Austin's Maid Service

This is in regards to [redacted] *** [redacted] contacted our office on May 23, for a Move out cleaning to be preformed at [redacted] ***We booked the appointment and provided her with a confirmed price of $plus tax, totaling $We provided this cleaning on Wednesday, May 25th at 1pmWe had cleaners show up to her property and clean for hours eachWe do follow up after every single appointmentDuring this follow up [redacted] mentioned that "some" items had been missedAs per our 100% guarantee: We returned to the property when she was ready for usThis took place on Friday, May 27th a 1pmOur Field Director [redacted] was there for an additional hours making sure to go over every inch of the property including areas we do not cover to make sure that she was satisfied with the workWhen we followed up with her again, she mentioned that it still was not great and that we overcharged herI mentioned that the extra $$$ was sales taxI have pages of emails back and forth and other documents showing that we went back out and did everything we could to make her happyThe pictures she was sending us were not even of the house that we cleanedThe cabinets were a different color as was the carpetWe do not move the refrigerator as this could damage the floor, so this was incorrect as wellShe has multiple "negative reviews" on YELP as wellWe have offered to go back out and see what else could possibly be done and she said she was not available and it was fineWe work very hard to ensure that our customers are happy and this is why we offer our 100% guaranteeIt will only allow me to attach documents, I have more than this to show how hard we tried to work with herAustin's Maid Service Prides Itself On Providing a 100% Clean Guarantee for All Cleanings.What This Means for YouIf you notice anything at all that was missed or not done to your satisfaction listed on our cleaning checklist within hours of the cleaning being performed we will immediately schedule a time to return to your home at no charge and ensure any and all items are 100% cleaned It's that simple.So give us a call today knowing that everything will be done right!Call to Speak With Us Live Now [redacted] Special Terms of Service for 100% Clean Guarantee:We do not provide refunds or discounts for cleanings performed that have items on our cleaning checklist that a customer claims are missed We will happily return to the home at no charge and address any concerns in a timely manner to ensure your satisfaction It is the customers responsibility to notify Austin's Maid Service within hours of the cleaning of any aspects of the cleaning that were not done to their satisfaction to qualify for the 100% clean guarantee We cannot be responsible for things that might happen in the home days or weeks after the initial cleaning was performedIf you have any questions, please feel free to call me directly at [redacted] .Thank you! [redacted] *** Austin's Maid Service | General Manager [redacted] | [redacted] Austin's Affordable Professional Home Cleaning Service

Complaint: ***
I am rejecting this response because:This business is accusing me of lying which is ridiculousThe pictures I sent were absolutely of the house that I had them come out and cleanMy landlord can vouch for that as he was present the day their field manager came out to "fix" the problemI can look into trying to match the geotag of the photos for proof but I will need to figure out how to do thatThe refrigerator WAS absolutely moved and there was even a discussion between the cleaners and my fiance when it was moved because the original cleaning women were worried they had broken something by moving it which later turned out to just be a plastic part that clipped back into placeOf course I have negative reviews on Yelp because it's a review siteI also have several very positive reviews. The reason I finally told this company that I was done with them was because I no longer had the keys to the property and could not let them in to try and clean up to my standards a third timeIt should have been done the first time anyhow. I stand by my claim that I paid for a service that was not doneI was not 100% satisfied and therefor want my money back
Regards,
*** ***

This is in regards to *** *** contacted our office on May 23, for a Move out cleaning to be preformed at *** *** ***We booked the appointment and provided her with a confirmed price of $plus tax, totaling $We provided this cleaning on Wednesday, May
25th at 1pmWe had cleaners show up to her property and clean for hours eachWe do follow up after every single appointmentDuring this follow up *** mentioned that "some" items had been missedAs per our 100% guarantee: We returned to the property when she was ready for usThis took place on Friday, May 27th a 1pmOur Field Director *** was there for an additional hours making sure to go over every inch of the property including areas we do not cover to make sure that she was satisfied with the workWhen we followed up with her again, she mentioned that it still was not great and that we overcharged herI mentioned that the extra $$$ was sales taxI have pages of emails back and forth and other documents showing that we went back out and did everything we could to make her happyThe pictures she was sending us were not even of the house that we cleanedThe cabinets were a different color as was the carpetWe do not move the refrigerator as this could damage the floor, so this was incorrect as wellShe has multiple "negative reviews" on YELP as wellWe have offered to go back out and see what else could possibly be done and she said she was not available and it was fineWe work very hard to ensure that our customers are happy and this is why we offer our 100% guaranteeIt will only allow me to attach documents, I have more than this to show how hard we tried to work with her. Austin's Maid Service Prides Itself On Providing a 100% Clean Guarantee for All Cleanings.What This Means for YouIf you notice anything at all that was missed or not done to your satisfaction listed on our cleaning checklist within hours of the cleaning being performed we will immediately schedule a time to return to your home at no charge and ensure any and all items are 100% cleaned It's that simple.So give us a call today knowing that everything will be done right!Call to Speak With Us Live Now *** ***Special Terms of Service for 100% Clean Guarantee:We do not provide refunds or discounts for cleanings performed that have items on our cleaning checklist that a customer claims are missed We will happily return to the home at no charge and address any concerns in a timely manner to ensure your satisfaction It is the customers responsibility to notify Austin's Maid Service within hours of the cleaning of any aspects of the cleaning that were not done to their satisfaction to qualify for the 100% clean guarantee We cannot be responsible for things that might happen in the home days or weeks after the initial cleaning was performed. If you have any questions, please feel free to call me directly at ***.Thank you!*** *** Austin's Maid Service | General Manager*** | *** ***Austin's Affordable Professional Home Cleaning Service