Autco Disbributing Inc

Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@autco.com
we sent the damaged seat to *** the manufacturer based on the information received from Mrs***After examining the seat it was concluded
this was not a Rostra piece.My location this was installed at has been closed for years,also the dealership that ordered the heated seats also has been closed for years.Trying to identify this piece has been difficult.I have been successful tracking the manufacturer,that was the first hurdle.They were contacted and subsequently requested the original invoice for the job with the dealership and my location being closed it was nearly impossible,but I was lucky to still have a computer that stored it on quickbooks.All of this information was forwarded to Roadwire the manufacturer three weeks ago.I am expecting a response to what their action will be in the next few days.I would like it noted this install was done in over six years ago ,it is a manufacturer issue,I have spent considerable time on this and will continue until it,s resolution

Initial Business Response /* (1000, 5, 2016/03/01) */
Contact Name and Title: *** *** MANAGER
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@autco.com
we are working with the manufacture to rectify the situation expect to be able to offer a solution by Thursday 3/3/
Initial Consumer
Rebuttal /* (2000, 7, 2016/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The manager called me soon after my complaint was filedHe advised that the head unit (radio/DVD/nav/)I currently have was no longer available, but he did offer a comparable product that gets solid reviews onlineHe said he will call me when the head unit arrives early next week to schedule instillation