Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] After wasting my time for almost three hours they agreed that all of the customer service people I spoke with were ill informed and they agreed to sell me the router at the price...
that they had offered it to me at. However, they did absolutely nothing to compensate me for the time they made me spend simply asking for what they had offered to me. While I am pleased to be able to purchase the router at the price they offered it to me at I am not at all happy that they forced me to go through this process and refused to compensate me for my wasted time.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/11/02) */
[redacted] St. Cloud, MN 56303
CONFIDENTIAL COMMUNICATION
November 2, 2015
Revdex.com of Minnesota #:[redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case...
# [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
First, we would like to extend an apology to Mr. [redacted] that the Cuisinart SodaSparkle Sparkling Beverage Maker he received was expired. We at Fingerhut strive to meet quality guidelines with our merchandise and we sincerely apologize that this was not met.
Mr. [redacted] has been credited in full for all shipping and handling costs associated with this order. His account shows a return credit of $70.98 on October 9, 2015, which included the original shipping cost of $4.99. An additional credit of $7.95 was applied to the account on October 23, 2015.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Initial Consumer Rebuttal /* (2000, 6, 2015/11/02) */
Final Consumer Response /* (3000, 11, 2015/11/23) */
Still waiting for credit of $4.99 for initial outbound shipping.
Final Business Response /* (4000, 13, 2015/12/03) */
CONFIDENTIAL COMMUNICATION
December 3, 2015
Revdex.com of Minnesota #:[redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Mr. [redacted]'s account indicates he purchased a Cuisinart SodaSparkle Sparkling Beverage Maker on September 22, 2015 for $65.99 plus $4.99 for shipping and handling, for an amount totaling $70.98.
As stated in our previous response, Mr. [redacted] has been credited in full for all shipping and handling costs associated with this order. His account shows a return credit of $70.98 on October 9, 2015, which included the original shipping cost of $4.99. We have included a copy of Mr. [redacted]'s October 22, 2015 billing statement for his convenience and now consider this matter closed.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about his Verizon promotional package. [redacted] claims that he should have a total price of $78.35 which should be continued...
through June of 2018. [redacted] advised his pricing is at an amount of $128 currently. Upon review, Verizon noted that [redacted] had a case open with Verizon’s Executive Relations in June of 2016. Verizon communicated with [redacted] in June of 2016 and advised that his contract expired on **/**/16. An order was done to keep his current Verizon bundle discounts the same through June of 2017. On top of the Verizon discounts extended to [redacted] he also received a valued customer credit of $20 for 12 months. At that time, [redacted] was advised that his Verizon discounts will end in June of 2017 and the valued customer credit will end in October of 2017. The service order confirmation and the bills sent in June of 2016 confirm the expiration dates related to the discounts. [redacted] was also sent an email on 03/**/16 to the address, [redacted] which clearly detailed the expectations of his billing going forward. Verizon did review the online chat from the Verizon website with [redacted] but the emails and service order confirmation regarding his previous contract supersede any online chat text. Additionally, Verizon will review this information with the online chat representative to ensure policy is followed. Verizon communicated with [redacted] again on 07/**/17. We advised because he placed a new contractual order for new terms on **/**/17, any information communicated and not completed was no longer valid. This is because he agreed to new terms and promotions on **/**/17 at a total price of $122.58 for 2 years. [redacted] was told he has 30 days from that date to cancel. [redacted] intends to make a change prior to that date and I have advised him that I will care for his issues through completion. Regarding the information from this case though, it is valid that we uphold his new agreement and work around that to assist in lowering his bill. [redacted] understands that we will continue to work with him and he was satisfied.
After reviewing Ms. [redacted]’s account, we show she placed an order on February 21, 2017 for the 36-inch 3-
Piece Wise Men Set and a pair of Keds shoes. The shoes were delivered on March 2, 2017 to Ms. [redacted]’s
address on file. When the shipping company delivered the 3-Piece Wise Men Set, they were...
delivered and left
at the front door.
When Ms. [redacted] contacted us on March 8, 2017 saying she did not receive the item, an affidavit for NonReceived
Merchandise was sent to her. After we received the affidavit, Ms. [redacted] was informed she would
need to provide a police report because there was a previous Merchandise Not Received claim on her account.
Ms. [redacted] contacted us back on April 10, 2017 to inform us that the police department would not file a report
as the issue was a civil matter. We then contacted the sheriff’s office regarding this issue. After speaking with
the sheriff’s office, there was no paperwork for this issue.
We were able to verify that Ms. [redacted] attempted to file a police report and will issue a credit for the missing
item. Ms. [redacted] will receive a credit of $151.68 for the item she did not receive, along with interest of $10.77,
bringing her account balance to $315.02. Ms. [redacted] will see the credit reflected on her statement within 1-2
billing statements.
If Ms. [redacted] has any issues going forward with not receiving her packages, we will require a physical copy of a
police report. We suggest that Ms. [redacted] ship her packages to a more secure address or adding the additional
protection to sign for her packages. Please note not all orders qualify for this service and there is an additional
charge of $3.50.
If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service
Initial Business Response /* (1000, 5, 2016/02/02) */
CONFIDENTIAL COMMUNICATION
February 1, 2016
Revdex.com of Minnesota # [redacted]
Attn: Ms. [redacted]
220 S. River Ridge Circle
Burnsville, MN ...
55337
Re: Ms. [redacted]
Case #: [redacted]
Dear Ms. [redacted],
We are writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Credit Account. Enclosed is a copy of the credit application for your records.
In Ms. [redacted]'s complaint, she states that Fingerhut is reporting a hard inquiry on her credit report from an August 2015 application she reported as fraudulent. Ms. [redacted]'s desired resolution is to have the hard inquiry removed from her credit bureau reporting.
Our records indicate an application for credit was processed online on September 1, 2015. We received notification on September 2, 2015, from Ms. [redacted], that this was an unauthorized application. The application was then denied and a notification to have the inquiry removed was sent to Equifax, Experian and Trans Union.
A confirmation letter dated September 2, 2015 was sent to Ms. [redacted] stating that inquiry would be removed from all three credit reporting agencies and to please allow sixty to ninety days for this to be reflected on her credit report.
The records further indicate on December 4, 2015, Ms. [redacted] contacted Fingerhut regarding the inquiry still showing on her credit report. That same day another notification to have the inquiry removed was sent to Equifax, Experian and Trans Union.
A second confirmation letter dated December 4, 2015 was sent to Ms. [redacted] stating that inquiry would be removed from all three credit reporting agencies and to please allow sixty to ninety days for this to be reflected on her credit report.
In the hope of assisting Ms. [redacted] further, we would request that she mail a copy of her credit reports showing the hard inquiry to:
Fingerhut
Attention: Executive Care Team/Collections
[redacted]
Saint Cloud, MN 56303
Or she may fax a copy to [redacted] Attention: Executive Care Team/Collections.
We appreciate Ms. [redacted]'s patience regarding this issue and apologize for any inconvenience.
If Ms. [redacted] still has questions about what has or has not been reported to the credit bureaus, she may contact us at the address listed above or by calling us toll-free at [redacted], Monday through Friday 9:00am to 6:00pm Central Standard Time.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sa
Enclosure
Initial Consumer Rebuttal /* (3000, 7, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The inquiry still has not been removed from my account
On 8/**/2016 Verizon Appeals Billing representative spoke with [redacted]. who was insisting that Verizon credit his Early Termination Fee (ETF) of $135.00, waive the $80.00 activation fee, and give him a rate of $49.99 for the entire 24 months. The representative advised [redacted] she would be willing to credit his ETF, but it has not yet appeared on a bill. Then [redacted] would only be responsible for the activation fee. The representative cannot give the customer an offer that doesn't exist, so the promo is $49.99 for months 1-12, then $59.99 for months 13-24. [redacted] asked if Verizon had a 1 year contract, and the representative advised is not offered. [redacted] said he will talk to the representative again when they credit the ETF on his bill. The representative will follow up next month to review his final bill and credit the ETF if billed. Joyce D[redacted]Verizon Executive Relations Sr. Analyst###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Service has been interrupted since March and nothing has been done to fix it. I did receive a call stating that crews are working on the situation but still now service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me because although my refund wasn't sent on the 16th like fingerhut stated, after I contacted my bank and fingerhut customer service, they finally issued Me a refund. I will never shop at finger hut again!
On 1/**/16, a Verizon customer service representative discussed the concerns with [redacted]. The representative advised that she placed a follow up on the account for January **, 2016 bill date. At that time a credit of $230.00 will be issued to the account for the ETF and...
$29.99 for the restoral fee. The representative also explained that the setup fee of $80.00 is warranted and the customer will not receive a promotional gift card as this was not part of the original Sales Order Confirmation. The representative placed an order to remove telephone and TV service and corrected the effective bill date for data to show 11/**/15. The customer advised the issue was resolved.
Tell us why here..[redacted] has been overbilled due to an incorrect quote and due to bundling issues dating back to time of installation. On April **, 2016, our billing representative spoke with [redacted] and apologized for his inconvenience and issued credit of $323.62 to get the bill to the...
expected rate he was quoted at the point of sale. [redacted] was quoted $228.00 after taxes. The customer has not further concerns.
The early termination fee is a valid fee billed for terminating services prior to meeting the commitment date. [redacted] was provided monthly discounted services for agreeing to keep them for the time frame of 24 months which was disrupted prior to fulfillment. All charges have been sustained. Although the customer is not satisfied with the resolution, Verizon does consider this matter as being resolved.
Dear Ms. [redacted]: I am in receipt of your letter dated June 15, 2016, regarding the above-referenced matter. The complainant's facts are in dispute and erroneous. Any fee earned by my company was justly earned in accordance with a written contract between the parties. I have...
contacted and responded to the complainant in a similar fashion. Please contact me if you need any further information. Sincerely, CREDIT ADJUSTMENT BOARD, INC.
The equipment is showing awaiting customer pick up from [redacted] Access Point Location [redacted]. This information was obtained via [redacted].com using tracking code [redacted] provided to the customer via email on 05/**/16. [redacted] attempted to deliver the...
package to the customer 05/**/16 but was unsuccessful and the customer changed the delivery method to the [redacted] Access Point. The customer has canceled the order for Verizon service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have no choice but to accept this response because I can not find the email sent last year. In reference to the Verizon representative I spoke to, he never apologized like what’s written in the response and was very rude. I tried to make my case but I felt like he couldn’t cate less with what I had to say. Once my contract is up in November I will be changing internet providers even if ther service is a little bit slower
Sincerely,
[redacted]
Upon receipt of the complaint, a message was left on the customer's voice mail on April *, 2016 to advise we are in receipt of the complaint. The issue was referred to the appropriate department to review & investigate. The customer reported multiple repair tickets which were...
resolved. The customer added the TV service in March 2016 and the FiOS Data speed was downgraded. This issue was previously reported by the customer which was resolved. A message was on the customer's voice mail on April ** as a follow up. The customer left a message that the issue is resolved. She has our contact information.
CONFIDENTIAL COMMUNICATION August 2, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he has contacted Fingerhut several times in the past year and a half and Fingerhut has never returned to call to him. Our records indicate Mr. [redacted] spoke with a representative on February 19, 2015 where he was provided with the customer service phone number to discuss the issues he was having with his merchandise. Mr. [redacted] contacted Fingerhut on June 8, 2015 stating he returned the mattress to Fingerhut. We did not receive this item as a return, and credit was not issued to his Fingerhut Account. We have reviewed the phone call Mr. [redacted] placed to Fingerhut on June 11, 2015. During the phone call Mr. [redacted] stated the mattress was defective, however at that time Mr. [redacted] would have been unable to return the mattress. We require returns to be made in accordance with our return policy as stated previously. If Mr. [redacted] needs assistance with this product, he should contact National Extended Warranty at 1-866-813-2931. His warranty contact number is [redacted]. At this time Mr. [redacted]’s account balance is $0.00. If he has any further questions he may contact Fingerhut Customer Service at 1-800-250-2800 Monday-Friday 8:00AM- 8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KSTell us why here...
2017 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states she cancelled an order when she would not be receiving the merchandise before Christmas. She states she has contacted PayCheck Direct but has not received a refund from the canceled order. Ms. [redacted] would like to have her payment in the amount of $22.39 refunded. Our records indicate Ms. [redacted] placed an order for a McLeland Design 4" Gel Memory Foam Topper – King, a George Foreman 200 sq. in. Indoor/Outdoor Grill, an XBOX One Dragon Ball Xenoverse, and a Ginsu Koden Series 14-Pc. Cutlery Set on December 7, 2016. The payment in the amount of $22.39 on December 7, 2016 was successfully processed. As we have stated in a previous letter, Ms. [redacted]’s order was canceled on December 14, 2016. A refund for the payment of $22.39 was mailed on February 22, 2017. Ms. [redacted] should allow 7-10 business days to receive this refund. If Ms. [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
Per Verizon records, A credit of $102.26 (prorated charges on the 12/**/17 bill) was already issued to the customer's account on 01/**/18 which immediately posted to the customer account and will reflect on their 01/**/18 bill. A recurring credit of $13 for 20 months was already issued on 12/**/17...
and reflect on the1/**/18 bill. I issued a credit of $52.62 ($49.99+$2.63 tax) for the Fios set up fee on the 12/**/17 bill which will post to the customers account within 24-48 hours and reflect on the customers 1/**/18 bill. Cancelled the installment billing for the remaining Fios setup fee of $49.99. The customer's bill should be approximately $144.84-$13 recurring credit, about $131.84. I will check the 1/**/18 bill (see AMT note) on 1/**/18 to make sure all charges are correct. The customer also wants to make sure she is not charged a technician fee and a change of telephone number fee because a subsequent technician was dispatched to get her phone working and to give her the original phone number she had. Advise the customer would waive all technician/change of telephone number fees on the 1/**/18 bill.
CONFIDENTIAL COMMUNICATION June 22, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s complaint, she states our website has been down for weeks, and that she is receiving an “access denied” error message. She has tried normal fixes and even tried when visiting another country to access our website. She is requesting for us to fix the website. After reviewing our records, we show she was blocked from our website. This issue on our website has been fixed, and she can continue to pay her account as per usual. We will be removing the $27.00 late fee from Ms. [redacted]’s account caused by this issue and will see the credit on a future billing statement. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/AH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] After wasting my time for almost three hours they agreed that all of the customer service people I spoke with were ill informed and they agreed to sell me the router at the price...
that they had offered it to me at. However, they did absolutely nothing to compensate me for the time they made me spend simply asking for what they had offered to me. While I am pleased to be able to purchase the router at the price they offered it to me at I am not at all happy that they forced me to go through this process and refused to compensate me for my wasted time.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/11/02) */
[redacted] St. Cloud, MN 56303
CONFIDENTIAL COMMUNICATION
November 2, 2015
Revdex.com of Minnesota #:[redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case...
# [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
First, we would like to extend an apology to Mr. [redacted] that the Cuisinart SodaSparkle Sparkling Beverage Maker he received was expired. We at Fingerhut strive to meet quality guidelines with our merchandise and we sincerely apologize that this was not met.
Mr. [redacted] has been credited in full for all shipping and handling costs associated with this order. His account shows a return credit of $70.98 on October 9, 2015, which included the original shipping cost of $4.99. An additional credit of $7.95 was applied to the account on October 23, 2015.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Initial Consumer Rebuttal /* (2000, 6, 2015/11/02) */
Final Consumer Response /* (3000, 11, 2015/11/23) */
Still waiting for credit of $4.99 for initial outbound shipping.
Final Business Response /* (4000, 13, 2015/12/03) */
CONFIDENTIAL COMMUNICATION
December 3, 2015
Revdex.com of Minnesota #:[redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Mr. [redacted]'s account indicates he purchased a Cuisinart SodaSparkle Sparkling Beverage Maker on September 22, 2015 for $65.99 plus $4.99 for shipping and handling, for an amount totaling $70.98.
As stated in our previous response, Mr. [redacted] has been credited in full for all shipping and handling costs associated with this order. His account shows a return credit of $70.98 on October 9, 2015, which included the original shipping cost of $4.99. We have included a copy of Mr. [redacted]'s October 22, 2015 billing statement for his convenience and now consider this matter closed.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about his Verizon promotional package. [redacted] claims that he should have a total price of $78.35 which should be continued...
through June of 2018. [redacted] advised his pricing is at an amount of $128 currently. Upon review, Verizon noted that [redacted] had a case open with Verizon’s Executive Relations in June of 2016. Verizon communicated with [redacted] in June of 2016 and advised that his contract expired on **/**/16. An order was done to keep his current Verizon bundle discounts the same through June of 2017. On top of the Verizon discounts extended to [redacted] he also received a valued customer credit of $20 for 12 months. At that time, [redacted] was advised that his Verizon discounts will end in June of 2017 and the valued customer credit will end in October of 2017. The service order confirmation and the bills sent in June of 2016 confirm the expiration dates related to the discounts. [redacted] was also sent an email on 03/**/16 to the address, [redacted] which clearly detailed the expectations of his billing going forward. Verizon did review the online chat from the Verizon website with [redacted] but the emails and service order confirmation regarding his previous contract supersede any online chat text. Additionally, Verizon will review this information with the online chat representative to ensure policy is followed. Verizon communicated with [redacted] again on 07/**/17. We advised because he placed a new contractual order for new terms on **/**/17, any information communicated and not completed was no longer valid. This is because he agreed to new terms and promotions on **/**/17 at a total price of $122.58 for 2 years. [redacted] was told he has 30 days from that date to cancel. [redacted] intends to make a change prior to that date and I have advised him that I will care for his issues through completion. Regarding the information from this case though, it is valid that we uphold his new agreement and work around that to assist in lowering his bill. [redacted] understands that we will continue to work with him and he was satisfied.
After reviewing Ms. [redacted]’s account, we show she placed an order on February 21, 2017 for the 36-inch 3-
Piece Wise Men Set and a pair of Keds shoes. The shoes were delivered on March 2, 2017 to Ms. [redacted]’s
address on file. When the shipping company delivered the 3-Piece Wise Men Set, they were...
delivered and left
at the front door.
When Ms. [redacted] contacted us on March 8, 2017 saying she did not receive the item, an affidavit for NonReceived
Merchandise was sent to her. After we received the affidavit, Ms. [redacted] was informed she would
need to provide a police report because there was a previous Merchandise Not Received claim on her account.
Ms. [redacted] contacted us back on April 10, 2017 to inform us that the police department would not file a report
as the issue was a civil matter. We then contacted the sheriff’s office regarding this issue. After speaking with
the sheriff’s office, there was no paperwork for this issue.
We were able to verify that Ms. [redacted] attempted to file a police report and will issue a credit for the missing
item. Ms. [redacted] will receive a credit of $151.68 for the item she did not receive, along with interest of $10.77,
bringing her account balance to $315.02. Ms. [redacted] will see the credit reflected on her statement within 1-2
billing statements.
If Ms. [redacted] has any issues going forward with not receiving her packages, we will require a physical copy of a
police report. We suggest that Ms. [redacted] ship her packages to a more secure address or adding the additional
protection to sign for her packages. Please note not all orders qualify for this service and there is an additional
charge of $3.50.
If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service
Initial Business Response /* (1000, 5, 2016/02/02) */
CONFIDENTIAL COMMUNICATION
February 1, 2016
Revdex.com of Minnesota # [redacted]
Attn: Ms. [redacted]
220 S. River Ridge Circle
Burnsville, MN ...
55337
Re: Ms. [redacted]
Case #: [redacted]
Dear Ms. [redacted],
We are writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Credit Account. Enclosed is a copy of the credit application for your records.
In Ms. [redacted]'s complaint, she states that Fingerhut is reporting a hard inquiry on her credit report from an August 2015 application she reported as fraudulent. Ms. [redacted]'s desired resolution is to have the hard inquiry removed from her credit bureau reporting.
Our records indicate an application for credit was processed online on September 1, 2015. We received notification on September 2, 2015, from Ms. [redacted], that this was an unauthorized application. The application was then denied and a notification to have the inquiry removed was sent to Equifax, Experian and Trans Union.
A confirmation letter dated September 2, 2015 was sent to Ms. [redacted] stating that inquiry would be removed from all three credit reporting agencies and to please allow sixty to ninety days for this to be reflected on her credit report.
The records further indicate on December 4, 2015, Ms. [redacted] contacted Fingerhut regarding the inquiry still showing on her credit report. That same day another notification to have the inquiry removed was sent to Equifax, Experian and Trans Union.
A second confirmation letter dated December 4, 2015 was sent to Ms. [redacted] stating that inquiry would be removed from all three credit reporting agencies and to please allow sixty to ninety days for this to be reflected on her credit report.
In the hope of assisting Ms. [redacted] further, we would request that she mail a copy of her credit reports showing the hard inquiry to:
Fingerhut
Attention: Executive Care Team/Collections
[redacted]
Saint Cloud, MN 56303
Or she may fax a copy to [redacted] Attention: Executive Care Team/Collections.
We appreciate Ms. [redacted]'s patience regarding this issue and apologize for any inconvenience.
If Ms. [redacted] still has questions about what has or has not been reported to the credit bureaus, she may contact us at the address listed above or by calling us toll-free at [redacted], Monday through Friday 9:00am to 6:00pm Central Standard Time.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sa
Enclosure
Initial Consumer Rebuttal /* (3000, 7, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The inquiry still has not been removed from my account
On 8/**/2016 Verizon Appeals Billing representative spoke with [redacted]. who was insisting that Verizon credit his Early Termination Fee (ETF) of $135.00, waive the $80.00 activation fee, and give him a rate of $49.99 for the entire 24 months. The representative advised [redacted] she would be willing to credit his ETF, but it has not yet appeared on a bill. Then [redacted] would only be responsible for the activation fee. The representative cannot give the customer an offer that doesn't exist, so the promo is $49.99 for months 1-12, then $59.99 for months 13-24. [redacted] asked if Verizon had a 1 year contract, and the representative advised is not offered. [redacted] said he will talk to the representative again when they credit the ETF on his bill. The representative will follow up next month to review his final bill and credit the ETF if billed. Joyce D[redacted]Verizon Executive Relations Sr. Analyst###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Service has been interrupted since March and nothing has been done to fix it. I did receive a call stating that crews are working on the situation but still now service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me because although my refund wasn't sent on the 16th like fingerhut stated, after I contacted my bank and fingerhut customer service, they finally issued Me a refund. I will never shop at finger hut again!
On 1/**/16, a Verizon customer service representative discussed the concerns with [redacted]. The representative advised that she placed a follow up on the account for January **, 2016 bill date. At that time a credit of $230.00 will be issued to the account for the ETF and...
$29.99 for the restoral fee. The representative also explained that the setup fee of $80.00 is warranted and the customer will not receive a promotional gift card as this was not part of the original Sales Order Confirmation. The representative placed an order to remove telephone and TV service and corrected the effective bill date for data to show 11/**/15. The customer advised the issue was resolved.
Tell us why here..[redacted] has been overbilled due to an incorrect quote and due to bundling issues dating back to time of installation. On April **, 2016, our billing representative spoke with [redacted] and apologized for his inconvenience and issued credit of $323.62 to get the bill to the...
expected rate he was quoted at the point of sale. [redacted] was quoted $228.00 after taxes. The customer has not further concerns.
The early termination fee is a valid fee billed for terminating services prior to meeting the commitment date. [redacted] was provided monthly discounted services for agreeing to keep them for the time frame of 24 months which was disrupted prior to fulfillment. All charges have been sustained. Although the customer is not satisfied with the resolution, Verizon does consider this matter as being resolved.
Dear Ms. [redacted]: I am in receipt of your letter dated June 15, 2016, regarding the above-referenced matter. The complainant's facts are in dispute and erroneous. Any fee earned by my company was justly earned in accordance with a written contract between the parties. I have...
contacted and responded to the complainant in a similar fashion. Please contact me if you need any further information. Sincerely, CREDIT ADJUSTMENT BOARD, INC.
The equipment is showing awaiting customer pick up from [redacted] Access Point Location [redacted]. This information was obtained via [redacted].com using tracking code [redacted] provided to the customer via email on 05/**/16. [redacted] attempted to deliver the...
package to the customer 05/**/16 but was unsuccessful and the customer changed the delivery method to the [redacted] Access Point. The customer has canceled the order for Verizon service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have no choice but to accept this response because I can not find the email sent last year. In reference to the Verizon representative I spoke to, he never apologized like what’s written in the response and was very rude. I tried to make my case but I felt like he couldn’t cate less with what I had to say. Once my contract is up in November I will be changing internet providers even if ther service is a little bit slower
Sincerely,
[redacted]
Upon receipt of the complaint, a message was left on the customer's voice mail on April *, 2016 to advise we are in receipt of the complaint. The issue was referred to the appropriate department to review & investigate. The customer reported multiple repair tickets which were...
resolved. The customer added the TV service in March 2016 and the FiOS Data speed was downgraded. This issue was previously reported by the customer which was resolved. A message was on the customer's voice mail on April ** as a follow up. The customer left a message that the issue is resolved. She has our contact information.
CONFIDENTIAL COMMUNICATION August 2, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he has contacted Fingerhut several times in the past year and a half and Fingerhut has never returned to call to him. Our records indicate Mr. [redacted] spoke with a representative on February 19, 2015 where he was provided with the customer service phone number to discuss the issues he was having with his merchandise. Mr. [redacted] contacted Fingerhut on June 8, 2015 stating he returned the mattress to Fingerhut. We did not receive this item as a return, and credit was not issued to his Fingerhut Account. We have reviewed the phone call Mr. [redacted] placed to Fingerhut on June 11, 2015. During the phone call Mr. [redacted] stated the mattress was defective, however at that time Mr. [redacted] would have been unable to return the mattress. We require returns to be made in accordance with our return policy as stated previously. If Mr. [redacted] needs assistance with this product, he should contact National Extended Warranty at 1-866-813-2931. His warranty contact number is [redacted]. At this time Mr. [redacted]’s account balance is $0.00. If he has any further questions he may contact Fingerhut Customer Service at 1-800-250-2800 Monday-Friday 8:00AM- 8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KSTell us why here...
CONFIDENTIAL COMMUNICATION February 23,...
2017 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states she cancelled an order when she would not be receiving the merchandise before Christmas. She states she has contacted PayCheck Direct but has not received a refund from the canceled order. Ms. [redacted] would like to have her payment in the amount of $22.39 refunded. Our records indicate Ms. [redacted] placed an order for a McLeland Design 4" Gel Memory Foam Topper – King, a George Foreman 200 sq. in. Indoor/Outdoor Grill, an XBOX One Dragon Ball Xenoverse, and a Ginsu Koden Series 14-Pc. Cutlery Set on December 7, 2016. The payment in the amount of $22.39 on December 7, 2016 was successfully processed. As we have stated in a previous letter, Ms. [redacted]’s order was canceled on December 14, 2016. A refund for the payment of $22.39 was mailed on February 22, 2017. Ms. [redacted] should allow 7-10 business days to receive this refund. If Ms. [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
Per Verizon records, A credit of $102.26 (prorated charges on the 12/**/17 bill) was already issued to the customer's account on 01/**/18 which immediately posted to the customer account and will reflect on their 01/**/18 bill. A recurring credit of $13 for 20 months was already issued on 12/**/17...
and reflect on the1/**/18 bill. I issued a credit of $52.62 ($49.99+$2.63 tax) for the Fios set up fee on the 12/**/17 bill which will post to the customers account within 24-48 hours and reflect on the customers 1/**/18 bill. Cancelled the installment billing for the remaining Fios setup fee of $49.99. The customer's bill should be approximately $144.84-$13 recurring credit, about $131.84. I will check the 1/**/18 bill (see AMT note) on 1/**/18 to make sure all charges are correct. The customer also wants to make sure she is not charged a technician fee and a change of telephone number fee because a subsequent technician was dispatched to get her phone working and to give her the original phone number she had. Advise the customer would waive all technician/change of telephone number fees on the 1/**/18 bill.
CONFIDENTIAL COMMUNICATION June 22, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s complaint, she states our website has been down for weeks, and that she is receiving an “access denied” error message. She has tried normal fixes and even tried when visiting another country to access our website. She is requesting for us to fix the website. After reviewing our records, we show she was blocked from our website. This issue on our website has been fixed, and she can continue to pay her account as per usual. We will be removing the $27.00 late fee from Ms. [redacted]’s account caused by this issue and will see the credit on a future billing statement. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/AH