Austin Realty Management

Dear Ms [redacted] In response to the letter we received from you regarding the walk out inspection that was completed on; May 31, AsPer your signed lease agreement; Page section ETenant Maintenance, cut and maintain lawn and prune shrubbery...The flower bed at the bottom left side of the home would be yours to maintain Also, leaving a full trash can at the home on your move out would be classed as not cleaning the yard area As per your signed lease agreement, Page8, Paragraph 47, Carpet Cleaning Tenant to have all carpets vacuumed and professionally cleaned by a carpet cleaning company approved by REALTOR/Agent-Landlord Finished floors must be cleaned and waxed Un finished floors must be broom cleaned at time of check outThe carpets had not been cleaned and were very dirty and stained, and had a very strong urine smellAs per the initial walk though, there were small holes and small stains There was no mention of large stains or any smell This also, was not mentioned on your written walk in provided to the office by you The stove top As the picture shows, on lifting the top of the stove we found a large amount of grease and food deposits, which should have been cleaned as part of the routine cleaningAs per your signed lease agreement, Page ATenants Maintenance;Maintain the Premises in a neat, clean, and sanitary condition..The stove was in good clean working condition on your move inIf you had called the office to state that you were have issues with the stove an appliance contractor would have been sent to the home and the stove repaired or replaced It would not be the owners responsibility to replace appliances on the move out of all tenants, this would be an unnecessary cost to the owner The stove was cleaned and is in good clean working condition for the new tenant There were items left in the kitchen cabinet and food particles left on the shelf The items were removed and the cabinets wiped out NO cleaning items should be left in any part of the home as this could be hazardous to a child moving into the home Looking through your walk in report and [redacted] walk in report, it was only mentioned the hood vent was crooked, but there was no mention of the light not working nor was this reported by you The window ledges and sills had bugs, spider webs and dirt on themThere was no mention of dirty on yours nor [redacted] initial walk in inspection We have investigated your allegations that “ your very own Trey” agreed to release you from the lease due to electrical issues The only electrical issue we can fine is the issue with the garage under your apartment being used by the neighbors and you being charged for the electric This was resolved with a reduction in your rent agreed by the owner and yourself The light fixture in the living room had a missing globe, this was not noted on the walk in paper work you supplied or the original walk in from [redacted] Management, the management company you initially rented fromThe only issue with the light fixture was a new pull chain to be installedThe wall lights were noted as not working when you moved in, this is correct You were charged for non working light bulbs in the bedroom The light fixtures had spider webs, dust on the exterior and bugs on the interior The track of the shower door was old and hard to open and close, this was also noted by yours and [redacted] ’s walk in paper work You have been charged for the cleaning of the track the track was very dirty As stated on question There was a very strong urine odor, it was assumed pet odor as it had been reported you did have a pet staying at the home Regardless of how the urine got into the carpet, it was extremely strong and witnessed by other contractors and did not exist when you moved in We did mail color pictures of the issues along with a written report on June 3, and would be only too happy to use the pictures you have as a comparison if you would like to supply the office with a copy We have enclosed, in the hard copy of this letter, a copy of the [redacted] walk through for your records Regards [redacted] ***, Realtor®Property ManagerAustin Realty Management & Investments, IncRock Pointe LaneWarrenton, VA 20186P: [redacted] *** | F: (540) 347-

Revdex.com spoke with [redacted] from the company and when the insistence occurred, the police were notified and during the investigation the police were more present in the community [redacted] stated that the community is small and is not gated and the police established a neighborhood watchThe company also sends out an inspecting company to spray for bugsThe bugs that the consumer had the company spray for is not something they can spray for ahead of time but [redacted] stated that they did send out the inspector to spray for the consumer

[redacted] called from the business stated that they can not respond to Revdex.com in regards to the complaint but they will reach out and talk to Ms [redacted] directly

We received a call over the weekend about the tenant not having heat We had the repair person out to the home on Saturday and they got the system running It failed again and they had to order parts The part came in on Tuesday and that's when they fixed it That was four days from complaint to resolution with the problem being corrected in one business day due to parts needed The complaint states that we didn't address their problem with roaches and that we did address it but didn't notify them I am not sure how to address that

The tenant has been in the property for years and not had an issue with the water They requested that the water be tested and we advised them that they could have the test performed and we would reimburse them for the cost if there was an issue with the water The owner signed up for us to manage the property because of all the problems that they were having with the tenants not paying on time We recently went to court on an Eviction case and the judge ruled in our favor, granting us the eviction order against the Mr& Mrs [redacted] If there was an issue with our billing, the judge would not have done thisSincerely, Trey A***, CMCA®,AMS®Associate Broker/Certified Principal [redacted] *** [redacted] Lane [redacted] , VA ***P: [redacted] | F: [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will agree to the carpet cleaning charges although I NEVER had a pet in the home and don't know why you would state I ever said I didI do also have the move in inspection where I notated that the carpet had several severe stainsThe charges that I am arguing and will take to court are the cleaning and the paintingFirst- nothing about paint was mentioned on the letter you sent me right after my move out inspection was conducted$to clean the stove? That is absurd!! It could be replaced for like $300-As far as the trash can, that is on *** ***, not meI called them to have it picked up the 30thI was a good tenant for many years and feel as if you are just nickle and dimeing me at this pointAs mentioned, if it comes to it, I will ask for reimbursement for the $a month I was entitled to until you agreed to lower the rent.
Regards,
*** ***

To Whom it may Concern, I have received a copy of the complaint and its final outcome. I am concerned with slander and negligence on the part of Austin RealtyIn the fact I/we have had problems with the water before Austin Reality took over charging outrageous fees. If they, Austin Realty, had reviewed the information concerning the preoccupation walk thru provided to Sue P***, first property manager, they may have inspected the home to be sure it was up to local building codesWhen the water was tested by water testing people arranged by Sue P*** it was advised for us not to drink the water and that something other than chlorine treatment would need to be done The slander I am referencing to is the fact that the judge did not rule in favor of the eviction notice because we had proof of paying the rent and making payments towards the outlandish late fees. Reading the response you received from Austin Reality, is the first time anyone has mentioned about being reimbursed for water testing. If this is a binding agreement I will pay to have the water tested if I am reimbursed although my means are much simpler than Austin Reality, although this test will probably yield the same as the first one Best Regards,*** * *** ***

Dear Revdex.com,
Thank you for contacting ARMI and giving us an opportunity
to respond to this complaintThe matter here is very simpleThe tenant
removed the washer and dryer that were installed in the home when they leased
the propertyThey then
installed their own washer and dryerWhen we did the
inspection, we reminded them to reinstall the original washer and dryer
As the tenant stated in her complaint, a new tenant moved in
within a few days and the very first load of cloths they attempted to run
resulted in a small floodWe sent a repair person out to the property to check
it out and they determined that the washer and the dryer had been bee
reinstalled correctlyTherefore we did charge the *** *** for the cost of the
repaid and deducted it from her security deposit
Thank you again for this opportunity to respond
Sincerely,
*** ***

Dear Ms. [redacted]            In response to the letter we received from you regarding the walk out inspection that was completed on; May 31, 2015.             1.  As. Per your...

signed lease agreement; Page 4 section E. Tenant Maintenance, cut and maintain lawn and prune shrubbery...The flower bed at the bottom left side of the home would be yours to maintain.  Also, leaving a full trash can at the home on your move out would be classed as not cleaning the yard area.            2.  As per your signed lease agreement, Page8, Paragraph 47, Carpet Cleaning.                         Tenant to have all carpets vacuumed and professionally cleaned by a carpet cleaning company approved by REALTOR/Agent-Landlord.  Finished floors must be cleaned and waxed.  Un finished floors must be broom cleaned at time of check out. The carpets had not been cleaned and were very dirty and stained, and had a very strong urine smell. As per the initial walk though, there were 2 small holes and 2 small stains.  There was no mention of large stains or any smell.  This also, was not mentioned on your written walk in provided to the office by you.            3.  The stove top.  As the picture shows, on lifting the top of the stove we found a large amount of grease and food deposits, which should have been cleaned as part of the routine cleaning. As per your signed lease agreement, Page 4. A. Tenants Maintenance;Maintain the Premises in a neat, clean, and sanitary condition..The stove was in good clean working condition on your move in. If you had called the office to state that you were have issues with the stove an appliance contractor would have been sent to the home and the stove repaired or replaced.  It would not be the owners responsibility to replace appliances on the move out of all tenants, this would be an unnecessary cost to the owner.  The stove was cleaned and is in good clean working condition for the new tenant.            4. There were items left in the kitchen cabinet and food particles left on the shelf.  The items were removed and the cabinets wiped out.  NO cleaning items should be left in any part of the home as this could be hazardous to a child moving into the home.            5.  Looking through your walk in report and [redacted] walk in report, it was only mentioned the hood vent was crooked, but there was no mention of the light not working nor was this reported by you.            6. The window ledges and sills had bugs, spider webs and dirt on them. There was no mention of dirty on yours nor [redacted] initial walk in inspection.  We have investigated  your allegations that “ your very own Trey” agreed to release you from the lease due to electrical issues.  The only electrical issue we can fine is the issue with the garage under your apartment being used by the neighbors and you being charged for the electric.  This was resolved with a reduction in your rent agreed by the owner and yourself.            7.  The light fixture in the living room had a missing globe, this was not noted on the walk in paper work you supplied or the original walk in from [redacted] Management, the management company you initially rented from. The only issue with the light fixture was a new pull chain to be installed. The wall lights were noted as not working when you moved in, this is correct.  You were charged for non working light bulbs in the bedroom.            8. The light fixtures had spider webs, dust on the exterior and bugs on the interior.            9.  The track of the shower door was old and hard to open and close, this was also noted by yours and [redacted]’s walk in paper work.  You have been charged for the cleaning of the track the track was very dirty.                       10. As stated on question 1.  There was a very strong urine odor, it was assumed pet odor as it had been reported you did have a pet staying at the home.  Regardless of how the urine got into the carpet, it was extremely strong and witnessed by other contractors and did not exist when you moved in.              We did mail color pictures of the issues along with a written report on June 3, 2015 and would be only too happy to use the pictures you have as a comparison if you would like to supply the office with a copy.  We have enclosed, in the hard copy of this letter, a copy of the [redacted] walk through for your records.  Regards [redacted], Realtor®Property ManagerAustin Realty Management & Investments, Inc.10 Rock Pointe LaneWarrenton, VA 20186P: [redacted] | F: (540) 347-1900

[redacted] called from the business stated that they can not respond to Revdex.com in regards to the complaint but they will reach out and talk to Ms. [redacted] directly.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will agree to the carpet cleaning charges although I NEVER had a pet in the home and don't know why you would state I ever said I did. I do also have the move in inspection where I notated that the carpet had several severe stains. The charges that I am arguing and will take to court are the cleaning and the painting. First- nothing about paint was mentioned on the letter you sent me right after my move out inspection was conducted. $200.00 to clean the stove? That is absurd!! It could be replaced for like $300-400. As far as the trash can, that is on [redacted], not me. I called them to have it picked up the 30th. I was a good tenant for many years and feel as if you are just nickle and dimeing me at this point. As mentioned, if it comes to it, I will ask for reimbursement for the $50.00 a month I was entitled to until you agreed to lower the rent. 
Regards,
[redacted]

The tenant has been in the property for years and not had an issue with the water.  They requested that the water be tested and we advised them that they could have the test performed and we would reimburse them for the cost if there was an issue with the water.   The owner signed up...

for us to manage the property because of all the problems that they were having with the tenants not paying on time.  We recently went to court on an Eviction case and the judge ruled in our favor, granting us the eviction order against the Mr. & Mrs. [redacted].  If there was an issue with our billing, the judge would not have done this. Sincerely, Trey A[redacted], CMCA®,AMS®Associate Broker/Certified Principal[redacted] Lane[redacted], VA [redacted]P: [redacted]| F: [redacted]

We received a call over the weekend about the tenant not having heat.  We had the repair person out to the home on Saturday and they got the system running.  It failed again and they had to order parts.  The part came in on Tuesday and that's when they fixed it.  That was four...

days from complaint to resolution with the problem being corrected in one business day due to parts needed.  The complaint states that we didn't address their problem with roaches and that we did address it but didn't notify them.  I am not sure how to address that.

Revdex.com spoke with [redacted] from the company and when the insistence occurred, the police were notified and during the investigation the police were more present in the community. [redacted] stated that the community is small and is not gated and the police established a neighborhood watch. The company also sends...

out an inspecting company to spray for bugs. The bugs that the consumer had the company spray for is not something they can spray for ahead of time but [redacted] stated that they did send out the inspector to spray for the consumer.

Dear Ms. [redacted]
sans-serif;">            In response to the letter we received from you regarding the walk out inspection that was completed on; May 31, 2015.
 
            1.  As. Per your signed lease agreement; Page 4 section E. Tenant Maintenance, cut and maintain lawn and prune shrubbery...The flower bed at the bottom left side of the home would be yours to maintain.  Also, leaving a full trash can at the home on your move out would be classed as not cleaning the yard area.
            2.  As per your signed lease agreement, Page8, Paragraph 47, Carpet Cleaning. 
                        Tenant to have all carpets vacuumed and professionally cleaned by a carpet cleaning company approved by REALTOR/Agent-Landlord.  Finished floors must be cleaned and waxed.  Un finished floors must be broom cleaned at time of check out. The carpets had not been cleaned and were very dirty and stained, and had a very strong urine smell. As per the initial walk though, there were 2 small holes and 2 small stains.  There was no mention of large stains or any smell.  This also, was not mentioned on your written walk in provided to the office by you.
            3.  The stove top.  As the picture shows, on lifting the top of the stove we found a large amount of grease and food deposits, which should have been cleaned as part of the routine cleaning. As per your signed lease agreement, Page 4. A. Tenants Maintenance;Maintain the Premises in a neat, clean, and sanitary condition..The stove was in good clean working condition on your move in. If you had called the office to state that you were have issues with the stove an appliance contractor would have been sent to the home and the stove repaired or replaced.  It would not be the owners responsibility to replace appliances on the move out of all tenants, this would be an unnecessary cost to the owner.  The stove was cleaned and is in good clean working condition for the new tenant.
            4. There were items left in the kitchen cabinet and food particles left on the shelf.  The items were removed and the cabinets wiped out.  NO cleaning items should be left in any part of the home as this could be hazardous to a child moving into the home.
            5.  Looking through your walk in report and [redacted] walk in report, it was only mentioned the hood vent was crooked, but there was no mention of the light not working nor was this reported by you.
            6. The window ledges and sills had bugs, spider webs and dirt on them. There was no mention of dirty on yours nor [redacted] initial walk in inspection.  We have investigated  your allegations that “ your very own Trey” agreed to release you from the lease due to electrical issues.  The only electrical issue we can fine is the issue with the garage under your apartment being used by the neighbors and you being charged for the electric.  This was resolved with a reduction in your rent agreed by the owner and yourself.
            7.  The light fixture in the living room had a missing globe, this was not noted on the walk in paper work you supplied or the original walk in from [redacted] Management, the management company you initially rented from. The only issue with the light fixture was a new pull chain to be installed. The wall lights were noted as not working when you moved in, this is correct.  You were charged for non working light bulbs in the bedroom.
            8. The light fixtures had spider webs, dust on the exterior and bugs on the interior.
            9.  The track of the shower door was old and hard to open and close, this was also noted by yours and [redacted]’s walk in paper work.  You have been charged for the cleaning of the track the track was very dirty.
           
            10. As stated on question 1.  There was a very strong urine odor, it was assumed pet odor as it had been reported you did have a pet staying at the home.  Regardless of how the urine got into the carpet, it was extremely strong and witnessed by other contractors and did not exist when you moved in.
 
 
            We did mail color pictures of the issues along with a written report on June 3, 2015 and would be only too happy to use the pictures you have as a comparison if you would like to supply the office with a copy.  We have enclosed, in the hard copy of this letter, a copy of the [redacted] walk through for your records.
 
 
Regards
 
[redacted], Realtor®
Property Manager
Austin Realty Management & Investments, Inc.
10 Rock Pointe Lane
Warrenton, VA 20186
P: [redacted] | F: (540) 347-1900

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Virginia Statute 55-248.15:1 paragraph C. regarding this matter states that renter and tenant before keys are given decide mutually what needs to be fixed in the property prior and in writing before keys are turned over. We didn't agree to repairs
Of a washing machine accident and dry wall damage of another tenant. ARMI when taking our keys assumes
Responsibility for the house. Therefore nothing but a full refund of our money will
Suffice. Our next step is writing a letter with the details of the statute mentioned here to the board of realtors and licensure.
Regards,
[redacted]

Review: This management company could care less about the safety and well being of its residents. My home was riddled with gun fire ravaged over the front of my home back in September 2008...my sons's third day of kindergarten. Some stupid kid shot the wrong house in retaliation for a previous fight with next store neighbor. By the grace of GOD, no one in my home was hurt. By the way, one of the bullets shot into my home lodged itself into the ceiling one foot outside of my son's bedroom. This incident is still considered a cold case within the Warrenton police department even though they 'know' who committed the crime. PLEASE FEEL FREE TO CONFIRM MY STATEMENT if you feel necessary. I am not lying. And guess what!? ARMI wanted NOTHING to do with the incident. I asked them to hold a meeting, set up warning notices, etc, but got NO RESPONSE! While I know this was years ago, they continue to ignore anything that occurs within the neighborhood. I have been asking for years that they spray for the common tree bug/worm infestation that we have. Results? None. Am at a loss with this crew. Does [redacted] really enjoy milking the middle-class that much?Desired Settlement: TBD if anyone will listen.

Business

Response:

Revdex.com spoke with [redacted] from the company and when the insistence occurred, the police were notified and during the investigation the police were more present in the community. [redacted] stated that the community is small and is not gated and the police established a neighborhood watch. The company also sends out an inspecting company to spray for bugs. The bugs that the consumer had the company spray for is not something they can spray for ahead of time but [redacted] stated that they did send out the inspector to spray for the consumer.

Review: Austin Realty gave did a walk through on their property with us and found no deficiencies and gave us a letter stating so. They said in the letter that we took good care of the property. There was no dry wall damage at the walk through. After the property was given to another tenant, the washing machine that when she used it leaked and caused drywall damage. ARMI in an unauthorized move, took our money to pay their handyman to fix another tenants issue. They did not notify us of it until a month later when we received 1047.00 less in our deposit stating we paid for another tenants accident. They claim we didn't hook up the washer well. However, if they signed off, they assume all responsibility. They did not test appliances, therefore, they are illegally taking our money.Desired Settlement: We want our money back preferably with an apology but we will take the money without the apology.

Business

Response:

Dear Revdex.com,

Thank you for contacting ARMI and giving us an opportunity

to respond to this complaint. The matter here is very simple. The tenant

removed the washer and dryer that were installed in the home when they leased

the property. They then installed their own washer and dryer. When we did the

inspection, we reminded them to reinstall the original washer and dryer.

As the tenant stated in her complaint, a new tenant moved in

within a few days and the very first load of cloths they attempted to run

resulted in a small flood. We sent a repair person out to the property to check

it out and they determined that the washer and the dryer had been bee

reinstalled correctly. Therefore we did charge the [redacted] for the cost of the

repaid and deducted it from her security deposit.

Thank you again for this opportunity to respond.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Virginia Statute 55-248.15:1 paragraph C. regarding this matter states that renter and tenant before keys are given decide mutually what needs to be fixed in the property prior and in writing before keys are turned over. We didn't agree to repairs

Of a washing machine accident and dry wall damage of another tenant. ARMI when taking our keys assumes

Review: In February 2013 I rented an apartment property from [redacted]. At move in, I have documented via move in inspection and pictures that the unit was in terrible condition. The carpets were stains, the place was a mess, numerous broken and none functioning light bulbs and fixtures. Because I was a single mom, I moved in anyway assured by [redacted] that I would not be responsible at the end for anything I had documented at move in. Half way thru my lease, ARMI took over the management of my apartment. At this point, I brought some electric issues to them I was having that Hendley hadn't fixed. I was paying for the electric to the garage below me that I did not have access to. ARMI agreed to lower my rent 50 dollars a month to cover the difference as they did not want to pay to have a new meter installed. However, they did not backdate the charges, over $700 that I had already spent for all the months that I had paid for electric that wasn't mine while trying to fix the situation. Fast forward 2.5 years later, after never once paying my rent late, I move out. They send back $40.12 of my $650 deposit. They charged me for cleaning, carpet cleaning, painting, and light fixtures. The apartment was cleaner than when I moved in, from top to bottom and I have pictures to prove it. The painting that they charged me for, I specifically called and spoke to some rude lady in the office. When I first moved in, the original company told me their might be lead based paint. Since the only room that had paint was the bathroom, I painted it. They informed me they would repaint after me anyway. But since a New company took over, I called and asked ARMI if they wanted me to leave it or return it to Its original color. I painted it back to white. The first letter they sent me didn't even have painting listed on there. It wasn't even until I got my refund check that it was listed. As a property manager, I know that after 2.5 years, paint is considered normal wear and tear.Desired Settlement: I do not even care about the over $700 in back electric they owe me. I just want refunded for the paint, cleaning, and carpet cleaning as I know the carpet was past it's life span of 60 months per the VA Landlord Tenant Act and it was notated on my inspection that it was in terrible condition.

Business

Response:

Dear Ms. [redacted] In response to the letter we received from you regarding the walk out inspection that was completed on; May 31, 2015. 1. As. Per your signed lease agreement; Page 4 section E. Tenant Maintenance, cut and maintain lawn and prune shrubbery...The flower bed at the bottom left side of the home would be yours to maintain. Also, leaving a full trash can at the home on your move out would be classed as not cleaning the yard area. 2. As per your signed lease agreement, Page8, Paragraph 47, Carpet Cleaning. Tenant to have all carpets vacuumed and professionally cleaned by a carpet cleaning company approved by REALTOR/Agent-Landlord. Finished floors must be cleaned and waxed. Un finished floors must be broom cleaned at time of check out. The carpets had not been cleaned and were very dirty and stained, and had a very strong urine smell. As per the initial walk though, there were 2 small holes and 2 small stains. There was no mention of large stains or any smell. This also, was not mentioned on your written walk in provided to the office by you. 3. The stove top. As the picture shows, on lifting the top of the stove we found a large amount of grease and food deposits, which should have been cleaned as part of the routine cleaning. As per your signed lease agreement, Page 4. A. Tenants Maintenance;Maintain the Premises in a neat, clean, and sanitary condition..The stove was in good clean working condition on your move in. If you had called the office to state that you were have issues with the stove an appliance contractor would have been sent to the home and the stove repaired or replaced. It would not be the owners responsibility to replace appliances on the move out of all tenants, this would be an unnecessary cost to the owner. The stove was cleaned and is in good clean working condition for the new tenant. 4. There were items left in the kitchen cabinet and food particles left on the shelf. The items were removed and the cabinets wiped out. NO cleaning items should be left in any part of the home as this could be hazardous to a child moving into the home. 5. Looking through your walk in report and [redacted] walk in report, it was only mentioned the hood vent was crooked, but there was no mention of the light not working nor was this reported by you. 6. The window ledges and sills had bugs, spider webs and dirt on them. There was no mention of dirty on yours nor [redacted] initial walk in inspection. We have investigated your allegations that “ your very own Trey” agreed to release you from the lease due to electrical issues. The only electrical issue we can fine is the issue with the garage under your apartment being used by the neighbors and you being charged for the electric. This was resolved with a reduction in your rent agreed by the owner and yourself. 7. The light fixture in the living room had a missing globe, this was not noted on the walk in paper work you supplied or the original walk in from [redacted] Management, the management company you initially rented from. The only issue with the light fixture was a new pull chain to be installed. The wall lights were noted as not working when you moved in, this is correct. You were charged for non working light bulbs in the bedroom. 8. The light fixtures had spider webs, dust on the exterior and bugs on the interior. 9. The track of the shower door was old and hard to open and close, this was also noted by yours and [redacted]’s walk in paper work. You have been charged for the cleaning of the track the track was very dirty. 10. As stated on question 1. There was a very strong urine odor, it was assumed pet odor as it had been reported you did have a pet staying at the home. Regardless of how the urine got into the carpet, it was extremely strong and witnessed by other contractors and did not exist when you moved in. We did mail color pictures of the issues along with a written report on June 3, 2015 and would be only too happy to use the pictures you have as a comparison if you would like to supply the office with a copy. We have enclosed, in the hard copy of this letter, a copy of the [redacted] walk through for your records. Regards [redacted], Realtor®Property ManagerAustin Realty Management & Investments, Inc.10 Rock Pointe LaneWarrenton, VA 20186P: [redacted] | F: (540) 347-1900

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will agree to the carpet cleaning charges although I NEVER had a pet in the home and don't know why you would state I ever said I did. I do also have the move in inspection where I notated that the carpet had several severe stains. The charges that I am arguing and will take to court are the cleaning and the painting. First- nothing about paint was mentioned on the letter you sent me right after my move out inspection was conducted. $200.00 to clean the stove? That is absurd!! It could be replaced for like $300-400. As far as the trash can, that is on [redacted], not me. I called them to have it picked up the 30th. I was a good tenant for many years and feel as if you are just nickle and dimeing me at this point. As mentioned, if it comes to it, I will ask for reimbursement for the $50.00 a month I was entitled to until you agreed to lower the rent.

Regards,