Austin Mutual Insurance Company

Initial Business Response / [redacted] (1000, 7, 2015/08/18) */ We are continuing to work with [redacted] to identify the amount of damage and secure proper documentation for the lossWe expect resolution of the matter shortly Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2015/11/18) */ The loss in question resulted when our insured turned left in front of a claimant's vehicle causing an accidentMr [redacted] was a passenger in our insured's vehicleWe have a Medical Payments claim open as well as a Bodily Injury claim open for Mr [redacted] On October 26, coverages available for both the insured and Mr [redacted] were explained to the insuredThe total loss of our insured vehicle was settled on November 6, On November 5, we received authorizations and a list of providers for Mr [redacted] On November 6, we requested bills and records from the three providers listed as well as wage information from the employerWe have received one medical bill so far in the amount of $198.00, which is being reviewedWe will continue to process the medical bills as they arrive for Mr [redacted] up to the Medical Payments Coverage limitThe injury claim will be evaluated upon the completion of treatment and the receipt of the appropriate records and documents Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/02) */

Initial Business Response /* (1000, 7, 2015/08/18) */
We are continuing to work with [redacted] to identify the amount of damage and secure proper documentation for the loss. We expect resolution of the matter shortly.
Initial Consumer Rebuttal /* (2000, 9, 2015/08/18) */
(The consumer indicated...

he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/11/18) */
The loss in question resulted when our insured turned left in front of a claimant's vehicle causing an accident. Mr. [redacted] was a passenger in our insured's vehicle. We have a Medical Payments claim open as well as a Bodily Injury claim open...

for Mr. [redacted]. On October 26, 2015 coverages available for both the insured and Mr. [redacted] were explained to the insured. The total loss of our insured vehicle was settled on November 6, 2015. On November 5, 2015 we received authorizations and a list of providers for Mr. [redacted]. On November 6, 2015 we requested bills and records from the three providers listed as well as wage information from the employer. We have received one medical bill so far in the amount of $198.00, which is being reviewed. We will continue to process the medical bills as they arrive for Mr. [redacted] up to the Medical Payments Coverage limit. The injury claim will be evaluated upon the completion of treatment and the receipt of the appropriate records and documents.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/02) */