Complaint: [redacted] I am rejecting this response because: We don't go around wasting time giving out opinions on other business affairsWe don't try to catch anyone on a compromising situationThe contents of my original complaint are facts, and [redacted] has evidence of my "fabrications" in her filesMr[redacted] was nice enough to fix the many mistakes made in the shop and the despotism at the counter, until it became a cash drain for us, finally reaching well into our safety normsSafety was the reason I contacted her, which I never did in yearsAlthough I welcome her challenge of lawyers involvement All I want at this point is my tool with its original parts, as it was paid for, and as I promised to [redacted] , I'll be there on Saturday the 28th to pick it up, and depending on the appearance of it, we'll decide what to do next Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Dear sir or madam: I really didn't want to add to a chain of comments accessible to Austin Outdoor Power and decided to fulfill my promise to pick my tool up, but then I was asked to pay the "outstanding balance" of $in cash in order for me to get my tool backNever have I paid this company with cash, so I had to wait until I could gather the money requestedIt's been over a week now, and I'm expecting to collect from a couple of jobs in cash, so I could finalize this nightmareAs far as the cash request and the withholding of my tool, I consider it as conditioned punishment for defying this company's practice of neglect over our safety normsSo, it's not closed yet [redacted] ***PLANTS 'N TREES Regards, [redacted] ***
Due to the response by Mr*** concerning this a legal matter, Austin Outdoor has ended all communications on this complaintIt is our business policy to close the open account and end all business relations at that pointWe do ask for all monies owed to be in the form of cashWhen all monies are received this matter will be considered closed
We respect Mr*** right to his opinion concerning the viability of our companyAlthough, it has nothing to do with the matter of concern on his piece of equipment and we will not discuss his opinion any further here or privately.While it is true that Mr*** has done business with AOPE
for many years, the relationship has deteriorated over the past few monthsIt has so to a point that we have previously recommended that he take his business to another establishment that he would be more comfortable withWe have tried to reason on each occasion, but the matters just seem to escalate each timeAOPE feels that it is Mr*** decision to try continue to catch or trick us in some kind of compromising positionIt is not our desire to play cat and mouse games with our customers, no one wins in that type of situation! We have asked politely that he take his business elsewhere, but he has refused.AOPE has been in business for yearsWe don't believe we could have continued to grow by conducting business in the manner Mr*** has portrayed us inWe stand behind our work and most importantly our ethics 100%...We will not stand by quietly while Mr*** tries to take this matter public with his accusations and opinions of our business status and ethics. I will not address sexual overtones and other pure fabricationsAs to parts being replaced with older parts, that simply is not trueThe part in question is a starter housing on a gas powered hedge clipperMr*** is basing the fact on a scratch that is on the sticker on the top of the unitMind you, this is an older piece of equipment that is used in a commercial business everydayWe did not do any repairs on the starter, nor did Mr*** request anyWe had no reason to to remove and or replace the housingThere is no proof that we ever (no history in our computer system) repaired this piece. As a gesture, AOPE will offer to replace the sticker in question. AOPE has made the decesion to formally ask Mr*** to take his business elsewhere after this unit is picked up and paid forWe regret it has come to this, but we feel there is no future for either of usAs Mr*** was leaving our shop yesterday, he threatened to "press charges" on our companyOur company policy is that when someone threatens in such a manner we expect the next conversation to be with a lawyerAt that point our conversations ceaseWe stand ready and very capable of defending our company and it's integrity
Our original response was very clear. Our offer to look at this trimmer still stands. It was never stated that we would repeat all the steps as before. Because of the length of time that has passed, the cut-off date will remain Sept. 15,2016. We will not be responsible for repairs over 30 days. We offered to extend it as a courtesy. We repeat, a formal diagnosis cannot be performed without the trimmer being present.
Complaint: [redacted]
I am rejecting this response because: We don't go around wasting time giving out opinions on other business affairs. We don't try to catch anyone on a compromising situation. The contents of my original complaint are facts, and [redacted] has evidence of my "fabrications" in her files. Mr.[redacted] was nice enough to fix the many mistakes made in the shop and the despotism at the counter, until it became a cash drain for us, finally reaching well into our safety norms. Safety was the reason I contacted her, which I never did in 25 years. Although I welcome her challenge of lawyers involvement. All I want at this point is my tool with its original parts, as it was paid for, and as I promised to [redacted], I'll be there on Saturday the 28th to pick it up, and depending on the appearance of it, we'll decide what to do next.
Regards,
[redacted].
Complaint: [redacted]
I am rejecting this response because:Sorry, my email has been down for the last week. I'm not following what they are saying?? They need to be more clear.They are saying they want me to come back in leave the equipment, to do another supposed diagnose, leave another deposit, then they will come back 4 weeks from and tell me it is "my fault", hold my equipment, and charge me a fee of either $50 to get it back or repair it for another $100????
Regards,
[redacted]
We are sorry to hear Mr. [redacted] is experiencing problems with his trimmer. This is the first we have heard about this. We will not respond to disparaging comments, our success over the last 28 years will speak to that. Austin Outdoor was up-front and honest with our process and time. We allow the...
customer to make a full decision before leaving a piece of equipment for repair. Our service is experiencing a high level of demand due to the seasonality of our industry.We due offer a 30 day warranty on all repairs and are happy to take a look at this trimmer and make things right. Although, it has been over 30 days since the repair, we will extend the offer until Sept. 15,2016. If Austin Outdoor is responsible for this situation, we will make it right. Unfortunately, we cannot make those decisions without first diagnosing the equipment.
The difference refunded will be all but the original $25.00. The $25.00 was a deposit for work & or estimate charge. You agreed to that at time of payment. This will be our final offer...
Complaint: [redacted]
I am rejecting this response because:I have shown the owner of the lawn mower, your response. It is not clear whether you are offering to refund $25 or another amount. Your response mentions "difference between the $25". The issue is, when I asked for Austin Outdoor Power to call us and inform us as to why the lawn mower would not start, I was told "Yes, we will call you." I then provided [redacted] phone number and repeated that she will want to know what is wrong with the mower before she decides if she wants to fix it. [redacted] understood this as per my account of our initial conversation referenced in the original complaint. We understand that you have a new employee who misrepresented your policy, however no client/prospective customer should be forced to absorb the cost of a mistake made by a representative of your company. As consumers who have been invited into your business by way of advertising and marketing to the public, we came in good faith and even paid a $25 deposit to simply have a lawn-mower looked at to determine why it would not start. This policy was explained and while we did not feel it was the fairest of policies, we adhered to it based on what we were told by [redacted]. The proper course of action, and the course of action we were led to believe would take place, would have been to determine the issue, call the owner, [redacted], as agreed and allow her to decide what she wanted to do from there. Additionally, I asked [redacted], "what happens if the owner decides to repair the lawn mower here, but the repairs are less than the $25?" [redacted] said the difference is returned. He said he as seen instances where some of the deposit money is returned. We feel that in this case, [redacted] should receive a refund of any charges from Austin Outdoor Power, because she was never called as agreed and given the opportunity to authorize any charges or work to be performed on her lawn mower.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Dear sir or madam: I really didn't want to add to a chain of comments accessible to Austin Outdoor Power and decided to fulfill my promise to pick my tool up, but then I was asked to pay the "outstanding balance" of $130.99 in cash in order for me to get my tool back. Never have I paid this company with cash, so I had to wait until I could gather the money requested. It's been over a week now, and I'm expecting to collect from a couple of jobs in cash, so I could finalize this nightmare. As far as the cash request and the withholding of my tool, I consider it as conditioned punishment for defying this company's practice of neglect over our safety norms. So, it's not closed yet. [redacted]PLANTS 'N TREES
Regards,
[redacted]
Austin Outddoor is very sorry for any mis-understanding in our company policies. Our employee was new to the job and may not have conveyed our policies concerning the $90.00 limit. It was not his or our intentions to bait and switch any customer. It is in fact our policy, but we did not do a...
fair enough job explaining to the customer. We will be happy to refund the difference of the $25.00 deposit which was explained to the customer and agreed upon. Pleas stop by and ask for the owner and this will be taken care of.
Complaint: [redacted] I am rejecting this response because: We don't go around wasting time giving out opinions on other business affairsWe don't try to catch anyone on a compromising situationThe contents of my original complaint are facts, and [redacted] has evidence of my "fabrications" in her filesMr[redacted] was nice enough to fix the many mistakes made in the shop and the despotism at the counter, until it became a cash drain for us, finally reaching well into our safety normsSafety was the reason I contacted her, which I never did in yearsAlthough I welcome her challenge of lawyers involvement All I want at this point is my tool with its original parts, as it was paid for, and as I promised to [redacted] , I'll be there on Saturday the 28th to pick it up, and depending on the appearance of it, we'll decide what to do next Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Dear sir or madam: I really didn't want to add to a chain of comments accessible to Austin Outdoor Power and decided to fulfill my promise to pick my tool up, but then I was asked to pay the "outstanding balance" of $in cash in order for me to get my tool backNever have I paid this company with cash, so I had to wait until I could gather the money requestedIt's been over a week now, and I'm expecting to collect from a couple of jobs in cash, so I could finalize this nightmareAs far as the cash request and the withholding of my tool, I consider it as conditioned punishment for defying this company's practice of neglect over our safety normsSo, it's not closed yet [redacted] ***PLANTS 'N TREES Regards, [redacted] ***
Due to the response by Mr*** concerning this a legal matter, Austin Outdoor has ended all communications on this complaintIt is our business policy to close the open account and end all business relations at that pointWe do ask for all monies owed to be in the form of cashWhen all monies are received this matter will be considered closed
We stand on our first statement and have no further response
We respect Mr*** right to his opinion concerning the viability of our companyAlthough, it has nothing to do with the matter of concern on his piece of equipment and we will not discuss his opinion any further here or privately.While it is true that Mr*** has done business with AOPE
for many years, the relationship has deteriorated over the past few monthsIt has so to a point that we have previously recommended that he take his business to another establishment that he would be more comfortable withWe have tried to reason on each occasion, but the matters just seem to escalate each timeAOPE feels that it is Mr*** decision to try continue to catch or trick us in some kind of compromising positionIt is not our desire to play cat and mouse games with our customers, no one wins in that type of situation! We have asked politely that he take his business elsewhere, but he has refused.AOPE has been in business for yearsWe don't believe we could have continued to grow by conducting business in the manner Mr*** has portrayed us inWe stand behind our work and most importantly our ethics 100%...We will not stand by quietly while Mr*** tries to take this matter public with his accusations and opinions of our business status and ethics. I will not address sexual overtones and other pure fabricationsAs to parts being replaced with older parts, that simply is not trueThe part in question is a starter housing on a gas powered hedge clipperMr*** is basing the fact on a scratch that is on the sticker on the top of the unitMind you, this is an older piece of equipment that is used in a commercial business everydayWe did not do any repairs on the starter, nor did Mr*** request anyWe had no reason to to remove and or replace the housingThere is no proof that we ever (no history in our computer system) repaired this piece. As a gesture, AOPE will offer to replace the sticker in question. AOPE has made the decesion to formally ask Mr*** to take his business elsewhere after this unit is picked up and paid forWe regret it has come to this, but we feel there is no future for either of usAs Mr*** was leaving our shop yesterday, he threatened to "press charges" on our companyOur company policy is that when someone threatens in such a manner we expect the next conversation to be with a lawyerAt that point our conversations ceaseWe stand ready and very capable of defending our company and it's integrity
Our original response was very clear. Our offer to look at this trimmer still stands. It was never stated that we would repeat all the steps as before. Because of the length of time that has passed, the cut-off date will remain Sept. 15,2016. We will not be responsible for repairs over 30 days. We offered to extend it as a courtesy. We repeat, a formal diagnosis cannot be performed without the trimmer being present.
Complaint: [redacted]
I am rejecting this response because: We don't go around wasting time giving out opinions on other business affairs. We don't try to catch anyone on a compromising situation. The contents of my original complaint are facts, and [redacted] has evidence of my "fabrications" in her files. Mr.[redacted] was nice enough to fix the many mistakes made in the shop and the despotism at the counter, until it became a cash drain for us, finally reaching well into our safety norms. Safety was the reason I contacted her, which I never did in 25 years. Although I welcome her challenge of lawyers involvement. All I want at this point is my tool with its original parts, as it was paid for, and as I promised to [redacted], I'll be there on Saturday the 28th to pick it up, and depending on the appearance of it, we'll decide what to do next.
Regards,
[redacted].
Customer may return blades for a refund.Tell us why here...
Complaint: [redacted]
I am rejecting this response because:Sorry, my email has been down for the last week. I'm not following what they are saying?? They need to be more clear.They are saying they want me to come back in leave the equipment, to do another supposed diagnose, leave another deposit, then they will come back 4 weeks from and tell me it is "my fault", hold my equipment, and charge me a fee of either $50 to get it back or repair it for another $100????
Regards,
[redacted]
We are sorry to hear Mr. [redacted] is experiencing problems with his trimmer. This is the first we have heard about this. We will not respond to disparaging comments, our success over the last 28 years will speak to that. Austin Outdoor was up-front and honest with our process and time. We allow the...
customer to make a full decision before leaving a piece of equipment for repair. Our service is experiencing a high level of demand due to the seasonality of our industry.We due offer a 30 day warranty on all repairs and are happy to take a look at this trimmer and make things right. Although, it has been over 30 days since the repair, we will extend the offer until Sept. 15,2016. If Austin Outdoor is responsible for this situation, we will make it right. Unfortunately, we cannot make those decisions without first diagnosing the equipment.
The difference refunded will be all but the original $25.00. The $25.00 was a deposit for work & or estimate charge. You agreed to that at time of payment. This will be our final offer...
Complaint: [redacted]
I am rejecting this response because:I have shown the owner of the lawn mower, your response. It is not clear whether you are offering to refund $25 or another amount. Your response mentions "difference between the $25". The issue is, when I asked for Austin Outdoor Power to call us and inform us as to why the lawn mower would not start, I was told "Yes, we will call you." I then provided [redacted] phone number and repeated that she will want to know what is wrong with the mower before she decides if she wants to fix it. [redacted] understood this as per my account of our initial conversation referenced in the original complaint. We understand that you have a new employee who misrepresented your policy, however no client/prospective customer should be forced to absorb the cost of a mistake made by a representative of your company. As consumers who have been invited into your business by way of advertising and marketing to the public, we came in good faith and even paid a $25 deposit to simply have a lawn-mower looked at to determine why it would not start. This policy was explained and while we did not feel it was the fairest of policies, we adhered to it based on what we were told by [redacted]. The proper course of action, and the course of action we were led to believe would take place, would have been to determine the issue, call the owner, [redacted], as agreed and allow her to decide what she wanted to do from there. Additionally, I asked [redacted], "what happens if the owner decides to repair the lawn mower here, but the repairs are less than the $25?" [redacted] said the difference is returned. He said he as seen instances where some of the deposit money is returned. We feel that in this case, [redacted] should receive a refund of any charges from Austin Outdoor Power, because she was never called as agreed and given the opportunity to authorize any charges or work to be performed on her lawn mower.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Dear sir or madam: I really didn't want to add to a chain of comments accessible to Austin Outdoor Power and decided to fulfill my promise to pick my tool up, but then I was asked to pay the "outstanding balance" of $130.99 in cash in order for me to get my tool back. Never have I paid this company with cash, so I had to wait until I could gather the money requested. It's been over a week now, and I'm expecting to collect from a couple of jobs in cash, so I could finalize this nightmare. As far as the cash request and the withholding of my tool, I consider it as conditioned punishment for defying this company's practice of neglect over our safety norms. So, it's not closed yet. [redacted]PLANTS 'N TREES
Regards,
[redacted]
Austin Outddoor is very sorry for any mis-understanding in our company policies. Our employee was new to the job and may not have conveyed our policies concerning the $90.00 limit. It was not his or our intentions to bait and switch any customer. It is in fact our policy, but we did not do a...
fair enough job explaining to the customer. We will be happy to refund the difference of the $25.00 deposit which was explained to the customer and agreed upon. Pleas stop by and ask for the owner and this will be taken care of.