Austinite Auto Sales

Complaint: [redacted] I am rejecting this response because: In their response they never addressed why taxes title and license were separateThey verbally stated one thing and the signed contract stated anotherThis company took advantage of me an my situation of desperately needing transportationI would never advise anyone to use themI never had a problem paying them but they always more then contract stated an threatened to repo Regards, [redacted]

Good morningAs we stated before, the customer needs to refer to her motor vehicle contract for all her answersShe signed the contract and we explained in detail the terms and conditions as well as the deferred paymentThe customer was fully aware and by signing the contract, she acknowledged the terms and conditionsThe customer was taken care of anytime she had a question and we accommodated to her when she needed to adjust her payment date etc.The customer also stated that we bothered her about her insurance policy on the vehicle or as she stated, harassed Per the contract, which she was also explained to, the vehicle needs to hold a full coverage policy with $deductiblesUnfortunately, throughout the contract, she failed to follow those specific termsThe customer failed to keep a steady policy and failed to comply with the insurance requirements We did try very hard to get the car covered after her first policy failedWe worked with her over and over to which we were met with hostility All the terms are in the contractAll the concerns that the customer stated, can be found in the contractUltimately, it is up to the customer to follow the contractThank you for reaching out to usWe did initially respond to the complaint but it appears the customer is not willing to listenPlease let us know what we can do further to assist

Our offer for solution stands

To whom it may concern-This customer is financing the vehicle though usThey purchased the Infiniti on 2/5/2015.Customer had the opportunity to inspect the car, which they didThey inspected the vehicle prior to signing the contract and they were satisfied with the condition of the vehicle after
they inspected itThe customer signed the AS IS agreement and acknowledgement understanding that the vehicle is SOLD AS IS at the time of saleThey test drove the vehicle and decided on purchasing the car on finance through us.They have also signed a finance contract stating again that the vehicle is sold asThe maintenance of the vehicle is solely the customer's responsibility, which is also stated in the contractThe customer must maintain the vehicle and keep it in good running order as stated in the contractWe have offered to assist the customer in repairing the vehicle at our facility but they must pay for the parts and labor but customer refused to pay.Feel free to contact us if you have further questions Regards,Austinite Auto Sales

The reported information is very misleadingEvery vehicle that we sell is clearly marked that it is sold in 'AS IS' condition with no warrantyThe vehicle was sold at the price of $The NADA retail value of this car at the time of the sale was $We do not sell vehicles in retail
condition.The information given to the customer is that we have a mechanic on hand that inspects every vehicle we have for major engine or transmission defects but under no condition did we state that the vehicle get is sold in retail conditionIt is the customers sole responsibility to check the vehicle prior to purchaseHowever, we are as honest as we can be about every cars condition prior to sale and we continue to work with our customers even after the sale, within reason.We highly dispute that the customer spent $to keep the vehicle "in safe driving condition"The customer states that part of the $worth of repairs was to replace the timing belt but also states that WE replaced the timing belt for herAlso the customer states that we offered her discounts on repairs but she never contacted us to take advantage of that discountWe offer that discount to all of our customers as a courtesyAll the issues listed such as the control arms, CV joints, boots, axels, transmission mount, battery, brakes and tires are maintenance that might need to be done to a car of this age and are not major mechanical issues.Our agreement with the customer in regards to the convertible top before purchase was to seal the glass area on the top within a week of the purchase date which was 10/20/However the customer waited months after the purchase to get this doneWe still honored our agreement and provided the customer with another vehicle to use while the job was being done (which WAS NOT part of the agreement) but did that to satisfy the customer's request.The conclusion of the tops repair was that the glass area was sealed as promisedThe customer acknowledged that at the time of pick up but the customer complained that there was a broken mechanical part that was on the top which is completely unrelated to the job that was done and could have happened over the period of months before she dropped of the vehicle off for the repair.Also the customer complained that there was a broken door handle on the vehicle which we are not sure as of how that damage happenedWe can't verify that it happened before this job or after as thedoor handle comes off and can be placed back on and appear normalWe did agree to look at the door handle and address it.As for our rental vehicle that was used by the customer, it was returned back to us in poor conditionIt was completely covered in pet hair, and not with the ***e amount of fuel prior to her using itWe hold the customer responsible for a full detail of the vehicle and the cost of the fuel used.Unfortunately, we couldn't satisfy this customer to her standards which we believe are not reasonableIn conclusion to this complaint, we think we have kept our promise to the customerWe sold her a solid, reliable vehicle at a very fair and affordable priceWe will not be accepting any further responsibility for this. Regards, Austinite Auto Sales

Complaint: ***
I am rejecting this response because: Annabelle denied to be a contract, while it still is, the text states that it isYou said you'd give me a refund, now, I'm not paying the stocking feeI'll return the car, you can have itI don't want itI need a reliable car, and I thought yours wasBut, I get that it's an "as is", and that it isn't at retail price, you've made that loud and clearBut- at I can walk out of a contract, THIS BEING A CONTRACT, I'd like to walk out of it, get my money, ALL OF MY MONEY BACK, and y'all can have the car.
Regards,
*** ***

Dear Customer,We have reviewed the complaint leftYou came in to our dealership with your guardian or an adult (who helped you check out the car)I explained to you that this car was not one of our retail vehicles and it was a cash car that we're selling at whole sale valueWe sold you this
Chrysler sebring for $+ TTLThe retail value of this car is $That being said we do make sure major components are functional in the carWe went back to our check list on this car and found that fluids were at a levelNow from my understanding you live minutes away from us yet the car drove you home with out fluids? I do understand that your yearsYou did agree to purchase the car at the given price, you did agree to the condition of the car prior to purchase, you did agree to buy this car in"AS IS" condition, your guardian that came with you helped you check out the car and ok'ed its conditionWith all of this being said we really truly do not know what went wrong with the car as it was in complete functional condition on our lotWe cant accept a return based on the information you have provided so far.A far as you being a minor purchasing a cash car in the state of Texas, happens everyday and doesn't excuse you from this sale.Here's what we will offer to do:1-Please bring the car in so we can help figure out whats the issue you're having2-When we find the issue we will work with you to make sure the car is soundI hope that we can resolve this matter for you as soon as possible.If you bring the car in, I will make it a priority to be seen by our Mechanics

Complaint: [redacted]This is a unjust lying person that just now responses to the complaint. They received the vehicle back no problem. This was over a 6000 dollars headache and mistake I will never make again. I would never recommend this company to my worst enemy. They get over on people. 
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: In their response they never addressed why taxes title and license were separate. They verbally stated one thing and the signed contract stated another. This company took advantage of me an my situation of desperately needing transportation. I would never advise anyone to use them. I never had a problem paying them but they always more then contract stated an threatened to repo. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I disagree with many of the points Austinite Auto Sales responded with. First, I never said or implied they presented the vehicle in retail condition. That was not in question and I"m not sure why it was brought up as relevant to this complaint. However, there was absolutely no disclosure about the condition of the vehicle other than lack of major transmission and engine defects.  I"m insulted by their audacity to dispute the amount of money I've spent on the car. The total I have spent, to date, is $2785 to keep the vehicle in safe driving condition. I have kept all receipts for all the work that has been done. I strongly disagree with the dealer's statement that these are not major mechanical issues and not required for the vehicle to be safely driveable. Any qualified mechanic would agree that a faulty timing belt is a major mechanical issue, as are holes and leaks in the emissions system, CV joints, boots control arms and brakes. Austinite did do the work on the timing belt but I paid for it out of pocket and unrelated to the selling price of the vehicle so I'm including the price of that in the total cost of repairs to date. I understand these are issues that will eventually arise with an older car but I have been absolutely blown away at how immediately they all had to be addressed, one after the other, within months of purchasing this car. As stated before, I find it profoundly unethical to knowingly sell a vehicle in this condition without disclosure then offer discounted rates on repair. I refuse to give this dishonest shop any more of my money which is why I took the vehicle elsewhere.  I disagree with the statement that I was to return "within a week or so" after I purchased the car. There was no timeline laid out for the resealing of the rear window. I live about 20 miles from the shop and they are not open on weekends. I work full time and it was very difficult to arrange to get the vehicle back up to them, especially given the fact it was in and out of a repair shop multiple times in the months immediately after purchase. That severely limited my time and resources to return for the window repair.  I disagree with the statement that "the broken mechanical part was completely unrelated to the job that was done." The mechanical part in question was DIRECTLY attached to the window that they resealed when I dropped off the car. I am FULLY aware of the condition of the car when I dropped it off as I have spent an agonizing amount of time going over the details of the condition of the vehicle since I bought it. The statement that it could have happened in the 5 months before I dropped the car off is simply an effort to deflect any responsibility. Especially given the pointlessness of doing this repair on an already broken convertible top, this response is nonsensical and completely beyond me. Why would he waste time and resources on this repair if he was aware of the broken part going into it? If it WAS broken when I dropped it off, wouldn't he have made that fact very clear in his response?  This inane statement strongly supports the fact that it was, in fact, NOT broken when I dropped it off.  Regarding the broken door handle, he is correct: the door handle can be broken off and placed back on as to appear normal. This is exactly what happened while it was out of my possession at his shop. It was most definitely not broken off when I dropped the car off. There is no way he can be aware of every action taken by every employee that touched the car, and it appears that one of them caused the damage without notifying him. His absolute denial of any possibility of fault seriously damages any credibility he has. He agreed to address the door handle but I never received a call back after leaving the shop, and have yet to get any follow up on this.  Regarding the loaner car, [redacted] himself stated that the car had just been purchased at auction and they had not had time to clean it out. The car was pretty dirty inside and full of random personal belongings. My understanding at the time of picking up the loaner car was that the window repair would take 2-3 days, per [redacted] himself. This stretched into over 2 weeks, during which time I had to transport my dog to the vet. Had the repair taken the stated 2-3 days, I would have not have had to put my dog in the loaner car but given the time period I was without my car, I had no option. Regarding the gas, I noted when I drove the vehicle off their lot that it had less than 1/4 tank of gas, and I returned the car with the [redacted]e amount. At this point i'm not seeking damages for repair of the convertible top, but rather a reimbursement of $1085. This is the difference of the combined total I paid for the car originally and repairs to date, vs. the NADA value of the car in retail condition. This is significantly less than the cost of repairing the damage. All things considered, this is more than fair. I would like to have this situation resolved as soon as possible.  If they agree to reimburse me this sum, I will consider this resolved.   [redacted]r

Good morningAs we stated before, the customer needs to refer to her motor vehicle contract for all her answers. She signed the contract and we explained in detail the terms and conditions as well as the deferred payment. The customer was fully aware and by signing the contract, she acknowledged the terms and conditions. The customer was taken care of anytime she had a question and we accommodated to her when she needed to adjust her payment date etc.The customer also stated that we bothered her about her insurance policy on the vehicle or as she stated, harassed.  Per the contract, which she was also explained to, the vehicle needs to hold a full coverage policy with $500 deductibles. Unfortunately, throughout the contract, she failed to follow those specific terms. The customer failed to keep a steady policy and failed to comply with the insurance requirements.  We did try very hard to get the car covered after her first policy failed. We worked with her over and over to which we were met with hostility.  All the terms are in the contract. All the concerns that the customer stated, can be found in the contract. Ultimately, it is up to the customer to follow the contract. Thank you for reaching out to us. We did initially respond to the complaint but it appears the customer is not willing to listen. Please let us know what we can do further to assist.

Part 1 insurance understandingWe have a contract with MS [redacted] that require her to maintain a full coverage policy on her car at all times. This is a default contract for any car sale that is being financed through the dealership. Its our job to protect our investment and ask about insurance from...

the customer. Ms [redacted] has agreed to this when she signed the contract. Part 2 Maintenance and tires We have helped Ms [redacted] with the purchase of new tires on her car. The total price of the tires was $829.29 we have only asked her to pay $400 of that on 4 equal payments of $100. Brakes, oil and other minor maintenance on the car is required as normal. As we promised oil change was done before sale of car. We have not had one phone call from Ms [redacted] in regards to maintenance issue. We did promise to tint one window and we still will do that for her as soon as she schedules a time to do so. Closing:We do not refund down payments on finance contracts. That's unheard of in this business but we can address Ms [redacted] concerns.

Complaint: [redacted]
I am rejecting this response because: I just need my money back. Please. 
Regards,
[redacted]