Austin Rent A Home Reviews (7)
Complaint: [redacted] I am rejecting this response because:Yet again, [redacted] has neglected to address our issues in a legitimate waySimply copying and pasting his previous inappropriate and unethical assessment of the situation is unacceptableHis repeated insistence that we have "our side of the story" is infuriatingThe series of events are undeniable, and they can all be proven via email correspondence.I have attached a Word document that begins with an email sent from the homeowner to [redacted] after the homeowner did a walk-through of the property on April 18th, In that email, the homeowner acknowledges all of our complaints and directs [redacted] to correct the problems, but [redacted] failed to do soA comprehensive list of issues that had not yet been addressed was sent to [redacted] Rent A Home, as requested, and that email has been included in the attached documentI also included three sections with email correspondence addressing the specific safety issues related to light fixtures and the stove, as well as sanitation issues regarding the condition of the yard and the HVAC systemAll emails can be forwarded in their original form to verify their authenticity [redacted] 's mis-management of the property violated city and state rental law on a number of occasionsAs such, we should have been entitled to terminate our lease with no financial penalty to usBecause [redacted] felt it necessary to copy and paste the details of how he handled our security deposit, you can clearly see that he charged us for the very issues we began complaining about the day after we moved in (the same issues the homeowner addressed and directed [redacted] to correct) [redacted] 's behavior is unconscionable, unethical, dishonest, and illegal Regards, Kimberly ***
I have attached the bulk of my response to this email.Upon reviewing the the closing statement, I think it should be clarified that these tenants broke their lease They claim that they broke the lease because the house was a hazard If the house were truly a hazard, it would make sense for the tenants to move to another home in the [redacted] area Because the tenants moved out of State it is my belief that the tenants had other reasons for moving and thus the broken lease fees were assessed.Also, the tenants had pets Per the lease, the tenants had to clean the property and have the carpets professionally cleaned with a pet treatment The tenants didn't clean and their deposit was charged appropriately
I am rejecting this response because:
On 3/09/2015, I sent Revdex.com a detailed explanation about why I did not accept the response from Austin Rent a Home*** ***'s responses were inaccurate and unacceptable, and it should be noted that they are not in accordance with the email evidence I providedI was permitted to walk thru the property WHILE the previous tenants were still living thereI was promised the home would be cleaned thoroughly and any damaged would be repairedWe did NOT NEED to occupy the house before Austin Rent a Home had ample time for cleaning and repairs; in fact, our modate was delayed by Austin Rent a Home under the guise of additional cleaningCertain issues were addressed with *** before we occupied the home, specifically the lack of cleanliness both inside and outside, so there was time for those issues to be corrected, but they were not *** *** clearly did not do a walk thru of the property before we moved inThe electrical issues were safety issues which, again, cannot be justified by the "as is" clauseThe house was NOT properly cleaned, as there was filth everywhere, including blood on the floor and wall of the bathroomIt doesn't matter to us in the slightest how professional he believes the cleaning company wasHe was not professional enough to assess their work firsthand before the home was rented, nor was he professional enough to assess their poor work by doing a walk thru of the property when our complaints were made, starting the day after we moved After months of paying for a property that was not in an appropriate condition, we had had enoughWe asked to be let out of our lease early, and this is when *** finally came to the property to assess our concernsHe acknowledged there were areas of the home we had purposefully not been using because they had not been cleaned (kitchen and bathroom cabinets, a downstairs bathroom)He acknowledged that the carpets were in such terrible condition as a result of their inadequate cleaning before move inAgain, it doesn't matter to us in the slightest how professional he believes the carpet cleaning company was, the carpets were filthy and soaking wet when we moved in, which can be confirmed by our moving company***'s exact words during his walk thru were, "Now that I see it, I'm on your side." He told us the carpets would need to be replaced, so cleaning them would be a waste for both us and himWe anticipate the owner of the home would not provide the funds to replace the carpets, so *** charged us for cleaning, despite having told us not to clean because he felt they needed to be replacedThis is unconscionable behavior on ***'s partWe should not be forced to pay for his incompetence and lies A house being old is not an excuse for electrical issues which *** should have known about if he had properly assessed the home before renting it to usYes, the safety issues were corrected (both the electrical issues and the stove), but these very finally handled months after we moved in and registered our first complaintsYes the issues with the HVAC were finally corrected, but again, that was months after we moved in and registered our first complaintsNo, the issues with the garbage in the yard were never corrected by Austin Rent a Home, but were instead taken care of by our neighbor who we paid to help us with the yard during our stayNo, the sanitary issues in the house that resulted from an improper cleaning before we moved in were never addressedTo charge us for maid service and yard service is unconscionable, especially when the house was clean when we left and the yard had already been taken care of by our neighbor. *** *** has time and time again proven himself to be unethical and dishonestThe age of the home, his personal lack of expertise and subsequent reliance on workmen and their assessment of issues, and the "as is" clause, have constantly been used as excuses for his incompetence with regard to providing us an appropriate rental homeWe were always available to contractors and, in fact, we took days off to have the issues handled, only to have the contractors not show up or call us to reschedule, so the excuse that the delay in repairs was somehow our fault is a blatant lie, and there are numerous emails to prove this*** did not conduct a firsthand assessment of our complaints until months into our stay, making it easy for him to blame the remaining filth and the condition of the carpets on us, despite the owner of the home confirming our issues during his month walk thruAnd again, *** told us in no uncertain terms, during his walk thru after months, that he saw what we were complaining about, and we should not be held responsible. I really wish this unethical, dishonest "businessman" would not be allowed to continue getting away with this kind of behaviorWe are one of MANY previous tenants who have had their security deposits chopped to pieces based on fraudulent charges, and it is unacceptableEvery one of his justifications for his actions has been a lieThe emails I attached to my 3/09/response prove that, and there are hundreds more of those that deal with additional complaints I would appreciate you reopening this complaint and insisting that *** acknowledge the exorbitant amounts of time it took to rectify safety issues, and the complete lack of correction with regard to sanitary issuesHis explanations do not match the email correspondence between us, him, his assistant ***, and the ownerHow is it that my complaints and explanations come complete with proof, but his directly contradict that irrefutable proof? The monetary concessions do not make up for the fraudulent charges that significantly reduced our security deposit By the way, *** finds it "very difficult" to work with me because I refuse to let him get away with lies and incompetenceHe has bullied other tenants to the point where they just don't have the energy to continue complainingI assure you, that won't be the case with me, and I'm under the distinct impression he knows that. Thank you, *** ***
I the time and effort to respond to Ms*** complaints earlier and decided to display much of what I sent to their family lawyer and the former tenants:The security deposit we received is $and the pet deposit we received is $800.Deductions Descriptions:- Haul Fee $50 There were a
number of items left in the property after the tenants surrendered the house These items included a lounge chair, filing cabinet, bicycle, boxes and a vacuum cleaner Our handyman removed these items and donated or disposed of them This deduction is supported by the lease.- Lawn Service $60The lawn was not serviced upon the tenants move out and to my knowledge had not been service within weeks or more of the tenants vacating the property This deduction is supported by the lease The property had it's lawn serviced before and shortly after these tenants moved in.- Utility Reconnection Fee $200If the property needs servicing that requires the use of utilities, due to the tenants not having the property cleaned or some other issue, the lease charges a flat $fee This fee is implemented in our leases to cover the expenses for having the utilities re-connected, the labor required to do this (sometimes meeting techs at the property) and the fact that utility bills do not arrive within days of a tenants move out which would be too late for our required deadline to account for the deposit We find that utilities and their hook up expenses alone typically almost use up the $fee even if the utilities were on for only a handful of days.- Maid Service $184.03The tenants made no effort to clean the property after their move out of which I have video footage of They do live relatively clean, but we hired the same company to provide maid service as before they moved in This provided similar expense and quality of work I would say that without the cleaning that was done, the tenants left the property in worse condition than they received it in This deduction is supported by the lease.- Carpet Cleaning $135.26The tenants did not have the carpets professionally cleaned as was done before the tenants took possession This fee is supported by the lease.- Re-Letting Fee $1116.00This is 80% of one month's rent and it is the fee charged by the lease to cover the expense paying a Realtor who represents the tenants and the cost of advertising the property for lease The tenants wished to break their lease and they wished to do this without effecting their credit and rental history This is the fee charged to attain this Management did not release the tenants from their lease and management and the landlord will not cover the expense of paying the Keller-Williams Realtor who represented the tenants who now rent the property with no complaints thus far.In an attempt at Good Will, management did provide a concession on the re-letting fee of $with the acceptance of our initial settlement This good will, will be removed in the event of a court hearing.- December Rent $810.00According to the lease, the tenants who break the agreement are responsible for the rent until a new tenant can be found to replace their rent liability The $in December rent covers the vacancy of the property until the new tenants could take over rent responsibility.- Good Will Credit of $350The tenants had a delay in getting their dishwasher repaired on a timely basis due to parts that were ordered and mis-communication between the contractor and the tenants Management offers this $cost of replacement credit to the tenants for their troubles According to the contractor, the tenants were difficult to get a hold of and he did delay longer than usual after the parts were received so management offered this credit which would have covered the expense of buying a new dishwasher Currently, the parts ordered and maintenance done solved the issues and management believes that better communication between the tenants and the contractor would have led to faster repairs Our procedures for repairs are attached and all contractors will be available for notarized statement or in person at any court hearing.Note From the ManagerThe way that the tenants ended their lease and the fact that they moved out of town leads me to believe, that their job changes or personal reasons were the main reason for their need to break their lease early The house was not uninhabitable as required by the lease to break a lease without penalty I do not deny that the tenants brought up some deficiencies in the house during their time in the property, but every effort was made within reason to make repairs that were acceptable to management, the landlord, the lease and the property code Note that any complaints the tenants have equally have a third party contractor to explain or support another side of the story.If the house being uninhabitable was the reason used by the tenants to break their lease, they would have simply moved to a property in *** and not change occupations and residence to another State I believe a Justice of the Peace would agree with my belief and my deductions thus far.If you do wish to have a hearing to dispute our deductions, good will credits will be removed and an additional fee for painting the master bedroom without authorization and paint approval will be charged We would not have authorized the painting of the master bedroom in light blue.I will listen to your positions and am open to mediation before a court hearing is set.Management Response To *** Table:- According to the tenants and the funds received, the balance of the total deposits received are agreeable to management and were divided 60% for *** and 40% for *** Any agreements or disagreements between the two tenants can be sorted out between the tenants.- We have not received our bill from the City of *** When it is received and if you provide us with a copy of your bill, a rebate will be considered.- UCS a national cleaning company cleaned the property before your move in and they cleaned the property after your move out I do not claim to be an expert at cleaning, but I can quantify that the appliances, bathrooms and property were cleaned by their maid service and that every attempt to make the property clean was made by UCS whose livelihoods are earned by this kind of work I don't deny that you all found some issues with cleaning as it is not possible to please all tenants all the time with the professional services we hire That is part of the reason we offered you the Good Will credits we did.- Unfortunately, TLC carpet cleaning was not able to clean the carpets earlier than they did This is very unfortunate and we offered a total of $in good will credit to you for issues like this The carpet in my opinion and in the opinion of many of the tenants who visited the house during the leasing phase was not in poor or filthy condition during your last month of occupancy The carpet had been professionally cleaned and we replaced the carpet in the dining room, stairs and hall way after you visited the house and submitted your application to rent the house Before *** and *** applied, we made no mention that we would be changing carpet in the bedrooms The bedrooms and the property were being rented "as is".Regardless, with the occupancy of two pets and as required in the lease, the carpets must be professionally cleaned prior to returning possession of the property and this was not done.- In an effort of Good Will, I attempted to lease the property while it was on MLS to all Abor Realtors Unfortunately, I did not represent the best qualified tenants for the property who now occupy the house A Realtor from Keller Williams represented the tenants and thus the re-letting fee could not be reduced any further than it was reduced.- There are many contractors and *** Henderson who have their side of the story concerning your complaints and the condition of the property The property was not uninhabitable and I don't believe a judge would agree with your justification to not be responsible for the lease Especially, since your move was most likely job or personally related When a property is considered uninhabitable it does not typically involve tenants moving out of State and finding new work out of town.We are open to mediation and will be open to further suggestions Any hearing placed by the tenants or their representation will be met with a counter suit and the addition of more charges
I have attached the bulk of my response to this email.Upon reviewing the the closing statement, I think it should be clarified that these tenants broke their lease. They claim that they broke the lease because the house was a hazard. If the house were truly a hazard, it would make sense for the tenants to move to another home in the [redacted] area. Because the tenants moved out of State it is my belief that the tenants had other reasons for moving and thus the broken lease fees were assessed.Also, the tenants had pets. Per the lease, the tenants had to clean the property and have the carpets professionally cleaned with a pet treatment. The tenants didn't clean and their deposit was charged appropriately.
I am rejecting this response because:Yet again, [redacted] has neglected to address our issues in a legitimate way. Simply copying and pasting his previous inappropriate and unethical assessment of the situation is unacceptable. His repeated insistence that we have "our side of the story" is infuriating. The series of events are undeniable, and they can all be proven via email correspondence.I have attached a Word document that begins with an email sent from the homeowner to [redacted] after the homeowner did a walk-through of the property on April 18th, 2014. In that email, the homeowner acknowledges all of our complaints and directs [redacted] to correct the problems, but [redacted] failed to do so. A comprehensive list of issues that had not yet been addressed was sent to [redacted] Rent A Home, as requested, and that email has been included in the attached document. I also included three sections with email correspondence addressing the specific safety issues related to light fixtures and the stove, as well as sanitation issues regarding the condition of the yard and the HVAC system. All emails can be forwarded in their original form to verify their authenticity. [redacted]'s mis-management of the property violated city and state rental law on a number of occasions. As such, we should have been entitled to terminate our lease with no financial penalty to us. Because [redacted] felt it necessary to copy and paste the details of how he handled our security deposit, you can clearly see that he charged us for the very issues we began complaining about the day after we moved in (the same issues the homeowner addressed and directed [redacted] to correct). [redacted]'s behavior is unconscionable, unethical, dishonest, and illegal.
Since it was brought to the company's attention that we had an A/C leak with mold, communication has been a major problem. Several emails were exchanged and no phone calls were returned. The initial emails received were vague, but eventually we received names and numbers of two subcontractors to call to remedy part of the situation. The first part was to stop the A/C leak and the repairman showed up approximately 24 hours after I called and described the issue. He said that he would refer the mold issue back to the management company. After a week we received no notification from the management company or the mold specialist, I called the mold specialist myself. I was informed that the work order had been put on hold by the management company without notifying us with a reason for the delay. I got in contact with the mold specialist and was told he would call back the next day to update me on the situation but have not received an update in over 24 hours. It has now been over 10 days and we still have mold in the house. I sent photos of the issue and my wife and young daughter are having allergy issues from the indoor air quality. The allergy issues only happen inside of the house. We do not feel as if this issue is being treated like it is important. We were supposed to be contacted throughout this process by a liaison who is supposed to be overseeing the issue.