Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:In response to the business comment "Verizon could not confirm who pulled out the wires since the room is shared w/[redacted] equipment", that is false. All service technicians must check in with the leasing office of the complex before entering any buildings. My mother went to the leasing office when she realized her phone service was out and the leasing manager told her a Verizon tech had been in the terminal room of her building that very morning. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
Dear Ms. [redacted], Please see my attached letter to your office regarding [redacted]’s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he purchased a comforter set from Fingerhut on November 13, 2016. He states he attempted to contact Fingerhut when he received the wrong item. Mr. [redacted] stresses he was charged twice for the item. He would like to have his account credited correctly for this item. Our records indicate Mr. [redacted] purchased an alcove Flutter 6-Pc. Comforter Set + Free Sheet Set – Twin on November 13, 2016. He contacted Fingerhut on November 28, 2016 stating he received the wrong item. On this same day a prepaid postage label was mailed to Mr. [redacted]. His account was also credited $75.98 for the wrong item being shipped. A new order for the alcove Flutter 6-Pc. Comforter Set + Free Sheet Set – Twin was placed on November 28, 2016. Our records indicate this order was delivered to Mr. [redacted]’s address on December 6, 2016. At this time the price of the item remained the same amount of $69.99, but the shipping and handling was $19.99. The price difference of $14.00 was credited on December 8, 2016. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of your expectations. We are confident Mr. [redacted] will find this resolution satisfactory, however if he has any additional questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
A Specialist emailed the customer regarding the collection notice he received and his stating he never had service with Verizon. According to our records, a fraud case was established on February *, 2018. The customer was advised by the fraud department that he needed documentation (acceptable form...
of photo ID) including a notarized letter from the customer’s father taking ownership of the Verizon account. The notes found on the Verizon account indicated a "change of ownership" of the account from father to son dated February [redacted] 2017 so that the father can get Verizon services at a new location. The Fraud Department communicated on February *, 2018 to the customer that unless his father wishes to take ownership of the account Verizon can proceed with wrong person, but a notarized letter will be required. On February *, 2017 the customer advised the fraud department that he would send in his passport as the form of a photo ID. As of today the fraud department hasn’t received any documentation from the customer. The customer was sent the address, fax number and email address to send the documentation too. He was also provided with the direct telephone number to call fraud. The account was pulled back from the collection agency and placed in dispute on February *, 2018. The account will be held for 30 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It appears that the credits have been applied and that the billing, now in its second cycle, has been corrected. As long as there are no unforeseen setbacks, I am satisfied--and accept Verizon’s response to my complaint.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11745893, and find that this resolution is satisfactory to me.However I would like to clarify two things. I did not say I was not contacted by the shipping company for delivery; my complaint was that I was never told but they never informed me that they would not be delivering the furniture into my home. I am a 78 year old woman and there was no way I could have taken the furniture inside my home, I had to leave my furniture sitting outside where the delivery driver left it for several hours before I could find someone come and move the furniture inside my home. Had I know from the start that they only made curb deliveries I would never have order furniture. Next in their response they said: "Additionally, we entrust the carrier with secure transport and delivery of all goods, including ensuring no damages occur in that time. Ms. Pie’s description suggests minor impacts to the sofa and loveseat likely due to transport/handling." For the amount of money I am paying for this furniture there should not have been any issue with the furniture and I am offended by that statement, I also can send pictures to prove that this was not minor.
Revdex.com:
Thank you. We have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We would like to apologize that the blankets Mr. [redacted] ordered were out of stock. We thank him for bringing this to our attention and have confirmed that as Mr. [redacted] stated, the credit for the two blankets totaling $171.97 was never issued when the order for the blankets was cancelled. We have credited the account for the merchandise. Due to this error, we have also issued two late fee credits and any interest that accrued as a result of this. A total amount of $214.36 was credited to his account. This will reflect on Mr. [redacted]’s next statement. A credit of $5.43 remains on the account, and a check will be sent to Mr. [redacted]. We have requested Mr. [redacted]’s credit report to be adjusted accordingly as well. Please allow up to 60 days for the bureaus to accurately reflect any changes. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just to be clear, I never provided Fingerhut with a Richmond, VA address because I don't live in Richmond, VA., also when the order was placed and the post office box was provided as a means of delivery, why didn't Fingerhut say at the time the order was placed, a post office box was not acceptable?? If this was the case, I would have provided a street address.... Thank You for the taking the time to resolve this matter. Sincerely,[redacted]
CONFIDENTIAL COMMUNICATION April 20, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf Mr. [redacted] regarding a WebBank/Fingerhut credit account. Mr. [redacted] states that he has never done business with Fingerhut and Fingerhut is calling him in error. Mr. [redacted]’s desired is to have his personal information removed from our system. Our records indicate that Fingerhut may have called phone number ###-###-#### in an attempt to reach one of our customers. Phone number ###-###-#### was removed from our customer’s account on April 12, 2016 upon receipt of this inquiry. On April 15, 2016, Mr. [redacted]’s name, email and current address have also been added to Fingerhut’s “Do Not Solicit” list. We apologize for any inconvenience this may have caused Mr. [redacted]. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
On 9/**/17, a Verizon representative spoke with the customer about the issue. The representative apologized for the trouble and explained Verizon is not responsible for activity in the home in regards to the parental controls. As a valued customer the...
representative also offered the customer a one-time courtesy 50% credit of $52.03 for the Pay per View (PPV). The customer is aware of the parental control and advised he was satisfied with the resolution.
I am rejecting this response because:
Finger hits response is inaccurate and misleading. First of all Fingerhuts request for a snapshot would only result my current account info. They know that. That's why they are requesting it. There is no way to turn back time to get a snapshot of the amount of money available to me before my orders. Also the way the account is set up is similar to a regular purchase or withdraw from a bank. When I made the first order the amount I spent was AUTOMATICALLY DEDUCTED from my account. It didn't take 2 business days for the amount I spent to be deducted from my account and consequently the same amount was available to me for my viewing pleasure on my online account. I believe the burden of proof should be Fingerhuts responsibility. Based on their experience with me I've been a responsible customer. Unfortunately for me Fingerhut has not been a irresponsible vendor to deal with. Let's face it, if they hadn't screwed so many customers over they would have never had to create a department just to deal with this issue. I found their statement that they couldn't withdraw the negative credit info due to their commitment to report only accurate info(by law) comical due to the fact the info was anything but accurate. It's David Vs Goliath They screwed me and my family and will continue to behave in an irresponsible manner to others. Nothing will change. I'll close by adding I paid my payment to Fingerhut this month as a responsible person should do. All Fingerhut did in regards to my account was lie and disregard a ligitimate concern and good customer and his family.
Verizon records show [redacted] account was disconnected on 04/**/16 as requested. Verizon has spoken with [redacted] and confirmed this information and will follow-up regarding any refund of a credit balance.We trust this information will help to resolve [redacted] concerns.
Please be advised upon receipt of the complaint filed, Verizon contacted the consumer who advised the service issues had been resolved and that she did not wish to port services to another provider at this time. Records reflect adjustments have been applied to the account for the outage as well as for the inconvenience endured during the work stoppage. Verizon has agreed to follow up directly with the consumer in August 2016 to ensure that the account is billing accurately. We apologize for any inconvenience caused surrounding this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while this resolution is not fully satisfactory to me, I will accept it and the matter has been resolved for now. I will be reviewing my options upon the next renewal, however, and will not forget this incident when I review those options.
Sincerely,
[redacted]
A technician was dispatched to the customer's home on July, **, 2016 to address their concerns. We apologize for any inconvenience that this matter may have caused the customer.
Several attempts were made to reach the customer without success and a call me letter was mailed. A review of the account reflects in February the customer called Verizon and questioned keeping FiOS Data because of security system and Vacation Suspension for FiOS Video and Voice. The customer...
was advised that once the service was restored again, they would need to look into re-bundling account. The customer re-bundled his service on November **, 2014 and this Data falls under that contract so the Early Termination Fee billed is valid. If [redacted] was signed up for a new 2 year agreement in February, the ETF billed would be higher due to only having Data contract for 2 months. He would have owed $210.00 ETF for broken agreement.
Revdex.com:
I have not reviewed the response made by the business in reference to complaint ID [redacted]. I have been contacted by telephone and have discussed the details with Bruce F[redacted] of Verizon about their assigned case no: [redacted] on July, **, 2015. ...
The resolution is satisfactory to me and the matter has been resolved. Refund for the discussed amount was received late AM July **, 2015 by [redacted] shipment.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:In response to the business comment "Verizon could not confirm who pulled out the wires since the room is shared w/[redacted] equipment", that is false. All service technicians must check in with the leasing office of the complex before entering any buildings. My mother went to the leasing office when she realized her phone service was out and the leasing manager told her a Verizon tech had been in the terminal room of her building that very morning. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
Dear Ms. [redacted], Please see my attached letter to your office regarding [redacted]’s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Verizon records indicate the service was activated on December **, 2017. Subsequently, the customer disconnected service on December **, 2017.
CONFIDENTIAL COMMUNICATION December 8,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he purchased a comforter set from Fingerhut on November 13, 2016. He states he attempted to contact Fingerhut when he received the wrong item. Mr. [redacted] stresses he was charged twice for the item. He would like to have his account credited correctly for this item. Our records indicate Mr. [redacted] purchased an alcove Flutter 6-Pc. Comforter Set + Free Sheet Set – Twin on November 13, 2016. He contacted Fingerhut on November 28, 2016 stating he received the wrong item. On this same day a prepaid postage label was mailed to Mr. [redacted]. His account was also credited $75.98 for the wrong item being shipped. A new order for the alcove Flutter 6-Pc. Comforter Set + Free Sheet Set – Twin was placed on November 28, 2016. Our records indicate this order was delivered to Mr. [redacted]’s address on December 6, 2016. At this time the price of the item remained the same amount of $69.99, but the shipping and handling was $19.99. The price difference of $14.00 was credited on December 8, 2016. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of your expectations. We are confident Mr. [redacted] will find this resolution satisfactory, however if he has any additional questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
A Specialist emailed the customer regarding the collection notice he received and his stating he never had service with Verizon. According to our records, a fraud case was established on February *, 2018. The customer was advised by the fraud department that he needed documentation (acceptable form...
of photo ID) including a notarized letter from the customer’s father taking ownership of the Verizon account. The notes found on the Verizon account indicated a "change of ownership" of the account from father to son dated February [redacted] 2017 so that the father can get Verizon services at a new location. The Fraud Department communicated on February *, 2018 to the customer that unless his father wishes to take ownership of the account Verizon can proceed with wrong person, but a notarized letter will be required. On February *, 2017 the customer advised the fraud department that he would send in his passport as the form of a photo ID. As of today the fraud department hasn’t received any documentation from the customer. The customer was sent the address, fax number and email address to send the documentation too. He was also provided with the direct telephone number to call fraud. The account was pulled back from the collection agency and placed in dispute on February *, 2018. The account will be held for 30 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It appears that the credits have been applied and that the billing, now in its second cycle, has been corrected. As long as there are no unforeseen setbacks, I am satisfied--and accept Verizon’s response to my complaint.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11745893, and find that this resolution is satisfactory to me.However I would like to clarify two things. I did not say I was not contacted by the shipping company for delivery; my complaint was that I was never told but they never informed me that they would not be delivering the furniture into my home. I am a 78 year old woman and there was no way I could have taken the furniture inside my home, I had to leave my furniture sitting outside where the delivery driver left it for several hours before I could find someone come and move the furniture inside my home. Had I know from the start that they only made curb deliveries I would never have order furniture. Next in their response they said: "Additionally, we entrust the carrier with secure transport and delivery of all goods, including ensuring no damages occur in that time. Ms. Pie’s description suggests minor impacts to the sofa and loveseat likely due to transport/handling." For the amount of money I am paying for this furniture there should not have been any issue with the furniture and I am offended by that statement, I also can send pictures to prove that this was not minor.
Revdex.com:
Thank you. We have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION April 11,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We would like to apologize that the blankets Mr. [redacted] ordered were out of stock. We thank him for bringing this to our attention and have confirmed that as Mr. [redacted] stated, the credit for the two blankets totaling $171.97 was never issued when the order for the blankets was cancelled. We have credited the account for the merchandise. Due to this error, we have also issued two late fee credits and any interest that accrued as a result of this. A total amount of $214.36 was credited to his account. This will reflect on Mr. [redacted]’s next statement. A credit of $5.43 remains on the account, and a check will be sent to Mr. [redacted]. We have requested Mr. [redacted]’s credit report to be adjusted accordingly as well. Please allow up to 60 days for the bureaus to accurately reflect any changes. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just to be clear, I never provided Fingerhut with a Richmond, VA address because I don't live in Richmond, VA., also when the order was placed and the post office box was provided as a means of delivery, why didn't Fingerhut say at the time the order was placed, a post office box was not acceptable?? If this was the case, I would have provided a street address.... Thank You for the taking the time to resolve this matter. Sincerely,[redacted]
CONFIDENTIAL COMMUNICATION April 20, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf Mr. [redacted] regarding a WebBank/Fingerhut credit account. Mr. [redacted] states that he has never done business with Fingerhut and Fingerhut is calling him in error. Mr. [redacted]’s desired is to have his personal information removed from our system. Our records indicate that Fingerhut may have called phone number ###-###-#### in an attempt to reach one of our customers. Phone number ###-###-#### was removed from our customer’s account on April 12, 2016 upon receipt of this inquiry. On April 15, 2016, Mr. [redacted]’s name, email and current address have also been added to Fingerhut’s “Do Not Solicit” list. We apologize for any inconvenience this may have caused Mr. [redacted]. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
On 9/**/17, a Verizon representative spoke with the customer about the issue. The representative apologized for the trouble and explained Verizon is not responsible for activity in the home in regards to the parental controls. As a valued customer the...
representative also offered the customer a one-time courtesy 50% credit of $52.03 for the Pay per View (PPV). The customer is aware of the parental control and advised he was satisfied with the resolution.
I am rejecting this response because:
Finger hits response is inaccurate and misleading. First of all Fingerhuts request for a snapshot would only result my current account info. They know that. That's why they are requesting it. There is no way to turn back time to get a snapshot of the amount of money available to me before my orders. Also the way the account is set up is similar to a regular purchase or withdraw from a bank. When I made the first order the amount I spent was AUTOMATICALLY DEDUCTED from my account. It didn't take 2 business days for the amount I spent to be deducted from my account and consequently the same amount was available to me for my viewing pleasure on my online account. I believe the burden of proof should be Fingerhuts responsibility. Based on their experience with me I've been a responsible customer. Unfortunately for me Fingerhut has not been a irresponsible vendor to deal with. Let's face it, if they hadn't screwed so many customers over they would have never had to create a department just to deal with this issue. I found their statement that they couldn't withdraw the negative credit info due to their commitment to report only accurate info(by law) comical due to the fact the info was anything but accurate. It's David Vs Goliath They screwed me and my family and will continue to behave in an irresponsible manner to others. Nothing will change. I'll close by adding I paid my payment to Fingerhut this month as a responsible person should do. All Fingerhut did in regards to my account was lie and disregard a ligitimate concern and good customer and his family.
Verizon records show [redacted] account was disconnected on 04/**/16 as requested. Verizon has spoken with [redacted] and confirmed this information and will follow-up regarding any refund of a credit balance.We trust this information will help to resolve [redacted] concerns.
Please be advised upon receipt of the complaint filed, Verizon contacted the consumer who advised the service issues had been resolved and that she did not wish to port services to another provider at this time. Records reflect adjustments have been applied to the account for the outage as well as for the inconvenience endured during the work stoppage. Verizon has agreed to follow up directly with the consumer in August 2016 to ensure that the account is billing accurately. We apologize for any inconvenience caused surrounding this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while this resolution is not fully satisfactory to me, I will accept it and the matter has been resolved for now. I will be reviewing my options upon the next renewal, however, and will not forget this incident when I review those options.
Sincerely,
[redacted]
A technician was dispatched to the customer's home on July, **, 2016 to address their concerns. We apologize for any inconvenience that this matter may have caused the customer.
Several attempts were made to reach the customer without success and a call me letter was mailed. A review of the account reflects in February the customer called Verizon and questioned keeping FiOS Data because of security system and Vacation Suspension for FiOS Video and Voice. The customer...
was advised that once the service was restored again, they would need to look into re-bundling account. The customer re-bundled his service on November **, 2014 and this Data falls under that contract so the Early Termination Fee billed is valid. If [redacted] was signed up for a new 2 year agreement in February, the ETF billed would be higher due to only having Data contract for 2 months. He would have owed $210.00 ETF for broken agreement.
Revdex.com:
I have not reviewed the response made by the business in reference to complaint ID [redacted]. I have been contacted by telephone and have discussed the details with Bruce F[redacted] of Verizon about their assigned case no: [redacted] on July, **, 2015. ...
The resolution is satisfactory to me and the matter has been resolved. Refund for the discussed amount was received late AM July **, 2015 by [redacted] shipment.
Sincerely,
[redacted]