Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint - please see my answers below under the response from the contractorMy last paragraph states I would be willing to pay for 100ft of the drain pipe (material only), but that is the maximum I would do as the issue was caused by Green Hill landscaping and it is outragous that they would assume that a customer has to pay for repair work that is caused by the contractor.Regards, [redacted] My response : See response under each paragraph: MESSAGE FROM BUSINESS: The initial part of this complaint (regarding the Harley rake and rolling the property) was heretofore never reported to Green Hill or contested at any time by Mr [redacted] and has no bearing on the disputed invoiceIt would appear that the Mr [redacted] is grasping at straws to pad the complaint due to its lack of substantiality (as depicted below)For the record, since addressed, Green Hill discussed with Mr [redacted] the process of grading the property and sanding the base by handMr [redacted] approved the processThe roller was never part of the contract nor was Mr [redacted] billed for itSanding is not a onetime applicationIt should be done yearly as part of lawn maintenance for aeration[R[redacted] ]- no need to comment as this is not part of this complaintBut it is part of the work that was performed (or not in that case) – but I did not see the need to file a complaint – was not worth it to meThe “root cause for the drainage issue” to which Mr [redacted] attributes Green Hill Landscaping was actually caused by a rather problematic design/ installation of hardscapes and site features into a sloped siteThese issues were not created by Green Hill LandscapingSpecifically, Mr [redacted] hired a pool contractor that installed the swimming pool in the rear yard 4” higher than the building foundationThis resulted in the pool deck sloping toward the house, and also caused the sidewalk from the pool deck to the house to slope down toward the houseThese existing conditions warranted remedy outside the scope of our contract [R[redacted] ] – Green Hill Landscaping quoted and got the contract to grade the property to properly drain to the back sideThe pool was already dug at this point and the elevation etc was known by Green HillThe pool or anything else does not change this factThe side where the water issue occurred, and if done properly, would have drained without issues to the back of my propertyGreen Hill sloped the side towards my house instead of awayPictures have been submitted We contracted with Mr [redacted] to install lawn, a natural looking rock wall, plant beds with planting, and the labor to bury 50’ of downspout drainsAny additional work was stated in the contract as “any extra will be charged at hr.” (contract can be provided)In March 2013, prior to drainpipe installation, we discussed with Mr [redacted] possible solutions to address existing drainageAs a result, we were instructed to add a single downspout drainpipe to each downspout as per the contract terms and add an extra drain by the existing walkwayOn March 15, we sent a change order to Mr [redacted] reflecting the directed work of adding an extra drain and piping by the walkway due to hardscape drainage issues as well as the notice of downspout piping exceeding the contract amount of feet as per the contracted Time and Materials priceGreen Hill proceeded to install 4” corrugated piping correctly, sloping the pipe properly so as to drain downhillThe buried pipes were day lighted as agreed upon, which means they continue to run underground getting more shallow while still maintaining positive drainage, until they break ground –daylight- to the side yardThis is a common practice[R[redacted] ] It is correct that I wanted to run the drain lines away from the house to ensure that I will not have any water issues in the futureThe pipes are daylighted, but they start and stay only a few inches under the installed grassAlso pictures have been submittedSo the statement that they “get more shallow while maintaining positive drainage” is not correct – they are just buried deep enough so that the grass covers them Another issue Mr [redacted] misrepresents surrounds the foundation drain installed by the builderMr [redacted] , Green Hill, and the builder ( [redacted] Builders) had a meeting on the site about the existing foundation drainMr [redacted] wanted to connect to the foundation drain and run an additional pipe to daylight in an effort to make sure no water would sit around the foundationThe builder prohibited anyone from connecting to the foundation drainMr [redacted] directed Green Hill to install a drainpipe up to the foundation drain, marking its location, and he would connect it himself at a later dateThe pipe was installed and the end markedWe were directed not to connect it and we did notAll of this was directed and approved by Mr [redacted] [R[redacted] ] – I can not comment on this as this was discussed with the builder and landscaper – but the landscaper ran the line and then just buried it without my knowledgeMy discussion with Green Hill was that the pipe is connected and ran to daylight*(why else would I pay to have a pipe ran away from the house?) Shortly after we installed the drainage piping, the building contractor installed the pool deckThe builder’s concrete buggy ran over the area of installed drain pipes many times to pour the pool patioIt is never good practice to run over underground piping with heavy equipmentIt was not our equipment nor were we the coordinating contractor on siteMr [redacted] was coordinating the projectThere was no obvious problem until we had a rainstorm and the water backed upWe were called in by Mr., [redacted] to detect the problemThe drainage pipes under the area where the concrete buggy traveled were crushedWe discussed the problem and he agreed it was due to the concrete buggyHe directed us to fix the pipesHe also directed us to add a splitter on of the existing downspouts and to run an extra drainage pipe for each of those downspouts,( a total of two pipes per downspout)- an extra that was not related to the crushed pipes or the original contractIn addition, he directed us to install a trench drain and piping at the end of the existing driveway- an extra also not related to the crushed pipes or our original contractWe also were directed to install another drain and piping at the side of the house by the walkwextra not related to the crushed pipes or our original contract[R[redacted] ] – I never “agreed” that anything was caused by one or the otherI stated that the issue has to be fixed at the time I had water standing in my basement due to the water not drainingGreen Hill was at my property to fix the water issue I was not involved in the discussion between the builder and the landscaperI did NOT coordinate the work – that was the reason I had asked Green Hill Landscape to talk to the builder directlyI asked Green Hill to fix the issue – several different scenarios were discussed – but Green Hill did not mention anything about charging me for fixing the problem that they caused We complied- work was completed to his satisfaction until the bill for the extra work was received [R[redacted] ] I was taken back when GreenHill all of the sudden sent me an outrageous inflated invoice – I have to state it again – Green Hill Landscaping fixed their mistakeI told him if he thinks that there were issues due to the builder (which I can not say) to take it up with himBut nothing would have happened if they would have sloped it correctly Adding splitters to his downspouts and running extra roof drainpipe, installing a trench drain on the existing driveway, installing drains in existing walkways that slope toward the house, and replacing crushed drainage pipe hardly seems like work necessary due to some issue in our contract workWe did not build the roof, the driveway, the walks, the foundation, nor did we crush the pipesTherefore, we would like Mr [redacted] to pay for those items which we installed in his property and from which he currently benefitsWe have made several attempts to collect payment and have had to resort to hiring our lawyer, yet another cost incurred by us due to Mr [redacted] Thank you for your attention toward this matter [R[redacted] ] – none of this extra work would have been necessary if they would have just looked at the grading on this side of my house and dug inches deeper (you can actually see the hump that restricts the water flowing freely down the side) instead of just doing the bare minimum and move on to the next jobI am not able to find any cause that would warrant me to have to pay for their repair workEven though it is not my fault what so ever, I am willing to pay for 100ft of piping that they had to pay for(BUT the cost should not be inflated)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. Green Hill Landscaping makes several wrong statementsThe complete second paragraph is not correctBut it is interesting that GreenHill Landscaping points fingers at everyone else while they did not perform a proper final grade as per the contract which is clearly stated in the document that I sent to the Revdex.com already.At no point did GreenHill Landscaping send a quote to me for their repair work as it was REPAIR WORK and NOT ADDITIONAL WORK.My initial request stands firm that GreenHill Landscaping did not perform the work as per the original contract and therefore I had water damage in my basement - GreenHill Landscaping fixed their improper pipe installation when they came back .Regards,*** ***
The initial part of this complaint (regarding the Harley rake and rolling the property) was heretofore never reported to Green Hill or contested at any time by Mr. [redacted] and has no bearing on the disputed invoice. It would appear that the Mr. [redacted] is grasping at straws to pad the...
complaint due to its lack of substantiality (as depicted below). For the record, since addressed, Green Hill discussed with Mr. [redacted] the process of grading the property and sanding the base by hand. Mr. [redacted] approved the process. The roller was never part of the contract nor was Mr. [redacted] billed for it. Sanding is not a onetime application. It should be done yearly as part of lawn maintenance for aeration.
The “root cause for the drainage issue” to which Mr. [redacted] attributes Green Hill Landscaping was actually caused by a rather problematic design/ installation of hardscapes and site features into a sloped site. These issues were not created by Green Hill Landscaping. Specifically, Mr. [redacted] hired a pool contractor that installed the swimming pool in the rear yard 4” higher than the building foundation. This resulted in the pool deck sloping toward the house, and also caused the sidewalk from the pool deck to the house to slope down toward the house. These existing conditions warranted remedy outside the scope of our contract.
We contracted with Mr. [redacted] to install lawn, a natural looking rock wall, plant beds with planting, and the labor to bury 50’ of downspout drains. Any additional work was stated in the contract as “any extra will be charged at 45 hr.” (contract can be provided). In March 2013, prior to drainpipe installation, we discussed with Mr. [redacted] possible solutions to address existing drainage. As a result, we were instructed to add a single downspout drainpipe to each downspout as per the contract terms and add an extra drain by the existing walkway. On March 15, we sent a change order to Mr. [redacted] reflecting the directed work of adding an extra drain and piping by the walkway due to hardscape drainage issues as well as the notice of downspout piping exceeding the contract amount of 50 feet as per the contracted Time and Materials price. Green Hill proceeded to install 4” corrugated piping correctly, sloping the pipe properly so as to drain downhill. The buried pipes were day lighted as agreed upon, which means they continue to run underground getting more shallow while still maintaining positive drainage, until they break ground –daylight- to the side yard. This is a common practice.
Another issue Mr. [redacted] misrepresents surrounds the foundation drain installed by the builder. Mr. [redacted], Green Hill, and the builder (A[redacted] Builders) had a meeting on the site about the existing foundation drain. Mr. [redacted] wanted to connect to the foundation drain and run an additional pipe to daylight in an effort to make sure no water would sit around the foundation. The builder prohibited anyone from connecting to the foundation drain. Mr. [redacted] directed Green Hill to install a drainpipe up to the foundation drain, marking its location, and he would connect it himself at a later date. The pipe was installed and the end marked. We were directed not to connect it and we did not. All of this was directed and approved by Mr. [redacted].
Shortly after we installed the drainage piping, the building contractor installed the pool deck. The builder’s concrete buggy ran over the area of installed drain pipes many times to pour the pool patio. It is never good practice to run over underground piping with heavy equipment. It was not our equipment nor were we the coordinating contractor on site. Mr. [redacted] was coordinating the project. There was no obvious problem until we had a rainstorm and the water backed up. We were called in by Mr., [redacted] to detect the problem. The drainage pipes under the area where the concrete buggy traveled were crushed. We discussed the problem and he agreed it was due to the concrete buggy. He directed us to fix the pipes. He also directed us to add a splitter on 3 of the existing downspouts and to run an extra drainage pipe for each of those downspouts,( a total of two pipes per downspout)- an extra that was not related to the crushed pipes or the original contract. In addition, he directed us to install a trench drain and piping at the end of the existing driveway- an extra also not related to the crushed pipes or our original contract. We also were directed to install another drain and piping at the side of the house by the walkway-an extra not related to the crushed pipes or our original contract.
We complied- work was completed to his satisfaction until the bill for the extra work was received.
Adding splitters to his downspouts and running extra roof drainpipe, installing a trench drain on the existing driveway, installing drains in existing walkways that slope toward the house, and replacing crushed drainage pipe hardly seems like work necessary due to some issue in our contract work. We did not build the roof, the driveway, the walks, the foundation, nor did we crush the pipes. Therefore, we would like Mr. [redacted] to pay for those items which we installed in his property and from which he currently benefits. We have made several attempts to collect payment and have had to resort to hiring our lawyer, yet another cost incurred by us due to Mr. [redacted]. Thank you for your attention toward this matter.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. - please see my answers below under the response from the contractor. My last paragraph states I would be willing to pay for 100ft of the drain pipe (material only), but that is the maximum I would do as the issue was caused by Green Hill landscaping and it is outragous that they would assume that a customer has to pay for repair work that is caused by the contractor.Regards,
[redacted]
My response :
See response under each paragraph:
MESSAGE FROM BUSINESS:
The initial part of this complaint (regarding the Harley rake and rolling the property) was heretofore never reported to Green Hill or contested at any time by Mr. [redacted] and has no bearing on the disputed invoice. It would appear that the Mr. [redacted] is grasping at straws to pad the complaint due to its lack of substantiality (as depicted below). For the record, since addressed, Green Hill discussed with Mr. [redacted] the process of grading the property and sanding the base by hand. Mr. [redacted] approved the process. The roller was never part of the contract nor was Mr. [redacted] billed for it. Sanding is not a onetime application. It should be done yearly as part of lawn maintenance for aeration.
[R.[redacted]]- no need to comment as this is not part of this complaint. But it is part of the work that was performed (or not in that case) – but I did not see the need to file a complaint – was not worth it to me.
The “root cause for the drainage issue” to which Mr. [redacted] attributes Green Hill Landscaping was actually caused by a rather problematic design/ installation of hardscapes and site features into a sloped site. These issues were not created by Green Hill Landscaping. Specifically, Mr. [redacted] hired a pool contractor that installed the swimming pool in the rear yard 4” higher than the building foundation. This resulted in the pool deck sloping toward the house, and also caused the sidewalk from the pool deck to the house to slope down toward the house. These existing conditions warranted remedy outside the scope of our contract.
[R.[redacted]] – Green Hill Landscaping quoted and got the contract to grade the property to properly drain to the back side. The pool was already dug at this point and the elevation etc was known by Green Hill. The pool or anything else does not change this fact. The side where the water issue occurred, and if done properly, would have drained without issues to the back of my property. Green Hill sloped the side towards my house instead of away. Pictures have been submitted.
We contracted with Mr. [redacted] to install lawn, a natural looking rock wall, plant beds with planting, and the labor to bury 50’ of downspout drains. Any additional work was stated in the contract as “any extra will be charged at 45 hr.” (contract can be provided). In March 2013, prior to drainpipe installation, we discussed with Mr. [redacted] possible solutions to address existing drainage. As a result, we were instructed to add a single downspout drainpipe to each downspout as per the contract terms and add an extra drain by the existing walkway. On March 15, we sent a change order to Mr. [redacted] reflecting the directed work of adding an extra drain and piping by the walkway due to hardscape drainage issues as well as the notice of downspout piping exceeding the contract amount of 50 feet as per the contracted Time and Materials price. Green Hill proceeded to install 4” corrugated piping correctly, sloping the pipe properly so as to drain downhill. The buried pipes were day lighted as agreed upon, which means they continue to run underground getting more shallow while still maintaining positive drainage, until they break ground –daylight- to the side yard. This is a common practice.
[R.[redacted]] It is correct that I wanted to run the drain lines away from the house to ensure that I will not have any water issues in the future. The pipes are daylighted, but they start and stay only a few inches under the installed grass. Also pictures have been submitted. So the statement that they “get more shallow while maintaining positive drainage” is not correct – they are just buried deep enough so that the grass covers them.
Another issue Mr. [redacted] misrepresents surrounds the foundation drain installed by the builder. Mr. [redacted], Green Hill, and the builder ([redacted] Builders) had a meeting on the site about the existing foundation drain. Mr. [redacted] wanted to connect to the foundation drain and run an additional pipe to daylight in an effort to make sure no water would sit around the foundation. The builder prohibited anyone from connecting to the foundation drain. Mr. [redacted] directed Green Hill to install a drainpipe up to the foundation drain, marking its location, and he would connect it himself at a later date. The pipe was installed and the end marked. We were directed not to connect it and we did not. All of this was directed and approved by Mr. [redacted].
[R.[redacted]] – I can not comment on this as this was discussed with the builder and landscaper – but the landscaper ran the line and then just buried it without my knowledge. My discussion with Green Hill was that the pipe is connected and ran to daylight. *(why else would I pay to have a pipe ran away from the house?)
Shortly after we installed the drainage piping, the building contractor installed the pool deck. The builder’s concrete buggy ran over the area of installed drain pipes many times to pour the pool patio. It is never good practice to run over underground piping with heavy equipment. It was not our equipment nor were we the coordinating contractor on site. Mr. [redacted] was coordinating the project. There was no obvious problem until we had a rainstorm and the water backed up. We were called in by Mr., [redacted] to detect the problem. The drainage pipes under the area where the concrete buggy traveled were crushed. We discussed the problem and he agreed it was due to the concrete buggy. He directed us to fix the pipes. He also directed us to add a splitter on 3 of the existing downspouts and to run an extra drainage pipe for each of those downspouts,( a total of two pipes per downspout)- an extra that was not related to the crushed pipes or the original contract. In addition, he directed us to install a trench drain and piping at the end of the existing driveway- an extra also not related to the crushed pipes or our original contract. We also were directed to install another drain and piping at the side of the house by the walkway-an extra not related to the crushed pipes or our original contract.
[R.[redacted]] – I never “agreed” that anything was caused by one or the other. I stated that the issue has to be fixed at the time I had water standing in my basement due to the water not draining. Green Hill was at my property to fix the water issue I was not involved in the discussion between the builder and the landscaper. I did NOT coordinate the work – that was the reason I had asked Green Hill Landscape to talk to the builder directly. I asked Green Hill to fix the issue – several different scenarios were discussed – but Green Hill did not mention anything about charging me for fixing the problem that they caused.
We complied- work was completed to his satisfaction until the bill for the extra work was received.
[R.[redacted]] I was taken back when GreenHill all of the sudden sent me an outrageous inflated invoice – I have to state it again – Green Hill Landscaping fixed their mistake. I told him if he thinks that there were issues due to the builder (which I can not say) to take it up with him. But nothing would have happened if they would have sloped it correctly.
Adding splitters to his downspouts and running extra roof drainpipe, installing a trench drain on the existing driveway, installing drains in existing walkways that slope toward the house, and replacing crushed drainage pipe hardly seems like work necessary due to some issue in our contract work. We did not build the roof, the driveway, the walks, the foundation, nor did we crush the pipes. Therefore, we would like Mr. [redacted] to pay for those items which we installed in his property and from which he currently benefits. We have made several attempts to collect payment and have had to resort to hiring our lawyer, yet another cost incurred by us due to Mr. [redacted]. Thank you for your attention toward this matter.
[R.[redacted]] – none of this extra work would have been necessary if they would have just looked at the grading on this side of my house and dug 6 inches deeper (you can actually see the hump that restricts the water flowing freely down the side) instead of just doing the bare minimum and move on to the next job. I am not able to find any cause that would warrant me to have to pay for their repair work. Even though it is not my fault what so ever, I am willing to pay for 100ft of piping that they had to pay for. (BUT the cost should not be inflated)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint - please see my answers below under the response from the contractorMy last paragraph states I would be willing to pay for 100ft of the drain pipe (material only), but that is the maximum I would do as the issue was caused by Green Hill landscaping and it is outragous that they would assume that a customer has to pay for repair work that is caused by the contractor.Regards, [redacted] My response : See response under each paragraph: MESSAGE FROM BUSINESS: The initial part of this complaint (regarding the Harley rake and rolling the property) was heretofore never reported to Green Hill or contested at any time by Mr [redacted] and has no bearing on the disputed invoiceIt would appear that the Mr [redacted] is grasping at straws to pad the complaint due to its lack of substantiality (as depicted below)For the record, since addressed, Green Hill discussed with Mr [redacted] the process of grading the property and sanding the base by handMr [redacted] approved the processThe roller was never part of the contract nor was Mr [redacted] billed for itSanding is not a onetime applicationIt should be done yearly as part of lawn maintenance for aeration[R[redacted] ]- no need to comment as this is not part of this complaintBut it is part of the work that was performed (or not in that case) – but I did not see the need to file a complaint – was not worth it to meThe “root cause for the drainage issue” to which Mr [redacted] attributes Green Hill Landscaping was actually caused by a rather problematic design/ installation of hardscapes and site features into a sloped siteThese issues were not created by Green Hill LandscapingSpecifically, Mr [redacted] hired a pool contractor that installed the swimming pool in the rear yard 4” higher than the building foundationThis resulted in the pool deck sloping toward the house, and also caused the sidewalk from the pool deck to the house to slope down toward the houseThese existing conditions warranted remedy outside the scope of our contract [R[redacted] ] – Green Hill Landscaping quoted and got the contract to grade the property to properly drain to the back sideThe pool was already dug at this point and the elevation etc was known by Green HillThe pool or anything else does not change this factThe side where the water issue occurred, and if done properly, would have drained without issues to the back of my propertyGreen Hill sloped the side towards my house instead of awayPictures have been submitted We contracted with Mr [redacted] to install lawn, a natural looking rock wall, plant beds with planting, and the labor to bury 50’ of downspout drainsAny additional work was stated in the contract as “any extra will be charged at hr.” (contract can be provided)In March 2013, prior to drainpipe installation, we discussed with Mr [redacted] possible solutions to address existing drainageAs a result, we were instructed to add a single downspout drainpipe to each downspout as per the contract terms and add an extra drain by the existing walkwayOn March 15, we sent a change order to Mr [redacted] reflecting the directed work of adding an extra drain and piping by the walkway due to hardscape drainage issues as well as the notice of downspout piping exceeding the contract amount of feet as per the contracted Time and Materials priceGreen Hill proceeded to install 4” corrugated piping correctly, sloping the pipe properly so as to drain downhillThe buried pipes were day lighted as agreed upon, which means they continue to run underground getting more shallow while still maintaining positive drainage, until they break ground –daylight- to the side yardThis is a common practice[R[redacted] ] It is correct that I wanted to run the drain lines away from the house to ensure that I will not have any water issues in the futureThe pipes are daylighted, but they start and stay only a few inches under the installed grassAlso pictures have been submittedSo the statement that they “get more shallow while maintaining positive drainage” is not correct – they are just buried deep enough so that the grass covers them Another issue Mr [redacted] misrepresents surrounds the foundation drain installed by the builderMr [redacted] , Green Hill, and the builder ( [redacted] Builders) had a meeting on the site about the existing foundation drainMr [redacted] wanted to connect to the foundation drain and run an additional pipe to daylight in an effort to make sure no water would sit around the foundationThe builder prohibited anyone from connecting to the foundation drainMr [redacted] directed Green Hill to install a drainpipe up to the foundation drain, marking its location, and he would connect it himself at a later dateThe pipe was installed and the end markedWe were directed not to connect it and we did notAll of this was directed and approved by Mr [redacted] [R[redacted] ] – I can not comment on this as this was discussed with the builder and landscaper – but the landscaper ran the line and then just buried it without my knowledgeMy discussion with Green Hill was that the pipe is connected and ran to daylight*(why else would I pay to have a pipe ran away from the house?) Shortly after we installed the drainage piping, the building contractor installed the pool deckThe builder’s concrete buggy ran over the area of installed drain pipes many times to pour the pool patioIt is never good practice to run over underground piping with heavy equipmentIt was not our equipment nor were we the coordinating contractor on siteMr [redacted] was coordinating the projectThere was no obvious problem until we had a rainstorm and the water backed upWe were called in by Mr., [redacted] to detect the problemThe drainage pipes under the area where the concrete buggy traveled were crushedWe discussed the problem and he agreed it was due to the concrete buggyHe directed us to fix the pipesHe also directed us to add a splitter on of the existing downspouts and to run an extra drainage pipe for each of those downspouts,( a total of two pipes per downspout)- an extra that was not related to the crushed pipes or the original contractIn addition, he directed us to install a trench drain and piping at the end of the existing driveway- an extra also not related to the crushed pipes or our original contractWe also were directed to install another drain and piping at the side of the house by the walkwextra not related to the crushed pipes or our original contract[R[redacted] ] – I never “agreed” that anything was caused by one or the otherI stated that the issue has to be fixed at the time I had water standing in my basement due to the water not drainingGreen Hill was at my property to fix the water issue I was not involved in the discussion between the builder and the landscaperI did NOT coordinate the work – that was the reason I had asked Green Hill Landscape to talk to the builder directlyI asked Green Hill to fix the issue – several different scenarios were discussed – but Green Hill did not mention anything about charging me for fixing the problem that they caused We complied- work was completed to his satisfaction until the bill for the extra work was received [R[redacted] ] I was taken back when GreenHill all of the sudden sent me an outrageous inflated invoice – I have to state it again – Green Hill Landscaping fixed their mistakeI told him if he thinks that there were issues due to the builder (which I can not say) to take it up with himBut nothing would have happened if they would have sloped it correctly Adding splitters to his downspouts and running extra roof drainpipe, installing a trench drain on the existing driveway, installing drains in existing walkways that slope toward the house, and replacing crushed drainage pipe hardly seems like work necessary due to some issue in our contract workWe did not build the roof, the driveway, the walks, the foundation, nor did we crush the pipesTherefore, we would like Mr [redacted] to pay for those items which we installed in his property and from which he currently benefitsWe have made several attempts to collect payment and have had to resort to hiring our lawyer, yet another cost incurred by us due to Mr [redacted] Thank you for your attention toward this matter [R[redacted] ] – none of this extra work would have been necessary if they would have just looked at the grading on this side of my house and dug inches deeper (you can actually see the hump that restricts the water flowing freely down the side) instead of just doing the bare minimum and move on to the next jobI am not able to find any cause that would warrant me to have to pay for their repair workEven though it is not my fault what so ever, I am willing to pay for 100ft of piping that they had to pay for(BUT the cost should not be inflated)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. Green Hill Landscaping makes several wrong statementsThe complete second paragraph is not correctBut it is interesting that GreenHill Landscaping points fingers at everyone else while they did not perform a proper final grade as per the contract which is clearly stated in the document that I sent to the Revdex.com already.At no point did GreenHill Landscaping send a quote to me for their repair work as it was REPAIR WORK and NOT ADDITIONAL WORK.My initial request stands firm that GreenHill Landscaping did not perform the work as per the original contract and therefore I had water damage in my basement - GreenHill Landscaping fixed their improper pipe installation when they came back .Regards,*** ***
The initial part of this complaint (regarding the Harley rake and rolling the property) was heretofore never reported to Green Hill or contested at any time by Mr. [redacted] and has no bearing on the disputed invoice. It would appear that the Mr. [redacted] is grasping at straws to pad the...
complaint due to its lack of substantiality (as depicted below). For the record, since addressed, Green Hill discussed with Mr. [redacted] the process of grading the property and sanding the base by hand. Mr. [redacted] approved the process. The roller was never part of the contract nor was Mr. [redacted] billed for it. Sanding is not a onetime application. It should be done yearly as part of lawn maintenance for aeration.
The “root cause for the drainage issue” to which Mr. [redacted] attributes Green Hill Landscaping was actually caused by a rather problematic design/ installation of hardscapes and site features into a sloped site. These issues were not created by Green Hill Landscaping. Specifically, Mr. [redacted] hired a pool contractor that installed the swimming pool in the rear yard 4” higher than the building foundation. This resulted in the pool deck sloping toward the house, and also caused the sidewalk from the pool deck to the house to slope down toward the house. These existing conditions warranted remedy outside the scope of our contract.
We contracted with Mr. [redacted] to install lawn, a natural looking rock wall, plant beds with planting, and the labor to bury 50’ of downspout drains. Any additional work was stated in the contract as “any extra will be charged at 45 hr.” (contract can be provided). In March 2013, prior to drainpipe installation, we discussed with Mr. [redacted] possible solutions to address existing drainage. As a result, we were instructed to add a single downspout drainpipe to each downspout as per the contract terms and add an extra drain by the existing walkway. On March 15, we sent a change order to Mr. [redacted] reflecting the directed work of adding an extra drain and piping by the walkway due to hardscape drainage issues as well as the notice of downspout piping exceeding the contract amount of 50 feet as per the contracted Time and Materials price. Green Hill proceeded to install 4” corrugated piping correctly, sloping the pipe properly so as to drain downhill. The buried pipes were day lighted as agreed upon, which means they continue to run underground getting more shallow while still maintaining positive drainage, until they break ground –daylight- to the side yard. This is a common practice.
Another issue Mr. [redacted] misrepresents surrounds the foundation drain installed by the builder. Mr. [redacted], Green Hill, and the builder (A[redacted] Builders) had a meeting on the site about the existing foundation drain. Mr. [redacted] wanted to connect to the foundation drain and run an additional pipe to daylight in an effort to make sure no water would sit around the foundation. The builder prohibited anyone from connecting to the foundation drain. Mr. [redacted] directed Green Hill to install a drainpipe up to the foundation drain, marking its location, and he would connect it himself at a later date. The pipe was installed and the end marked. We were directed not to connect it and we did not. All of this was directed and approved by Mr. [redacted].
Shortly after we installed the drainage piping, the building contractor installed the pool deck. The builder’s concrete buggy ran over the area of installed drain pipes many times to pour the pool patio. It is never good practice to run over underground piping with heavy equipment. It was not our equipment nor were we the coordinating contractor on site. Mr. [redacted] was coordinating the project. There was no obvious problem until we had a rainstorm and the water backed up. We were called in by Mr., [redacted] to detect the problem. The drainage pipes under the area where the concrete buggy traveled were crushed. We discussed the problem and he agreed it was due to the concrete buggy. He directed us to fix the pipes. He also directed us to add a splitter on 3 of the existing downspouts and to run an extra drainage pipe for each of those downspouts,( a total of two pipes per downspout)- an extra that was not related to the crushed pipes or the original contract. In addition, he directed us to install a trench drain and piping at the end of the existing driveway- an extra also not related to the crushed pipes or our original contract. We also were directed to install another drain and piping at the side of the house by the walkway-an extra not related to the crushed pipes or our original contract.
We complied- work was completed to his satisfaction until the bill for the extra work was received.
Adding splitters to his downspouts and running extra roof drainpipe, installing a trench drain on the existing driveway, installing drains in existing walkways that slope toward the house, and replacing crushed drainage pipe hardly seems like work necessary due to some issue in our contract work. We did not build the roof, the driveway, the walks, the foundation, nor did we crush the pipes. Therefore, we would like Mr. [redacted] to pay for those items which we installed in his property and from which he currently benefits. We have made several attempts to collect payment and have had to resort to hiring our lawyer, yet another cost incurred by us due to Mr. [redacted]. Thank you for your attention toward this matter.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. - please see my answers below under the response from the contractor. My last paragraph states I would be willing to pay for 100ft of the drain pipe (material only), but that is the maximum I would do as the issue was caused by Green Hill landscaping and it is outragous that they would assume that a customer has to pay for repair work that is caused by the contractor.Regards,
[redacted]
My response :
See response under each paragraph:
MESSAGE FROM BUSINESS:
The initial part of this complaint (regarding the Harley rake and rolling the property) was heretofore never reported to Green Hill or contested at any time by Mr. [redacted] and has no bearing on the disputed invoice. It would appear that the Mr. [redacted] is grasping at straws to pad the complaint due to its lack of substantiality (as depicted below). For the record, since addressed, Green Hill discussed with Mr. [redacted] the process of grading the property and sanding the base by hand. Mr. [redacted] approved the process. The roller was never part of the contract nor was Mr. [redacted] billed for it. Sanding is not a onetime application. It should be done yearly as part of lawn maintenance for aeration.
[R.[redacted]]- no need to comment as this is not part of this complaint. But it is part of the work that was performed (or not in that case) – but I did not see the need to file a complaint – was not worth it to me.
The “root cause for the drainage issue” to which Mr. [redacted] attributes Green Hill Landscaping was actually caused by a rather problematic design/ installation of hardscapes and site features into a sloped site. These issues were not created by Green Hill Landscaping. Specifically, Mr. [redacted] hired a pool contractor that installed the swimming pool in the rear yard 4” higher than the building foundation. This resulted in the pool deck sloping toward the house, and also caused the sidewalk from the pool deck to the house to slope down toward the house. These existing conditions warranted remedy outside the scope of our contract.
[R.[redacted]] – Green Hill Landscaping quoted and got the contract to grade the property to properly drain to the back side. The pool was already dug at this point and the elevation etc was known by Green Hill. The pool or anything else does not change this fact. The side where the water issue occurred, and if done properly, would have drained without issues to the back of my property. Green Hill sloped the side towards my house instead of away. Pictures have been submitted.
We contracted with Mr. [redacted] to install lawn, a natural looking rock wall, plant beds with planting, and the labor to bury 50’ of downspout drains. Any additional work was stated in the contract as “any extra will be charged at 45 hr.” (contract can be provided). In March 2013, prior to drainpipe installation, we discussed with Mr. [redacted] possible solutions to address existing drainage. As a result, we were instructed to add a single downspout drainpipe to each downspout as per the contract terms and add an extra drain by the existing walkway. On March 15, we sent a change order to Mr. [redacted] reflecting the directed work of adding an extra drain and piping by the walkway due to hardscape drainage issues as well as the notice of downspout piping exceeding the contract amount of 50 feet as per the contracted Time and Materials price. Green Hill proceeded to install 4” corrugated piping correctly, sloping the pipe properly so as to drain downhill. The buried pipes were day lighted as agreed upon, which means they continue to run underground getting more shallow while still maintaining positive drainage, until they break ground –daylight- to the side yard. This is a common practice.
[R.[redacted]] It is correct that I wanted to run the drain lines away from the house to ensure that I will not have any water issues in the future. The pipes are daylighted, but they start and stay only a few inches under the installed grass. Also pictures have been submitted. So the statement that they “get more shallow while maintaining positive drainage” is not correct – they are just buried deep enough so that the grass covers them.
Another issue Mr. [redacted] misrepresents surrounds the foundation drain installed by the builder. Mr. [redacted], Green Hill, and the builder ([redacted] Builders) had a meeting on the site about the existing foundation drain. Mr. [redacted] wanted to connect to the foundation drain and run an additional pipe to daylight in an effort to make sure no water would sit around the foundation. The builder prohibited anyone from connecting to the foundation drain. Mr. [redacted] directed Green Hill to install a drainpipe up to the foundation drain, marking its location, and he would connect it himself at a later date. The pipe was installed and the end marked. We were directed not to connect it and we did not. All of this was directed and approved by Mr. [redacted].
[R.[redacted]] – I can not comment on this as this was discussed with the builder and landscaper – but the landscaper ran the line and then just buried it without my knowledge. My discussion with Green Hill was that the pipe is connected and ran to daylight. *(why else would I pay to have a pipe ran away from the house?)
Shortly after we installed the drainage piping, the building contractor installed the pool deck. The builder’s concrete buggy ran over the area of installed drain pipes many times to pour the pool patio. It is never good practice to run over underground piping with heavy equipment. It was not our equipment nor were we the coordinating contractor on site. Mr. [redacted] was coordinating the project. There was no obvious problem until we had a rainstorm and the water backed up. We were called in by Mr., [redacted] to detect the problem. The drainage pipes under the area where the concrete buggy traveled were crushed. We discussed the problem and he agreed it was due to the concrete buggy. He directed us to fix the pipes. He also directed us to add a splitter on 3 of the existing downspouts and to run an extra drainage pipe for each of those downspouts,( a total of two pipes per downspout)- an extra that was not related to the crushed pipes or the original contract. In addition, he directed us to install a trench drain and piping at the end of the existing driveway- an extra also not related to the crushed pipes or our original contract. We also were directed to install another drain and piping at the side of the house by the walkway-an extra not related to the crushed pipes or our original contract.
[R.[redacted]] – I never “agreed” that anything was caused by one or the other. I stated that the issue has to be fixed at the time I had water standing in my basement due to the water not draining. Green Hill was at my property to fix the water issue I was not involved in the discussion between the builder and the landscaper. I did NOT coordinate the work – that was the reason I had asked Green Hill Landscape to talk to the builder directly. I asked Green Hill to fix the issue – several different scenarios were discussed – but Green Hill did not mention anything about charging me for fixing the problem that they caused.
We complied- work was completed to his satisfaction until the bill for the extra work was received.
[R.[redacted]] I was taken back when GreenHill all of the sudden sent me an outrageous inflated invoice – I have to state it again – Green Hill Landscaping fixed their mistake. I told him if he thinks that there were issues due to the builder (which I can not say) to take it up with him. But nothing would have happened if they would have sloped it correctly.
Adding splitters to his downspouts and running extra roof drainpipe, installing a trench drain on the existing driveway, installing drains in existing walkways that slope toward the house, and replacing crushed drainage pipe hardly seems like work necessary due to some issue in our contract work. We did not build the roof, the driveway, the walks, the foundation, nor did we crush the pipes. Therefore, we would like Mr. [redacted] to pay for those items which we installed in his property and from which he currently benefits. We have made several attempts to collect payment and have had to resort to hiring our lawyer, yet another cost incurred by us due to Mr. [redacted]. Thank you for your attention toward this matter.
[R.[redacted]] – none of this extra work would have been necessary if they would have just looked at the grading on this side of my house and dug 6 inches deeper (you can actually see the hump that restricts the water flowing freely down the side) instead of just doing the bare minimum and move on to the next job. I am not able to find any cause that would warrant me to have to pay for their repair work. Even though it is not my fault what so ever, I am willing to pay for 100ft of piping that they had to pay for. (BUT the cost should not be inflated)