I will attempt to address all of Mrs [redacted] Concerns in The Order Of Her Complaints #1 How Did She Know Her Headlights Were On When She Brought The Car In In Broad Daylight??? #2 Our Company Policy Is To Tell You Everything That Is Wrong With Your Car So You Can Make An...
Educated Decision About How Much You Want To Spend On Your Car (Lets Say Your Car Needs $2500.00 Worth Of Work ,We Don't Think It is Fair To Sell You A $200.00 Brake Job,Take Your Money, Then Tell You About All The Other Things The Car Needs,You May Want To Get A More Reliable Car) # 3 I Did Not Try To Use Scare Tactics ,I Merely Stated That With No Headlights & The Other Warning Lights On In Dash The Car Would Not Pass State Inspection (The Cars Inspection Sticker Was Expired) Also The Car Had No Registration Sticker Either (The Car Had a (3) Month Expired Dealer Paper Tag) #4 She States That The Shop She Took It To Before Bringing It To Us Said They Would Have Noticed The Headlights Were Blown & Not Broken (How Do I Know What Their Level Of Scrutiny Or Competency Is,Why Did Mrs Hutchinson Not Let Them Repair Her Car,Why Did She Bring It To Us??) #5 Your High Beam Headlights Would Not Be Affected By The Overcharging Rate Of The Failing Alternator (19.8 Volts) Because Only The Low Beam Headlights Are Activated When Driving Normally, There Would Be No Voltage To The High Beam Filament In The Headlight Bulb. #6 I Did Not Hang Up On Her,She Hung Up On Me When I Tried To Reason With Her. #7 Why Did Mrs Hutchinson Wait (2) Months To Contact Us About Her Concerns??? Does The Car Have Current Registration & Inspection Sticker Yet??? We Did No Repairs To Her Car,She Was Only Charged The Minimum .5 Hour Diagnostic Fee . Thanks, [redacted],Service Manager Austin Vol-Tech [redacted]
I will attempt to address all of Mrs [redacted] Concerns in The Order Of Her Complaints #1 How Did She Know Her Headlights Were On When She Brought The Car In In Broad Daylight??? #2 Our Company Policy Is To Tell You Everything That Is Wrong With Your Car So You Can Make An...
Educated Decision About How Much You Want To Spend On Your Car (Lets Say Your Car Needs $2500.00 Worth Of Work ,We Don't Think It is Fair To Sell You A $200.00 Brake Job,Take Your Money, Then Tell You About All The Other Things The Car Needs,You May Want To Get A More Reliable Car) # 3 I Did Not Try To Use Scare Tactics ,I Merely Stated That With No Headlights & The Other Warning Lights On In Dash The Car Would Not Pass State Inspection (The Cars Inspection Sticker Was Expired) Also The Car Had No Registration Sticker Either (The Car Had a (3) Month Expired Dealer Paper Tag) #4 She States That The Shop She Took It To Before Bringing It To Us Said They Would Have Noticed The Headlights Were Blown & Not Broken (How Do I Know What Their Level Of Scrutiny Or Competency Is,Why Did Mrs Hutchinson Not Let Them Repair Her Car,Why Did She Bring It To Us??) #5 Your High Beam Headlights Would Not Be Affected By The Overcharging Rate Of The Failing Alternator (19.8 Volts) Because Only The Low Beam Headlights Are Activated When Driving Normally, There Would Be No Voltage To The High Beam Filament In The Headlight Bulb. #6 I Did Not Hang Up On Her,She Hung Up On Me When I Tried To Reason With Her. #7 Why Did Mrs Hutchinson Wait (2) Months To Contact Us About Her Concerns??? Does The Car Have Current Registration & Inspection Sticker Yet??? We Did No Repairs To Her Car,She Was Only Charged The Minimum .5 Hour Diagnostic Fee . Thanks, [redacted],Service Manager Austin Vol-Tech [redacted]