Austin's Auto Service

Dear ***I am responding to your letter dated April 8, regarding complaint filed by * ***.*** *** came into our shop on April 6, stating that he had a tire on his *** *** *** that was leaking air and would like us to check and fix itOur technician used a
manual jack to take the tire off of the car, tested it and determined that the placement of the leak was too close to the sidewall of the tire to fix and advised the customer of his findingAt that point, the customer didn't want anything else doneWe put air in the tire and put it back on the car as he requested.This process took our technician approximately 17-minutes from start to finist is clearly posted in our office that our labor rate is $an hourWe charged him $since we performed a billable serviceThe fact that the tire was not able to be repaired was determined while performing this serviceThe time it took to determine whether the tire could be fixed or not was approximately the same amount of time it would take to patch or plug a leak that is repairableTherefore, the amount we charged was valid.Sincerely, Nelson T***Owner

Dear ***I am responding to your letter dated April 8, regarding complaint filed by * ***.*** *** came into our shop on April 6, stating that he had a tire on his *** *** *** that was leaking air and would like us to check and fix itOur technician used a manual jack
to take the tire off of the car, tested it and determined that the placement of the leak was too close to the sidewall of the tire to fix and advised the customer of his findingAt that point, the customer didn't want anything else doneWe put air in the tire and put it back on the car as he requested.This process took our technician approximately 17-minutes from start to finist is clearly posted in our office that our labor rate is $an hourWe charged him $since we performed a billable serviceThe fact that the tire was not able to be repaired was determined while performing this serviceThe time it took to determine whether the tire could be fixed or not was approximately the same amount of time it would take to patch or plug a leak that is repairableTherefore, the amount we charged was valid.Sincerely, Nelson T***Owner