Autel Robotics USA LLC

Response to complaint ID [redacted] Initial contact by customer on 4/2/7:AMStated that he had started to descend into an area with trees and tried to move the drone into a safer area, when it clipped a tree branch and crashed.May 8th Shipped unit back to customer.Autel’s warranty does not cover accidental flight into an object due to pilot errorThe drone flight logs clearly showed the drone was flown into the tree with controller commands that were executed by the customer.At Autel Robotics we strive to ensure all customers receive the best possible serviceOur team attempted several times to reduce the costs for the customerThe length of time it took to get the customer taken care of was longer than expected, therefore we will refund the customer for the cost of repair ($282.00).Best RegardsJeff P***Vice President of OperationsAutel Robotics USA, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Response to complaint ID ***Initial contact by customer on 4/2/7:AMStated that he had started to descend into an area with trees and tried to move the drone into a safer area, when it clipped a tree branch and crashed.May 8th Shipped unit back to customer.Autel’s warranty does not
cover accidental flight into an object due to pilot errorThe drone flight logs clearly showed the drone was flown into the tree with controller commands that were executed by the customer.At Autel Robotics we strive to ensure all customers receive the best possible serviceOur team attempted several times to reduce the costs for the customerThe length of time it took to get the customer taken care of was longer than expected, therefore we will refund the customer for the cost of repair ($282.00).Best RegardsJeff P***Vice President of OperationsAutel Robotics USA, LLC

Response to complaint ID ***Initial contact by customer on 4/2/7:AMStated that he had started to descend into an area with trees and tried to move the drone into a safer area, when it clipped a tree branch and crashed.May 8th Shipped unit back to customer.Autel’s warranty does not
cover accidental flight into an object due to pilot errorThe drone flight logs clearly showed the drone was flown into the tree with controller commands that were executed by the customer.At Autel Robotics we strive to ensure all customers receive the best possible serviceOur team attempted several times to reduce the costs for the customerThe length of time it took to get the customer taken care of was longer than expected, therefore we will refund the customer for the cost of repair ($282.00).Best RegardsJeff P***Vice President of OperationsAutel Robotics USA, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]