Austin's Hardwood Floor Professionals

No it was not "as is" it had warranty and I purchased moreThere is not a copy of the "We owe you" formBut [redacted] (I believe was his name got up and left when I wouldn't sign because of the Rim..if I had known the Rim was damaged due to a collision I would not have purchased)Attached is everything they gave me, except contractbut I actually paid $ [redacted]

[redacted] [redacted] **[redacted] , TX ***Daytime Phone: [redacted] Evening Phone: [redacted] E-mail: [redacted] Mr [redacted] , I am so sorry to hear about your experience here at Planet FordThere is no excuse for Mr [redacted] 's behavior I did review the information on the $deposit and see where a check was cut and mailed to you .I am sorry for the delay Checks are not cut here at our location they are done through our corporate offices I have asked Mr [redacted] to write you a letter of aplolgy as you requested I have sent it to your email above Once again I am sorry Kristi W [redacted]

[redacted] , I AM SORRY YOU HAVE BEEN HAVING SUCH A HARD TIME TRYING TO GET SOMEONE TO HELP YOU. AFTER I SPOKE YOU THIS MORNING YOU BROUGHT THE VEHICLE IN FOR US TO CHECK OUT. AFTER CHECKING OUT THE VEHICLE I CAN SEE FRESH DAMAGE TO THE WHEELS AND UNDERCARRIAGE , SOMEONE RECENTLY HAS HIT SOMETHING IN THE VEHICLE . IT HAS FRESH SCRAPES UNDER CAR . PRIOR TO SELLING THE VEHICLE TO YOU WE PUT 2 BRAND NEW TIRES ON THE FRONT END OF THE VEHICLE NEITHER ARE ON THE VEHICLE NOW. . ALL OF OUR RECORDS AND CAR FAX SHOW NO PREVIOUS DAMAGE. SO I AM SORRY TO SAY WE CAN NOT HELP WITH YOUR REQUEST ALL PHOTOS AND DOCUMENTS PRIOR TO THE SALE SHOW THE VEHICLE IN PERFECT CONDITON. SEE ATTACHED PHOTOS CLEARLY SHOWING NEW DAMAGE. SINCERLY [redacted]

Mr***, I am sorry for your frustration I do understand you spoke with [redacted] *** yesterday and after reviewing the tape and speaking to you that the contracts were signed disclosed I understand that we are refunding the items you no longer want Should you have any other question feel free to contact me directly [redacted] ###-###-####

No it was not "as is" it had warranty and I purchased moreThere is not a copy of the "We owe you" formBut *** (I believe was his name got up and left when I wouldn't sign because of the Rim..if I had known the Rim was damaged due to a collision I would not have purchased)Attached is
everything they gave me, except contractbut I actually paid $***

***,
I AM CONCERNED WHY YOU WOULD ALLOW THEM TO INSTALL A MODULE THAT YOU WERE NOT HAPPY WITH MY UNDERSTANDING FROM THE VENDOR WAS YOU SPOKE TO HIM IN DEPTH ABOUT THIS MODULE AND YOU OPTED TO INSTALL ITONCE ITS BEEN INSTALL I HAVE NO OTHER RECORSE TO HELPI AM SORRY I HAVE GONE ABOVE AND BEYOND TO TRY TO RESOLVE THIS ISSUE WITHIN LEGAL LIMITS BY TX DOT I AM SORRY YOU AT THIS TIME ARE NOT HAPPY . I WISHED YOU WOULD HAVE CALLED ME PRIOR TO THE INSTALLATION WHILE YOU WERE AT THE VENDORS OFFICE FOR THE FEW HOURS YOU WERE THEREI AM SORRY BUT I CAN NOT OFFER ANOTHER SOLUTION
KRISTI ***

Response to complaint:
Customer: *** ***
I am sorry to hear that their was some confusion when *** *** was trying to buy a vehicle
Neither my General Sales manager nor I was aware there was a customer that felt he was getting the run around
I
reviewed the advertising and I verified that do in fact have the exact vehicle that is in the advertisementWe currently have the truck on our main lot
We are more than willing to sell *** *** the truck that is in the advertisement
*** *** (Our GSM) has tried several times today to reach *** *** to discuss this matter
I am not sure how our system referred *** *** to a Pre-Owned salespersonThe Pre-Owned salesperson is not an expert in the new vehicle department and I am sorry that you did not receive the correct information
Please feel free to contact *** ***.....***
Also after reviewing all of the documentation I noticed that nothing was ever signed nor was a sales contract completedWe hope that you will come in and agree to the terms of the sale and we then can complete a sales transaction
We also need to have your trade appraised so we can determine a value
*** ***
General Manager
Planer Ford

Revdex.com:
This letter is to inform you that Randall Reed Planet Ford - Hwy has carried out to my satisfaction the resolution it proposed for my complaint, filed on **/26/3:10:PM and assigned ID ***
Regards,From: *** *** [***] Sent:
Thursday, ***r 04, 4:PM To: *** Subject: Resolved problem Hi my names is *** *** I would like to say that planet ford resolved every issue that I had they even put me in a brand new *** *** if u can please remove or update my complaint as resolved I will greatly appreciate it thank u

** *** ,
I AM SORRY YOU HAVE BEEN HAVING SUCH A HARD TIME TRYING TO GET SOMEONE TO HELP YOU. AFTER I SPOKE YOU THIS MORNING YOU BROUGHT THE VEHICLE IN FOR US TO CHECK OUTAFTER CHECKING OUT THE VEHICLE I CAN SEE FRESH DAMAGE TO THE WHEELS AND UNDERCARRIAGE , SOMEONE RECENTLY HAS HIT SOMETHING IN THE VEHICLE . IT HAS FRESH SCRAPES UNDER CAR . PRIOR TO SELLING THE VEHICLE TO YOU WE PUT BRAND NEW TIRES ON THE FRONT END OF THE VEHICLE NEITHER ARE ON THE VEHICLE NOW. ALL OF OUR RECORDS AND CAR FAX SHOW NO PREVIOUS DAMAGE. SO I AM SORRY TO SAY WE CAN NOT HELP WITH YOUR REQUEST ALL PHOTOS AND DOCUMENTS PRIOR TO THE SALE SHOW THE VEHICLE IN PERFECT CONDITON. SEE ATTACHED PHOTOS CLEARLY SHOWING NEW DAMAGE
SINCERLY
*** ***

*** *** 1*** *** *** **.*** , TX ***Daytime Phone: ***Evening Phone: ***E-mail: ***
Mr ***,
I am so sorry to hear about your experience here at Planet FordThere is no excuse for Mr ***'s behavior . I
did review the information on the $deposit and see where a check was cut and mailed to you .I am sorry for the delay Checks are not cut here at our location they are done through our corporate offices . I have asked Mr *** to write you a letter of aplolgy as you requested I have sent it to your email above. Once again I am sorry
Kristi W***

*** *** ,
I AM SORRY YOU HAVE BEEN HAVING SUCH A HARD TIME TRYING TO GET SOMEONE TO HELP YOU. AFTER I SPOKE YOU THIS MORNING YOU BROUGHT THE VEHICLE IN FOR US TO CHECK OUTAFTER CHECKING OUT THE VEHICLE I CAN SEE FRESH DAMAGE TO THE WHEELS AND UNDERCARRIAGE , SOMEONE RECENTLY HAS HIT SOMETHING IN THE VEHICLE . IT HAS FRESH SCRAPES UNDER CAR . PRIOR TO SELLING THE VEHICLE TO YOU WE PUT BRAND NEW TIRES ON THE FRONT END OF THE VEHICLE NEITHER ARE ON THE VEHICLE NOW. ALL OF OUR RECORDS AND CAR FAX SHOW NO PREVIOUS DAMAGE. SO I AM SORRY TO SAY WE CAN NOT HELP WITH YOUR REQUEST ALL PHOTOS AND DOCUMENTS PRIOR TO THE SALE SHOW THE VEHICLE IN PERFECT CONDITON. SEE ATTACHED PHOTOS CLEARLY SHOWING NEW DAMAGE
SINCERLY
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Randall Reed, *** ***, and *** *** have provided excellent customer service and mitigation of the issueI understand that my experience was due to the actions of certain individuals and not of the companyI thank them for their proffesionalism and effective actions to correct the situation. Very Respectfully,*** ***

This is a picture of the screen the truck had/has when we recived it I asked Mike *** the sales person and a representative of planet ford humbleif I could put a dvd into the the slot and it would playHis response was "yes"The window sticker was not on the truck it was in the glove compartment in shamblesIf you look at section chSec in the dmv dealer manual it readsDisclosures under Deceptive Trade Practices Act (DTPA)DTPA lawsuits are based on “misrepresentations” (or misleading statements)If a misrepresentation made to influence opinion or action was made to a consumer before the sale of the vehicle, the dealer is subject to DTPA actionThe representation can be written or oralContracts or other agreements cannot waive the consumer’s rights under the DTPAIt does not matter that the misrepresentation was made unknowingly, only that it was made Common areas where dealers have encountered DPTA problems include the following: Odometer replaced or is non-operative. True miles are unknown. Mileage exceeds mechanical limits. Mechanical deficiencies. Electrical equipment deficiencies. Vehicle is stolen recovered, flood damaged, hail damaged, a salvage vehicle, rebuilt or reconditioned, etc. The enforcement division does not sue dealers under the DTPA, but some business practices that in DTPA lawsuits by consumers will also trigger disciplinary action by the department under its statutory authoritySuch disciplinary actions can occur before, during, or after a DTPA lawsuit by the consumer.And the msrp sticker not being In place is in chsection 6. I'm not wanting to have air plane wings installed just a factory apearence system...I I asked Mike *** one other question that I find relevantthe question was " Does this truck have 4x4" to this his answer was yesI took him for his word and the fact that it had 4xstickers on the sideHow ever if this had been inaccurate would I be just shrugged off as well

No it was not "as is" it had warranty and I purchased moreThere is not a copy of the "We owe you" formBut *** (I believe was his name got up and left when I wouldn't sign because of the Rim..if I had known the Rim was damaged due to a collision I would not have purchased)Attached is everything they gave me, except contractbut I actually paid $***

MR ***,
THANK YOU SO MUCH FOR TAKING THE TIME TO SPEAK WITH ME I AM SORRY IT TOOK A BIT FOR ME TO RESEARCH A OPTION AND GET BACK WITH YOU I AM GLAD WE ARE WORKING IN THE RIGHT DIRECTION. I HAVE SCHEDULED A APPT WITH LES AT CUSTOM VANS FOR MONDAY AT AM FOR HIM TO RE INSPECT THE
VEHICLE TO MAKE SURE THE MODULE WORKS. I AM SORRY YOU WERE MISIMFORMED ABOUT THE NAVAGAION BEING ABLE TO PLAY DVD'S THAT IS AGAINST THE LAW SO THE MANUFACTURES WONT INSTALL THAT OPTION AS WE DISCUSSED. THANK YOU AGAIN FOR YOUR PATIENCE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and have determined that this proposed action would not resolve my complaint The general sales manager contacted me by phone and it turns out that the vehicles that he reffered to in his response are base models and not XLT as advertisedHe told me that he would be unable to honor the advertised prices. This holds true for the two models that I was interested in; both the *** *** *** *** and the *** *** *** *** ***.I am confident that we can work something out in the futureHowever, for now, the advertised prices were not honored and so I cannot count this complaint as resolved
Regards,
-*** ***

*** *** ***
*** *** ***
*** * ** ***
*** *** *** ***
*** ***
Mr ***,
I am so sorry for the inconvenience regarding your attempt to purchase a vehicle from us. I understand Mr ***
*** and *** *** have been in contact with you and resolved the concerns you expressed in your complaint. I apologize on behalf of the dealership for any issues during your visit . I understand we were able to resolve your concerns and your returning to the dealership to purchase the vehicle please let me know if there is anything I can help with in the future
*** ***

Mr***,
I am sorry for your frustration I do understand you spoke with *** *** yesterday and after reviewing the tape and speaking to you that the contracts were signed disclosed. I understand that we are refunding the items you no longer want Should you have any other
question feel free to contact me directly *** *** ###-###-####