The worst experience I've had in customer serviceI had visited Austin Medical two weeks ago to purchase a new maskI had called before I went to their location and was told to come inMy wife and I waited for minutes before Michael waited on usHe saw us waiting there and never bothered to wait on usFinally after minutes he gave us a look with an attitude and asked what we wantedHe sold me a mask that did not workHe did however say that if I had a problem to call himI did have a problem and I called twice before he called me backI asked for an appointment and we settled for September at 10:00amI was there on time and waited for him to call me for minutesWhen he finally acknowledged me he gave me the same attitude greeting that made me feel very unwelcome as if I was bothering himI paid for my mask, nothing was given to me but rude serviceI've been in business for myself for yearsIf I had employees such as Michael, I would have fired them on the spot
The worst experience I've had in customer serviceI had visited Austin Medical two weeks ago to purchase a new maskI had called before I went to their location and was told to come inMy wife and I waited for minutes before Michael waited on usHe saw us waiting there and never bothered to wait on usFinally after minutes he gave us a look with an attitude and asked what we wantedHe sold me a mask that did not workHe did however say that if I had a problem to call himI did have a problem and I called twice before he called me backI asked for an appointment and we settled for September at 10:00amI was there on time and waited for him to call me for minutesWhen he finally acknowledged me he gave me the same attitude greeting that made me feel very unwelcome as if I was bothering himI paid for my mask, nothing was given to me but rude serviceI've been in business for myself for yearsIf I had employees such as Michael, I would have fired them on the spot
Had a horrible time with them about my equipment and the interaction about the situation was very unprofessional.
Very nice customer service. Responsive. And went the extra distance to make me happy and help me. I recommend to everyone.