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Austin's Sports Center

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Austin's Sports Center Reviews (1)

Review: In early February 2014, I went to Austin's to discuss hockey jerseys for my team. I met with [redacted] Austin and we spoke of the different options I had to choose from. Roughly a week later I called [redacted] and told him that I had found jerseys on another site, and wanted to use them for the order. He contacted his supplier and told me he could get them for me. On February 17th I emailed him a logo idea that we wanted to work with. In the next few weeks, I tried numerous times to get a hold of [redacted] to get the order placed. to no avail. I spoke with a woman, who's name I can't recall, finally on March 5th, and she took all of the information in regards to the order, jersey sizes, etc. There was no discussion of payment during that phone call, and again, I tried for a few weeks to get a hold of Joe, only being told he was either sick, working from home, on not in the office due to snow. On March 20 I went to Austin's again, to place the deposit. This wasn't requested, but I wanted to make sure the order was progressing. I have only spoken to [redacted] on the phone twice in March, it's always been the woman who answers the phone. He then told me he'd have the artwork from his supplier on Monday, March 24th, and that he would email it to me. By Thursday I called them because i'd yet to receive it. The woman answered again, and called him on his cell phone. He said he'd already sent it (I checked both my inbox and junk folder, nothing.) and that he'd resend it when he got home that night. I had to call again the next morning, Friday the 28th, and have him send it. I finally received it that day. I emailed him back with some changes, and haven't heard back still. My jerseys are needed by this Thursday, April 3rd, and they still haven't even gotten the shipment in, nor has the artwork been finalized. This has been one of the most unacceptable business transactions I've been involved in I had several big orders I expected to use them for in the future, which will no longer be the case.Desired Settlement: I would like some form of compensation for this process. I don't think that full price should be paid for services that haven't been completed on time, and for not being available for a customer, who is paying them money.

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Description: Sportswear - Retail

Address: 2103 Macdade Blvd, Holmes, Pennsylvania, United States, 19043-1210

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