Austin Oral & Maxillofacial Surgery Associates, P.A.

Revdex.comAttn: [redacted]1 805 Rutherford Lane Suite 100 Austin, Texas 78754RE: Patient: [redacted] Complaint ID: [redacted]Dear Ms. [redacted]:We are writing in response to a Revdex.com complaint submitted by the above patient. The patient's complaint seems to indicate that she...

has interpreted our APR/service fee policy inaccurately. The patient's portion of the surgery is due in full at the time of service. The service fee applies to any additional balance that may result from insurance underpayment, etc. See enclosed copies of her treatment proposal as well as our financial policy.At the patient's request, our office offered her a payment plan of 50% down and the remaining balance to be divided into two equal monthly payments. Should the patient fail to make the monthly payments as scheduled, then the aforementioned service charges would apply.To our knowledge, the patient had no issue with the payment arrangement as offered. We are more than happy to clarify our treatment proposal language so that it is clear that any anticipated patient portion is typically due in full at the time of service and to help avoid any further confusion. At no time did we make reference to the collection agency or collection fees. We do specify collection fees in our general financial policy, which the patient signed on 12/12/2016.Please contact me at the below number or email address with any questions. Sincerely [redacted]Director, Revenue CycleAustin Oral Surgery [redacted]

Complaint: [redacted]
I am rejecting this response because: I will be forwarding a copy of the proposal sent to me.  They are not being truthful.  [redacted] from the office distinctly told me when I questioned her about the unpaid balances after 60 days, you will be charged monthly interest of l.5% (18% APR), she indicated that this is what the collection agency would charge you when we submit the balance past 60 days.  You can see on the letter there is no mention of a collection agency so that's why I thought this is what they would charge me after the 60 days.  I did not make this up and she clearly stated this to me.
Regards,
[redacted]