing else that can be done from my end or through the help of the Revdex.com in this matter. With that the matter needs to be considered resolved
Sincerely,
*** ***
Verizon has provided the customer with alternative voice and data service until outside facilities can be repaired
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have called them everyday since this has happenedEveryday I demand to talk to a supervisor and they tell me it's a hour waitAfter the hours no supervisor ever returns my call. Ill call again the next day and the next day and the next day.The customer service reps that I talk to tell me a variety of different stories ranging from - we don't have you're money, call bill matrix they have you're money, we refunded your money last week, or your money didn't clear so now you have to pay cash.How is it that every time I call I get different responses by different people.This is theft!! Verizon hasn't stolen my money and refuses to provide a serviceWhich is against the agreement I signed as a customer. I want this resolved or I'm going to get a lawyer.My phone number is ***Verizon should write that Don because they are lying when they say they have been trying to contact meI've Ben sitting by the phone waiting for almost weeks to talk to them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Our attempt to reach *** *** to review the issues in her complaint have been unsuccessfulIn the terms and conditions of the Verizon My Rewards program it states that " In order to redeem Points, we may require that your Verizon account be active and in good standing with no past-due
balances." According to Verizon records, on 1/**/there was a past due balance on *** *** account which would have prevented her from redeeming Points
Upon review, our Local Manager advised the wiring was corrected at the Network Interface Device*** * *** *** ***does not have a wire maintenance plan on the account, therefore the labor charge billed is correct
*** *** was contacted regarding the router fee of $Customer service also went over diffentent options regarding the router
Executive Relations/BruceRevdex.com case # ***3/*/2:32pm I called BTN 727/847-and spoke to *** *** to address his Revdex.com inquiryTom is upset over the removal of channel from our lithis past year like The Weather Channel, The Outdoor channel & RFD when he has a contractI
advised Tom that per the Verizon terms of service Verizon can change the line up at any timeTom then is upset that online he could upgrade his speed from 50/to 75/for $more but when he called in he was advised it would be $morePer Tom's consent I issued mon *** to increase his DATA from 50/to 75/for $more w/ a free gateway router rentalI also added a $TV customer value credit due to the loss of channels so his overall net bundle rate remains at $through his bundle contract end date of 3/**/I also removed the HBO that was free until 3/**/There is no change to the SD STB free rental and the $MRDVR so the gross estimated MRC will be $Since COA required a tech visit due to a ONT change out I scheduled 3/**/11am-3pm per Tom prefers a weekendI advised Tom our tech will swap out the router as well as change out the ONT to handle the faster DATAThis will be done at no charge to himTom thanked me for responding to his Revdex.com inquiry and addressing all of his concerns to resolve his Revdex.com inquiry
Verizon engineering has advised that high speed internet is not available to this addressThis was explained to the customerThe company will be in touch with the customer to discuss the bundling optionsThis was explained to the customer and she was ok with Verizon following up early next
week (week ending 5/**/15)
Verizon will not waive the early termination fee due to the fact that Verizon advised customer we would ensure her account would be correct We corrected her account on 11/*/and she cancelled on 11/*/and was advised of the early termination feecharges will stand and will not be waived
According to our records, the customer has Fios Triple Play bundle. On November *, 2017, changes were made to the Fios TV service. The issue was referred to the appropriate department to review and investigateOn December **, our representative spoke with the customer and
advised the change was done in his home via the remote control and gave examples/scenarios of what could have happenedThe customer stated obviously it was a mistake because no one in the household speaks Spanish.It was confirmed the changes were made to the TV services as they were originally. The representative issued a credit for the increase in the monthly rate due to the change in service in addition to a $one time courtesy creditThe customer is satisfied the issue is resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution was done wrt to the complaint I had lodgedHowever, the taxes and surcharges related to the credit was not creditedI spoke to John again who promised me the creditSo Verizon did resolve all of my concerns mentioned in the complaintHowever, the unlocking of my account has uncovered the spurious charges that I had referred to in my complaint on my account that I was assured to have been fixed but some were notJohn said his colleague will be looking into thisI hope this gets resolved too.In this ordeal, I really appreciate the help of Revdex.com.org in speeding up things to resolutionHowever, I am still displeased with Verizon's handling of businessI called the customer care today with the newly uncovered issues and after spending mins with them and bouncing between their finance & billing departments, I was left with the same cold attitude of the staffI am writing this here because I see that this is going to be published and it is my moral obligation to share the complete story for other customersThank you again Revdex.com.org
Sincerely,
*** ***
The customer indicates that no one has reached out to him to solve the problem. However, records indicate that there have been technician visits to the customer’s home and several Verizon personnel including managers have spoken to the customer addressing his concern. Again, the customer continues to disagree with Verizon’s policy and what he has been advised. The original decision provided remains unchanged and final
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. As long as the billing is correct the next cycle as promised.
Sincerely,
*** ***
Please be advised we have reviewed the account with *** ***. We have added reoccurring credits and discounts to honor the rate he was advised when he called September **, 2016. We have also agreed to adjust the fee for the router once it appears on the billing statement. We
have also noted the account to waive the early termination fee should he cancel the service prior to the end of the term currently on the account We trust this provides your office with the information required in this matter Thank you, MsM*** SrAnalyst Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Verizon is committing fraud, by performing testing during hours in the day, between 8am and 2pm, when there are no problem on the verizon network Verizon is submitting claim to both the FCC, and Revdex.com The fact of the matter is that Verizon technical refuse to perform testing during the time the problem occurred I'm a SrNetwork Engineer with 25years experience in the Financial Sector --- that right! Wall Street background, so I have completed packet-level diagnostic, which verizon 1st and 2nd level test do not have the expertise to understand.I'm have double industry highest Network Engineering Certification, and I know what I'm talking about When I speak with the Verizon technicians, I prove that the traffic problem existed on Verizon network, and the technical told me they need to escalate to the 2nd level, but I never head back form Verizon. I am request Revdex.com to do additional investigation to expose this fraud Verizon is committing against customers. What is most disgraceful, Verizon Refuse to credit my account for the outages I have experienced These outages are document in Verizon OWN RECORD, but again, another FRAUD being committed by Verizon against customers. THIS IS WHAT BIG BAD BUSINESS DO TO CUSTOMER I'M WRITING TO THE FCC CHIEF to inform them of this Fraud
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Verizon’s records show we received the customer’s equipment on 9/**/17. Verizon sent the customer an email on 9/**/confirming that we had received the equipment. All of our records indicated the equipment for this customer’s account was returned. Verizon has advised the
customer of the information above via voicemail messaging. We have also provided our contact information should the customer have an additional concerns
6/**/- phone order is complete, profile was updated, test call on 6/**/15 was successful*** *** was back billed when the phone was terminated. Will follon the June bill to make sure credit was given. *** *** was also given a week credit on
data/TV due to outageTotal credit $which will be on the June bill
Please be advised, we spoke with *** *** on February **, to discuss her issueIt was determined a system error was causing her billing issueWe submitted a ticket which resolved the issue and we applied credits to correct the charges We trust this provides your office with
the information required in this matter Thank you, SrAnalyst Verizon Executive Relations