To Whom it May Concern,Thank you first and foremost for forwarding thecompliant Mr*** filed and giving us an opportunity to respondWe doappreciate any feedback we receive from our clients whether it be positive ornegativeNegative feedback is very valuable to us because it can point out tous
what we might be doing wrong and we can correct our errors. Mr*** did purchase a vehicle form us onFebruary That day there were numerous communications between Mr*** andour salesperson via text and by cell phone about the car he wantedBy the timethe transaction was fully completed it was past our traditional open hours andthere were only a few people left including Mr***'s salespersonThe nexttime we heard from Mr*** was on February 11thOn that date he requested agap cancellation form which we forwarded to himOn February 12th, Mr***did contact us that evening to go over problems that he had with the tire andwhat he had to do to fix the issueHe did explain that there was a screw inthe sidewall of the tire and it was not repairable so he had to replace itHealso did explain to us that at that time decided to replace another tireOncewe received that information we let Mr*** know that we needed to discussthe situation with our Used Car Manager and would get back to him that evening.We decided as a management team that since it was five days since we had soldthe vehicle and since we did not hear about there being a issue with the tirepressure gauge or tire itself any time prior to that we would participate as agoodwill gesture in half the cost of the replacement of the tire with the screwin itWe called Mr*** back that evening of the 12th and let him know thatwe would participate in half the cost of the replacement of the tire because wedon't know exactly when the tire had been punctured by the screwOf course ifwe definitively knew the tire had a screw in it while it was on our lot wewould have replaced the tireBut we don't know that and it could have easilyoccurred on Mr***'s drive back homeSince we weren't made aware of thesituation the evening he inspected his car and bought it, or for the next fivedays he had the vehicle, we were not confident in assuming the tire had a screwin it when we sold it on the 7th of February.Mr*** forwarded us his bill from DiscountTire and we issued a check next day for the amount of $which was exactlyhalf the cost of the replacement tireThank you again for forwarding thiscomplaint to us. Austin Infiniti ###-###-####
Complaint: [redacted]
I am rejecting this response because the screw in the tire was there as soon as I drove off the lot. Could the business provide the make ready sheet and the service documents showing what was reviewed prior to the sale, including a tire pressure check? As the saying goes "caveat emptor", however, I feel that the dealership is skirting their responsibility. Additionally, I previously failed to mention that I also called the salesman, [redacted], to let him know about the issue, and my call was not returned. To date, in fact, I have not received a call.I appreciate the ability to voice my concerns through this forum and attempt additional compensation. Furthermore, I will also exercise my rights as a consumer and share my experience with the those who will listen, through internet ratings and reviews and other means, so that other buyers can beware of [redacted] Infiniti, too.
Regards,
[redacted]
To Whom it May Concern,Thank you first and foremost for forwarding thecompliant Mr*** filed and giving us an opportunity to respondWe doappreciate any feedback we receive from our clients whether it be positive ornegativeNegative feedback is very valuable to us because it can point out tous
what we might be doing wrong and we can correct our errors. Mr*** did purchase a vehicle form us onFebruary That day there were numerous communications between Mr*** andour salesperson via text and by cell phone about the car he wantedBy the timethe transaction was fully completed it was past our traditional open hours andthere were only a few people left including Mr***'s salespersonThe nexttime we heard from Mr*** was on February 11thOn that date he requested agap cancellation form which we forwarded to himOn February 12th, Mr***did contact us that evening to go over problems that he had with the tire andwhat he had to do to fix the issueHe did explain that there was a screw inthe sidewall of the tire and it was not repairable so he had to replace itHealso did explain to us that at that time decided to replace another tireOncewe received that information we let Mr*** know that we needed to discussthe situation with our Used Car Manager and would get back to him that evening.We decided as a management team that since it was five days since we had soldthe vehicle and since we did not hear about there being a issue with the tirepressure gauge or tire itself any time prior to that we would participate as agoodwill gesture in half the cost of the replacement of the tire with the screwin itWe called Mr*** back that evening of the 12th and let him know thatwe would participate in half the cost of the replacement of the tire because wedon't know exactly when the tire had been punctured by the screwOf course ifwe definitively knew the tire had a screw in it while it was on our lot wewould have replaced the tireBut we don't know that and it could have easilyoccurred on Mr***'s drive back homeSince we weren't made aware of thesituation the evening he inspected his car and bought it, or for the next fivedays he had the vehicle, we were not confident in assuming the tire had a screwin it when we sold it on the 7th of February.Mr*** forwarded us his bill from DiscountTire and we issued a check next day for the amount of $which was exactlyhalf the cost of the replacement tireThank you again for forwarding thiscomplaint to us. Austin Infiniti ###-###-####
Complaint: [redacted]
I am rejecting this response because the screw in the tire was there as soon as I drove off the lot. Could the business provide the make ready sheet and the service documents showing what was reviewed prior to the sale, including a tire pressure check? As the saying goes "caveat emptor", however, I feel that the dealership is skirting their responsibility. Additionally, I previously failed to mention that I also called the salesman, [redacted], to let him know about the issue, and my call was not returned. To date, in fact, I have not received a call.I appreciate the ability to voice my concerns through this forum and attempt additional compensation. Furthermore, I will also exercise my rights as a consumer and share my experience with the those who will listen, through internet ratings and reviews and other means, so that other buyers can beware of [redacted] Infiniti, too.
Regards,
[redacted]