Austrian Crystal Glamor, Glitter & Glitz

The answer to the complaint made about us by Mr [redacted] was incorrectWe had him send the motor back to us to evaluate and found that the motor had a catastrophic failure due to the fact that it was run without oilWe feel that his technician added the oil after the factHe insists that we are wrong, so in order to move on, we have offered to give him a new Mercury motor with the correct shaft length ( he originally ordered the wrong one)He hasn't gotten back to us because he's not sure he wants to pay for new controls and wiring harness to make it workThe offer is very much in his favor, not ours, and it is the best we are willing to offer other than give him his money back, less the cost to repair and shipping of his damaged motor

Hi You were told this complaint would be handled this week You were called today, Friday, 11/and it was handled Dey

Hi.? You were told this complaint would be handled this week.? You were called today, Friday, 11/and it was handled.? ? Dey

[redacted] didn't contact us as to his motor problem until after his one year warranty was overHe was given the option to purchase an additional year warranty when he originally purchased his powerhead, which he declinedThat said, we offered to pay for shipping both ways and repair it for $The cost to rebuild his motor is $We feel we are being more than fair, given we haven't seen the motor to see exactly why it failedHe declined our offer.Sincerely,Dawn O [redacted] Assistant Manager for Blackbird Industries

It is very upsetting to hear this after we went over and above board to fix Cory's motors. He brought them to us in the back of his pick up all smashed upFirst of all, we only rebuilt one motor, the other one we went over and determined it didn't need rebuildingHe was only charged for ONE
rebuildSecondly, we replaced many parts that were either missing or broken with used parts we had here and didn't charge himHe didn't like the white paint, so we repainted them again to make him happyWe do over two million dollars worth of rebuilt motors in a year with very little problems because we run them in our test tanks before shipping, thus insuring all the problems he SAYS are there is taken care ofJust because he has a marine dealer to tell him something, does not make it soI would say that dealer made so pretty good money off of him!He has a one year warrantyIf there is something wrong with the motor we rebuilt, he can send it back for us to fix as long as his dealer didn't make any unauthorized changes

Mr*** purchased a motor from us in September of last year and took delivery of it early DecemberHe at no time said anything to me about controls or fuel pressure gauge or starter wires being bare until eight months later now that it is the end of the summer! We did refund him
$and sent various (unnecessary), parts earlier to try to make him happy, but he continues to complainAs our warranty states, the motor is a USED motor that we make every effort to make like new and sometimes the customer has to take responsibility for some minor repairsThat said, he was told that electronics are only warrantied for days, but if he wanted to send the supposed "bad" part back, I would send him out another oneI never said his mechanic didn't know what he was doingMr*** insulted our technicians by telling me they needed to go back to Mercury SchoolI only told him our technicians probably have way more experience than his did.........All of our motors are thoroughly inspected and run before shipping out to make sure the customer gets a good running motorWe do over motors a year with few complaints so as far as I can see there is no one "suffering" only mostly very satisfied customers with good running motors at a fraction of the cost of new!

Hi. You were told this complaint would be handled this week. You were called today, Friday, 11/and it was handled. Dey

The answer to the complaint made about us by Mr*** was incorrectWe had him send the motor back to us to evaluate and found that the motor had a
catastrophic failure due to the fact that it was run without oilWe feel that his technician added the oil after the factHe insists that we are wrong, so in order to move on, we have offered to give him a new Mercury motor with the correct shaft length ( he originally ordered the wrong one)He hasn't gotten back to us because he's not sure he wants to pay for new controls and wiring harness to make it workThe offer is very much in his favor, not ours, and it is the best we are willing to offer other than give him his money back, less the cost to repair and shipping of his damaged motor

Mr*** purchased a motor from us in September of last year and took delivery of it early DecemberHe at no time said anything to me about controls or fuel pressure gauge or starter wires being bare until eight months later now that it is the end of the summer! We did refund him
$and sent various (unnecessary), parts earlier to try to make him happy, but he continues to complainAs our warranty states, the motor is a USED motor that we make every effort to make like new and sometimes the customer has to take responsibility for some minor repairsThat said, he was told that electronics are only warrantied for days, but if he wanted to send the supposed "bad" part back, I would send him out another oneI never said his mechanic didn't know what he was doingMr*** insulted our technicians by telling me they needed to go back to Mercury SchoolI only told him our technicians probably have way more experience than his did.........All of our motors are thoroughly inspected and run before shipping out to make sure the customer gets a good running motorWe do over motors a year with few complaints so as far as I can see there is no one "suffering" only mostly very satisfied customers with good running motors at a fraction of the cost of new!

*** didn't contact us as to his motor problem until after his one year warranty was overHe was given the option to purchase an additional year warranty when he originally purchased his powerhead, which he declinedThat said, we offered to pay for shipping both ways and repair it for $The
cost to rebuild his motor is $We feel we are being more than fair, given we haven't seen the motor to see exactly why it failedHe declined our offer.Sincerely,Dawn O***Assistant Manager for Blackbird Industries

He said warrenty started when I received itAnd I have picture tge day I got itConnected the motor to ever thing jan picture of thatMotor lasted hours it died July I sent message about it to them on 7th that stated my Motor broke yesterdayI have paper work showing I never abused the motor or maxed it outIt died within a yearI deserve a full warrentyHe is illegally selling on ebayHe makes the deal not on ebay so he doesn't pay the feeI can court sepena to get ebay messages where we talked about the warrentyThat was the only reason I wanted it and have messages talkin about the extended year planAnd how he would honor his workThey didn't respond to messagesI had to send multiple messages then had to call to get a response with rude phone callThen bullied into a time fee for $he will pay way shippingOnly if I took it by end of businessThis is wrongI paid premium 10k for a motor that has a expectancy life of yearsIt Didn't last monthsThis motor was broke in correct and papers will stateIt was a bad motor and I should get what I paid forA premium rebuilt motor

The answer to the complaint made about us by Mr*** was incorrectWe had him send the motor back to us to evaluate and found that the motor had a
catastrophic failure due to the fact that it was run without oilWe feel that his technician added the oil after the factHe insists that we are wrong, so in order to move on, we have offered to give him a new Mercury motor with the correct shaft length ( he originally ordered the wrong one)He hasn't gotten back to us because he's not sure he wants to pay for new controls and wiring harness to make it workThe offer is very much in his favor, not ours, and it is the best we are willing to offer other than give him his money back, less the cost to repair and shipping of his damaged motor

Hi.  You were told this complaint would be handled this week.  You were called today, Friday, 11/10 and it was handled.  Dey

[redacted] didn't contact us as to his motor problem until after his one year warranty was over. He was given the option to purchase an additional 4 year warranty when he originally purchased his powerhead, which he declined. That said, we offered to pay for shipping both ways and repair it for $1750. The...

normal cost to rebuild his motor is $4250. We feel we are being more than fair, given we haven't seen the motor to see exactly why it failed. He declined our offer.Sincerely,Dawn O[redacted]Assistant Manager for Blackbird Industries