Austin Motors

Revdex.com: Good Afternoon [redacted] ***, I would first like to start off with the (2) complaints made prior to taking delivery of the vehicle (Radio volume glitch and Moonroof) that were never fixedI was told that it was fixed by the lot manager and I quote, "Yea, I fixed the moonroof problem for you so you shouldn't have any more issues with it." I called again to let them know that the issue was still present and they said they would look into itThe "third party company" the vehicle was sent to, in fact, never fixed the issuesThe volume glitch on the radio was never repairedWhen I turned the radio up, it would turn up and down, max volume from silence then act like a heart monitor until it decided it was going to allow me to turn the volume downSo neither issue were taken care of as said I was fully aware of the payment due date which is why I contacted Austin Motors to let them know I'm working on the payment and if they could help out by giving me some timeWhich they didI was in-between jobs since the last company I worked for closed for business, it was hard to come up with the money right awayI had all intentions of making that payment whether or not there were problems with the vehicleI did what any automotive consumer would have done, report the issue/problemEspecially if it meant that my fiance and my life was going to be on the line or cause someone else extreme injuries or death Now, ruining a business reputation is not my intentions at all, but if there is a severe defect with a product that was purchased from what is suppose to be a reputable dealership, then it should be dealt from at a company level and it shouldn't have been escalatedSince the negligence provided by Austin Motors almost caused harm to my family, I decided to direct my complaint to The San Diego Revdex.com since nothing was being doneAfter letting the dealership know what happened, I called on multiple occasions to find out when I can bring the car in to get the vehicle tires replaced since I was told they were going to repair the tiresEither no one picked up or I had to wait for another weekFirst, a temporary spare isn't as durable as a tireWhich means that I would have to drive the vehicle with a spare tire for over a week.Spare tires don't give the same traction control as a standard tire, so that again is another safety issue Yes, I sure did take the Mercedes Benz Ewith 175,000+ miles to Kearny Mesa VolkswagenI worked there for about years and trust every employee and service technicianI trust them to repair, maintain, and inspect all my vehicles.The staff at KMVW wouldn't allow me to drive a vehicle that was unsafe or could possibly be a road dangerThey look out for my well beingThat of which was neglected by Austin Motors and selling my family a vehicle that was not properly inspected by the management team of Austin MotorsThe lot manager was questioned by an employee of the dealership about the tires and he said "I did not inspect the tires when we received it" (prior to the sell date of 9/29/2014) Attached to this rebuttle will be pictures of the tire blow out on the side of the freeway and I will include the claim file made by me ( [redacted] ) to USAA to get a tow truck to assist me with getting the spare tire onI'm not looking to hurt a business but due to the circumstances I just request my initial $deposit back I have initiallyThank you very much for taking the time to read this.? Regards, [redacted]

Thank you Mr[redacted] for taking the time to explain your issue with more detailI'm not a believer in rewarding bad behavior, but at the least my current customers and future customers should know that I will stand by any vehicle sold at AustinYou happen to be one of them fine people who work the systemyou know that business owners are extremely busy just making ends meet, therefore we usually do not take the time nor do we have the spare time to respond to Revdex.com complaintsin this special case, where you were friends with one of Austin's employees and even sat at my desk begging for a sales jobI believe this issue is a bit more personalHowever I do not have time to waste on things of this natureYou bought a car with almost 200k miles on it and wanted a perfect car, I totally understand, I as the business owner choose the refund you your $dollars, AS TO JUST MAKE YOU GO AWAY....So that we can concentrate on our real customers.So please make contact with our office to make arrangements.Best RegardsAustin Motors [redacted] *

Do NOT use Austin Motors We had consigned our SUV with them We received an offer from Carmax, but Austin Motors was confident that they could sell our car for a little more months and multiple emails later, Austin Motors finally confirmed our car sold (allegedly for what Carmax offered us) but had not offered to pay us We had to reach out to them multiple times for status updates, and were not kept appraised of the sale or paid for the car months later, I have had to hire an attorney, whose calls and emails they are also ignoring Austin Motors supposedly sold our car, but refuses to pay us I can only assume they do not have the money Do not trust these people at all

I just purchased a 2005 Range Rover (2/15/15) from [redacted] at Austin Motors. I am beyond pleased at the entire purchasing experience and the personal attention throughout the deal. At my request, [redacted] went out of his way to line up financing and have the car ready for me to pick up on a Sunday. While other dealers declined me for my mid 500 credit score, [redacted] went above and beyond so that I could buy the vehicle I'd been looking for. Great experience and will definitely buy from Austin Motors again.

Thank you Mr.[redacted] for taking the time to explain your issue with more detail. I'm not a believer in rewarding bad behavior, but at the least my current customers and future customers should know that I will stand by any vehicle sold at Austin. You happen to be one of them fine people who work the system. you know that business owners are extremely busy just making ends meet, therefore we usually do not take the time nor do we have the spare time to respond to Revdex.com complaints. in this special case, where you were friends with one of Austin's employees and even sat at my desk begging for a sales job. I believe this issue is a bit more personal. However I do not have time to waste on things of this nature. You bought a car with almost 200k miles on it and wanted a perfect car, I totally understand, I as the business owner choose the refund you your $500 dollars, AS TO JUST MAKE YOU GO AWAY....So that we can concentrate on our real customers.So please make contact with our office to make arrangements.Best RegardsAustin Motors [redacted]

Revdex.com:
Good Afternoon [redacted],
      I would first like to start off with the (2) complaints made prior to taking delivery of the vehicle (Radio volume glitch and Moonroof) that were never fixed. I was told that it was fixed by the lot manager and I quote, "Yea, I fixed the moonroof problem for you so you shouldn't have any more issues with it." I called again to let them know that the issue was still present and they said they would look into it. The  "third party company" the vehicle was sent to, in fact, never fixed the issues. The volume glitch on the radio was never repaired. When I turned the radio up, it would turn up and down, max volume from silence then act like a heart monitor until it decided it was going to allow me to turn the volume down. So neither issue were taken care of as said.
       I was fully aware of the payment due date which is why I contacted Austin Motors to let them know I'm working on the payment and if they could help out by giving me some time. Which they did. I was in-between jobs since the last company I worked for closed for business, it was hard to come up with the money right away. I had all intentions of making that payment whether or not there were problems with the vehicle. I did what any automotive consumer would have done, report the issue/problem. Especially if it meant that my fiance and my life was going to be on the line or cause someone else extreme injuries or death.
      Now, ruining a business reputation is not my intentions at all, but if there is a severe defect with a product that was purchased from what is suppose to be a reputable dealership, then it should be dealt from at a company level and it shouldn't have been escalated. Since the negligence provided by Austin Motors almost caused harm to my family, I decided to direct my complaint to The San Diego Revdex.com since nothing was being done. After letting the dealership know what happened, I called on multiple occasions to find out when I can bring the car in to get the vehicle tires replaced since I was told they were going to repair the tires. Either no one picked up or I had to wait for another week. First, a temporary spare isn't as durable as a normal tire. Which means that I would have to drive the vehicle with a spare tire for over a week.Spare tires don't give the same traction control as a standard tire, so that again is another safety issue. 
      Yes, I sure did take the 1999 Mercedes Benz E430 with 175,000+ miles to Kearny Mesa Volkswagen. I worked there for about 2 years and trust every employee and service technician. I trust them to repair, maintain, and inspect all my vehicles.The staff at KMVW wouldn't allow me to drive a vehicle that was unsafe or could possibly be a road danger. They look out for my well being. That of which was neglected by Austin Motors and selling my family a vehicle that was not properly inspected by the management team of Austin Motors. The lot manager was questioned by an employee of the dealership about the tires and he said "I did not inspect the tires when we received it" (prior to the sell date of 9/29/2014).
      Attached to this rebuttle will be pictures of the tire blow out on the side of the freeway and I will include the claim file made by me ([redacted]) to USAA to get a tow truck to assist me with getting the spare tire on.
I'm not looking to hurt a business but due to the circumstances I just request my initial $500 deposit back I have initially. Thank you very much for taking the time to read this.?
Regards,
[redacted]

I would like to take the time to respond to this complaint, for all of Austin Motors future potential customers and for the 100's of loyal Austin Motors present customers.Let's start by sharing that Mr.[redacted] purchased this 1999 Mercedes Benz with 175,000 miles on 9/29/2014 , for the record a 2...

owner car that has been meticulously maintained or Austin Motors would not have sold it.Also clean car fax along with a clean Ca title.
We kept this vehicle as part of our buy here pay here program in other words for the customer that has challenged credit.Mr.[redacted] visited our dealer 3 times 2 of which he went on 30 minute test drives. Before he purchased this vehicle he brought to the attention of the staff that he would like 2 items repaired if at all possible. One being the moon roof shade and the other, the stereo had a glitch with the volume control.Both of which were taken care of by a third party that was contracted by AM. Receipts are available if needed. Also Mr.[redacted] took delivery of the vehicle owing the Dealership $1,000.00 in what is called a deferred down payment that was due on or before 10/13/2014.Knowing that failure to make this payment would be grounds for termination of contract and the vehicle would get repossessed, full signed documents available if shall be needed. When he received a reminder phone call that his $1,000.00 were coming up due, That's when all the fuss started about the car needing tires, Mr. [redacted] had more than enough test drives and due diligence period to notice that the car had bad tires,if that were the case. But only brought this to a complaint level when he realized he could not come up with the $1,000.00 dollars that are due. The moment it became a breach of contract on his part, he took to the keyboard to make a desperate attempt at ruining a businesses reputation. This vehicle ended up in repossession on 10/27/2014, even after he was given extra time to come up with the money to cure the obligation. Keep in mind it was due on 10/13/2014. So I will leave this with was it a real complaint or was it an act of desperation, I don't agree with rewarding someone for this type of behavior.Also I would take his letter from Kearny Mesa VW with a grain of salt, why would you take a an old Mercedes to VW franchise dealership " beacsue he was a former employee of Kearny Mesa VW and knew he could influence them to say what he wanted.Thank You to all for taking the time to read this.