Dear [redacted] ( [redacted] ), The terms of the offer are displayed on the checkout page and a box must be checked confirming your understanding and acceptance of the offer before completing the orderOur terms state clearly both our billing policy and our return policy, which you accepted at the time of purchase It is not necessary for you to return the product If you do not want to use it, you can dispose of it properly As per your response, the matter has been resolved to conclusion by the arbitration process set forth by your bank Please contact your bank with any further concerns Sincerely, AuthenticSkinWeb.com ###-###-####
Dear [redacted] ( [redacted] ), You have been completely refunded of all your purchases You can keep the bottles as a token of good faith Sincerely, AuthenticSkinWeb.com ###-###-####
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** THIS IS A LIEI agreed to a TRIAL and the checkout process was a scamEvery time I hit the button to expedite the sale, it added another item to the cartI called more than once, and I communicated directly via email with someone who REFUSED to send me the address to RETURN THE PRODUCTS THEY SENT ME!! All of which is still sitting in a box, in my officeI want the address to RETURN itI wouldn't use thelse products I'd you paid me. The business did NOT refund me, I filed a complaint with my credit card and they refused meThese people continue to act like they did the right thingThey did notThey were forced to stop charging and sending product because I TOOK ACTION, not them. I still want the address to send a box full of worthless anti aging yuck, back to these scam artistsI have already filed a fraud complaint with Revdex.com and I have sent the REAL TRADEMARK Authentic Skin a notice they are being infringedBut I am not going to keep this stuff and three months thst from now end up having to take action against a collection agency and my credit reportI'll take the apology, as a thinly veiled "get out of jail free" cardI want an RMA NUMBER AND ADDRESS TO RETURN THE PRODUCTPlease
Dear [redacted] ([redacted]),
We sincerely apologize for any difficulties that you might
have experienced.
The terms of the offer are displayed on the checkout page
and a box must be checked confirming your understanding and acceptance of the
offer before...
completing the order. Our terms state clearly both our billing
policy and our return policy, which you accepted at the time of purchase.
When you emailed the support email address, you got back an
email which told you that you would need to call our support line in order to
make changes to your account. The reason for this is because all changes made
to an account must be made over the phone for security purposes. Once one of
our Customer Service Representatives can verify that the person who called in
is the account holder then any changes can be made on the account, including
cancelling.
According to our records, you called in on Sunday January 17th
2016 and after 6PM EST on January 25th 2016. Our call center hours
are Monday through Friday, 10:00AM until 6:00PM EST.
Also, according to our records, you have been fully refunded
on your purchases.
At AuthenticSkinWeb.com, customer satisfaction is our number
one priority. Should you have any other questions or concerns do not hesitate
to call us back at ###-###-####. Our agents are standing by Monday through
Friday, 10:00AM until 6:00PM EST.
Sincerely,
AuthenticSkinWeb.com ###-###-####
Dear [redacted]),
The terms of the offer are
displayed on the checkout page and a box must be checked confirming your
understanding and acceptance of the offer before completing the order. Our
terms state clearly both our billing policy and our return policy, which you accepted
at the time of purchase.
It is not necessary for you to
return the product. If you do not want
to use it, you can dispose of it properly.
As per your response, the
matter has been resolved to conclusion by the arbitration process set forth by
your bank.
Please contact your bank with
any further concerns.
Sincerely,
AuthenticSkinWeb.com ###-###-####
Dear [redacted]),
You have been completely refunded of all your purchases.
You can keep the bottles as a token of good faith.
Sincerely,
AuthenticSkinWeb.com ###-###-####
Complaint: [redacted]
I am rejecting this response because: I WANT ANOTHING ADDRESS TO RETURN IT TO. SHOW ME THE CHECK BOX THAT SAYS I AGREE TO YOU SENDING ME PRODUCTS I NEVER ORDERED. YOUR FULL OF IT, THIS COMPANY IS LYING. I NEVER CHECKED A BOX THAT SAID THEY COULD CHARGE ME AND BILL ME FIR THREE PRODUCTZ ON TOP OF THE FREE TRIAL. I WANT THE ADDRESS TO RETUEN THE PRODUCT TO. PERIOD.
Sincerely,
[redacted]
Dear [redacted] ( [redacted] ), The terms of the offer are displayed on the checkout page and a box must be checked confirming your understanding and acceptance of the offer before completing the orderOur terms state clearly both our billing policy and our return policy, which you accepted at the time of purchase It is not necessary for you to return the product If you do not want to use it, you can dispose of it properly As per your response, the matter has been resolved to conclusion by the arbitration process set forth by your bank Please contact your bank with any further concerns Sincerely, AuthenticSkinWeb.com ###-###-####
Dear [redacted] ( [redacted] ), You have been completely refunded of all your purchases You can keep the bottles as a token of good faith Sincerely, AuthenticSkinWeb.com ###-###-####
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** THIS IS A LIEI agreed to a TRIAL and the checkout process was a scamEvery time I hit the button to expedite the sale, it added another item to the cartI called more than once, and I communicated directly via email with someone who REFUSED to send me the address to RETURN THE PRODUCTS THEY SENT ME!! All of which is still sitting in a box, in my officeI want the address to RETURN itI wouldn't use thelse products I'd you paid me. The business did NOT refund me, I filed a complaint with my credit card and they refused meThese people continue to act like they did the right thingThey did notThey were forced to stop charging and sending product because I TOOK ACTION, not them. I still want the address to send a box full of worthless anti aging yuck, back to these scam artistsI have already filed a fraud complaint with Revdex.com and I have sent the REAL TRADEMARK Authentic Skin a notice they are being infringedBut I am not going to keep this stuff and three months thst from now end up having to take action against a collection agency and my credit reportI'll take the apology, as a thinly veiled "get out of jail free" cardI want an RMA NUMBER AND ADDRESS TO RETURN THE PRODUCTPlease
Dear [redacted] ([redacted]),
We sincerely apologize for any difficulties that you might
have experienced.
The terms of the offer are displayed on the checkout page
and a box must be checked confirming your understanding and acceptance of the
offer before...
completing the order. Our terms state clearly both our billing
policy and our return policy, which you accepted at the time of purchase.
When you emailed the support email address, you got back an
email which told you that you would need to call our support line in order to
make changes to your account. The reason for this is because all changes made
to an account must be made over the phone for security purposes. Once one of
our Customer Service Representatives can verify that the person who called in
is the account holder then any changes can be made on the account, including
cancelling.
According to our records, you called in on Sunday January 17th
2016 and after 6PM EST on January 25th 2016. Our call center hours
are Monday through Friday, 10:00AM until 6:00PM EST.
Also, according to our records, you have been fully refunded
on your purchases.
At AuthenticSkinWeb.com, customer satisfaction is our number
one priority. Should you have any other questions or concerns do not hesitate
to call us back at ###-###-####. Our agents are standing by Monday through
Friday, 10:00AM until 6:00PM EST.
Sincerely,
AuthenticSkinWeb.com ###-###-####
Dear [redacted]),
The terms of the offer are
displayed on the checkout page and a box must be checked confirming your
understanding and acceptance of the offer before completing the order. Our
terms state clearly both our billing policy and our return policy, which you accepted
at the time of purchase.
It is not necessary for you to
return the product. If you do not want
to use it, you can dispose of it properly.
As per your response, the
matter has been resolved to conclusion by the arbitration process set forth by
your bank.
Please contact your bank with
any further concerns.
Sincerely,
AuthenticSkinWeb.com ###-###-####
Dear [redacted]),
You have been completely refunded of all your purchases.
You can keep the bottles as a token of good faith.
Sincerely,
AuthenticSkinWeb.com ###-###-####
Complaint: [redacted]
I am rejecting this response because: I WANT ANOTHING ADDRESS TO RETURN IT TO. SHOW ME THE CHECK BOX THAT SAYS I AGREE TO YOU SENDING ME PRODUCTS I NEVER ORDERED. YOUR FULL OF IT, THIS COMPANY IS LYING. I NEVER CHECKED A BOX THAT SAID THEY COULD CHARGE ME AND BILL ME FIR THREE PRODUCTZ ON TOP OF THE FREE TRIAL. I WANT THE ADDRESS TO RETUEN THE PRODUCT TO. PERIOD.
Sincerely,
[redacted]