The reason there are multiple reportings on the credit report from the collection agency, is because this account has had multiple balances age to collections due to non-payment on different dates, 6/20/16 for $152.36, 9/26/16 for $50, 2/6/17 for $81.89 and $5/15/17 for $131.58. Had all of...
these balances been active on the account at same time, only one balance would have been reported to the collection agency. The Fair Debt Credit Reporting Act does not allow "Delete for Pay".
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:There is nothing in the Fair Credit Reporting Act which compels or requires a collection agency to report a patient's billing account status to the credit reporting agencies. Therefore, ARA acts to judge its patients even after an account is paid by sentencing them to the maximum punitive damage they can legally get away with. ARA reports billed services individually as they age out of their billing system resulting in what appears to be multiple accounts instead of reporting one account and updating the balance periodically as services are rendered at later dates. I am not the only patient that has been treated this way. Therefore, I will make it my mission to notify the community (via social and various reporting media) of this practice and bring together others who have been similarly affected. I want the board of directors made aware of this and to include it in the agenda during their next meeting. I also want the ARA board of directors to respond to the Revdex.com to verify whether or not this has been addressed.
Regards,
Revdex.com:
Thanks a lot for resolving this issue which has been pending since December of 2015. I called their billing department because they had sent me a letter asking me to pay with in 15 days or they would refer...
my case to a collection agency. I asked them about the letter and they told me to ignore it as the issue has been resolved and that they have withdrawn the charges for the test. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The patient did contact our customer service department and spoke with a supervisor on 10/7/2015. At that time the account was resolved and all adjustments had been taken. The patient has been mailed a statement showing the resolution of the account. It appears that there had been...
some systematic errors in posting adjustments on the account that have been fixed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I had to call back more than once though to get this resolved and had to have a second statement showing the cleared amounts, as the first statement mailed did not have the amounts cleared. The matter has been resolved only after much time on my part when this was their error.
Regards,
[redacted]
Austin Radiological Association (ARA) spoke with the patient on 4/11/2016, and corrected the mistake that was made on the account. The account was removed from the collection agency on 4/12/2016. According to the collection agency the removal from the credit bureau was placed, and can...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The account was found to have an error when posting the charges for the services performed on 8/17/2016. The quickpay adjustments were not properly applied by the billing system causing a patient statement to go out in error for the remaining amount. The account has been corrected, and...
the patient does not owe any additional payment for the 8/17/2016 date of service.
Our company contacted the insurance company to ensure that the coordination of benefits had been updated. Once that was verified, we did resubmit the claims to the insurance. The patient has been updated of this information and was satisfied with the outcome.
have reviewed the response made b the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me since they confirmed to me that my insurance covers 100% my bill, and that the statement is no longer my responsibility, and will not be sent to collection as per the company recent letter to me.I am glad that they were able to find out the correct insurance provider and submit the claim to...
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The patient was seen at one of our clinics on 2/22/2015. The insurance card that was presented stated it was through the Multiplan/PHCS Network, which Austin Radiological Association (ARA) is in network with. However, the product that the patient had coverage through, First Care, is...
considered out of network. Unfortunately, we were not aware of this at the time of service, and it is ultimately the patient's responsibility to know what providers are in network with their insurance company. We have offered the patient a 40% discount on the outstanding balance, which is in line with our Self Pay discounts for non covered patients. We would be willing to discuss removing this account and balance from collections with the patient, however, payment is required first.
The reason there are multiple reportings on the credit report from the collection agency, is because this account has had multiple balances age to collections due to non-payment on different dates, 6/20/16 for $152.36, 9/26/16 for $50, 2/6/17 for $81.89 and $5/15/17 for $131.58. Had all of...
these balances been active on the account at same time, only one balance would have been reported to the collection agency. The Fair Debt Credit Reporting Act does not allow "Delete for Pay".
We reviewed the account with our Coding Department and found that the 99199 should not have been billed. It has been removed from the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:There is nothing in the Fair Credit Reporting Act which compels or requires a collection agency to report a patient's billing account status to the credit reporting agencies. Therefore, ARA acts to judge its patients even after an account is paid by sentencing them to the maximum punitive damage they can legally get away with. ARA reports billed services individually as they age out of their billing system resulting in what appears to be multiple accounts instead of reporting one account and updating the balance periodically as services are rendered at later dates. I am not the only patient that has been treated this way. Therefore, I will make it my mission to notify the community (via social and various reporting media) of this practice and bring together others who have been similarly affected. I want the board of directors made aware of this and to include it in the agenda during their next meeting. I also want the ARA board of directors to respond to the Revdex.com to verify whether or not this has been addressed.
Regards,
[redacted]
We contacted the patient and wrote-off the outstanding balance.Thanks.
Revdex.com:
Thanks a lot for resolving this issue which has been pending since December of 2015. I called their billing department because they had sent me a letter asking me to pay with in 15 days or they would refer...
my case to a collection agency. I asked them about the letter and they told me to ignore it as the issue has been resolved and that they have withdrawn the charges for the test. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The patient did contact our customer service department and spoke with a supervisor on 10/7/2015. At that time the account was resolved and all adjustments had been taken. The patient has been mailed a statement showing the resolution of the account. It appears that there had been...
some systematic errors in posting adjustments on the account that have been fixed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I had to call back more than once though to get this resolved and had to have a second statement showing the cleared amounts, as the first statement mailed did not have the amounts cleared. The matter has been resolved only after much time on my part when this was their error.
Regards,
[redacted]
Austin Radiological Association (ARA) spoke with the patient on 4/11/2016, and corrected the mistake that was made on the account. The account was removed from the collection agency on 4/12/2016. According to the collection agency the removal from the credit bureau was placed, and can...
take 60 days to update.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The account was found to have an error when posting the charges for the services performed on 8/17/2016. The quickpay adjustments were not properly applied by the billing system causing a patient statement to go out in error for the remaining amount. The account has been corrected, and...
the patient does not owe any additional payment for the 8/17/2016 date of service.
Our company contacted the insurance company to ensure that the coordination of benefits had been updated. Once that was verified, we did resubmit the claims to the insurance. The patient has been updated of this information and was satisfied with the outcome.
Revdex.com:
I...
have reviewed the response made b the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me since they confirmed to me that my insurance covers 100% my bill, and that the statement is no longer my responsibility, and will not be sent to collection as per the company recent letter to me.I am glad that they were able to find out the correct insurance provider and submit the claim to...
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The patient was seen at one of our clinics on 2/22/2015. The insurance card that was presented stated it was through the Multiplan/PHCS Network, which Austin Radiological Association (ARA) is in network with. However, the product that the patient had coverage through, First Care, is...
considered out of network. Unfortunately, we were not aware of this at the time of service, and it is ultimately the patient's responsibility to know what providers are in network with their insurance company. We have offered the patient a 40% discount on the outstanding balance, which is in line with our Self Pay discounts for non covered patients. We would be willing to discuss removing this account and balance from collections with the patient, however, payment is required first.