Authentic Watch Store

This is a manufacturer's issue and is not something that is covered by our warrantyIt is considered wear and tearIt is not reasonable for us to be expected to cover the cost of the entire item after it had been wornWe are willing to refund $which is more than half the cost of the itemAdditionally, the customer can keep the itemThis is only if he removes all complaints against usPlease close this case and make sure our grade is not affected since we are going beyond the call of duty with this customer and please disregard any other messages you get from him unless he is accepting our resolutionThank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not obtained a credit on my credit card Please keep this open until a credit comes through Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer wore the watch for over monthsIt was sent back to us but it was not repairable and the damage to the item after wear and tear was not covered by the warrantyWe sent it back to the buyer at our own expenseAdditionally in a effort to keep the customer satisfied we offered to refund 1/of the total cost of the item and he would be able to keep the merchandiseMore than that would be unreasonableSince we answered the case and are following our return/warranty policy as stated on our website; Please close this case and make sure our grade is not affectedThank You

We have refunded the customer now the full amount that she paid since we got the item back at our warehouseSince we have agreed to do what the customer asked for please close this case and make sure that our grade does not get affected in any way from this
Please let us know if you need any additional info
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't think that is the excuse or responseI know this is the *** return policyBut the problem is the watch qualityI wore the watch within one week the watch already have problemThey say we only can fix the watch in their storeI have brought few Tissot watch before however every one of it we can fix it in *** *** storeThey said we have to ship it back to them, ok we shipped itHowever the watch that they fixed and shipped back to us still have the same problemThey told us to contact that ***But is their responsibility and their problem that the watch hasn't been fixI don't think this is my responsibility to contact them and waste my time to complain againThey should solve this problem we are the costumer not the companyAlso we cant afford every time ship the watch back and pay the shipping fee.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The watch has been worn and it is passed the return policy so we can not accept this for a refund however we talked to the customer and came to a resolutionOur resolution is that we will cover all expenses to have the watch fixed by us correctly this timeSince we answered the case and are
resolving the issue please close this case and make sure that our grade is not affectedThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The message reply from the business contains statements that can be substantiated via corresponding emailsFirst, I wore the watch for 3weeks before it started yellowing which was within the warranty periodI contacted them weeks after in which they agreed to refund or exchange for a black one, also substantiated in an emailTheir statement that it was damaged and not repairable is inaccurate, as it was NOT damaged or needing repair, but a DEFECTIVE product such that it was a white watch that yellowed after weeks! They agreed to refund or exchange even though it was outside the days after I sent their requested pictures of the yellowing watch (agreed in email)Refunding 1/the cost as they offered is not acceptable as the watch is not wearable due to the hideous yellow stainingOnly a full refund of $and additional payment of $for postage I paid to get it back to them is acceptable.it should be noted that I have found numerous complaints on multiple websites complaining of problems with this business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I have stated in prior responses the three week old white watch yellowed which is not wear and tearThey agreed to refund or exchange as substantiated in emailsA yellowing white watch is not useful to me so no I will not accept a reduced payment or wish to keep the watchOnly full refund and an additional $shipping cost that I spent to send the watch back will be accepted
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I don't think that is the excuse or response. I know this is the [redacted] return policy. But the problem is the watch quality. I wore the watch within one week the watch already have problem. They say we only can fix the watch in their store. I have brought few Tissot watch before however every one of it we can fix it in [redacted] store. They said we have to ship it back to them, ok we shipped it. However the watch that they fixed and shipped back to us still have the same problem. They told us to contact that [redacted]. But is their responsibility and their problem that the watch hasn't been fix. I don't think this is my responsibility to contact them and waste my time to complain again. They should solve this problem we are the costumer not the company. Also we cant afford every time ship the watch back and pay the shipping fee. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer was complaining that it was taking a long time for us to repair his item under warranty. While we understand his anxiety we just wanted to make sure that the item was fixed properly. It was sent back to him with tracking # [redacted] and it was delivered and signed for by him....

Since we answered this case now please raise our grade accordingly. This was the only case that had to be answered. Thank You
[redacted]
[redacted]
[redacted]

Thank you for giving us the opportunity to address [redacted] concerns once again.While we fully understand the customers frustration, we have done everything within our power to accommodate them and try to help them get this problem resolved.As we stated previously this purchase was made through [redacted] and therefore any claims have to be addressed to [redacted] directly.This is not because we do not care about our customers but rather it is clear [redacted] policy that as sellers on [redacted] we have to abide by. You can learn more about the warranty offered by [redacted] here [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have not obtained a credit on my credit card.  Please keep this open until a credit comes through.  Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We were closed due to holiday observance. We did not see her email until after the item was shipped out which was right when we got back. Of course after being closed for several days all the emails and phone calls could not be answered all at once we need at least 24 hours to respond to everyone....

We did everything by the book and shipped her item the first chance we possibly could and was not ignoring her we were just closed. We answered her the next day but it shipped already which we thought was a good thing. If she does not want the package she can refuse it and we will refund her when we get it back. The tracking number is [redacted]. Please close this case as the customers complaint is baseless. she ordered when we were closed and we shipped it right when we got back. We cant cancel an order that shipped already and her email was answered within 24 hours of our return. Please let us know if you have any additional questions and please make sure our grade does not get affected by this. Thank you

Thank you for giving us the opportunity to address [redacted] concerns once again.
While we fully understand the customers frustration, we have done everything within our power to accommodate them and try to help them get this problem resolved.
As we stated previously this purchase was made through [redacted] and therefore any claims have to be addressed to [redacted] directly.
This is not because we do not care about our customers but rather it is clear [redacted] policy that as sellers on [redacted] we have to abide by. 
You can learn more about the warranty offered by [redacted] here [redacted]

This is a manufacturer's issue and is not something that is covered by our warranty. It is considered wear and tear. It is not reasonable for us to be expected to cover the cost of the entire item after it had been worn. We are willing to refund $50 which is more than half the cost of the item. Additionally, the customer can keep the item. This is only if he removes all complaints against us. Please close this case and make sure our grade is not affected since we are going beyond the call of duty with this customer and please disregard any other messages you get from him unless he is accepting our resolution. Thank You

The customer wore the watch for over 2 months. It was sent back to us but it was not repairable and the damage to the item after wear and tear was not covered by the warranty. We sent it back to the buyer at our own expense. Additionally in a effort to keep the customer satisfied we offered to...

refund 1/2 of the total cost of the item and he would be able to keep the merchandise. More than that would be unreasonable. Since we answered the case and are following our return/warranty policy as stated on our website; Please close this case and make sure our grade is not affected. Thank You

Review: I bought this watch on June **,2015 however I got it on July *. As they said it already almost 6 months, this is not correct, from the day I get the watch until the day I require to return it is not even 4 months. On September, I brought the watch to China as a gift for my friend. My friend have noticed that the watch time is not accurate so I have sent a email to Authentic Watch Store asking did they have the warranted card that my friend can go to the [redacted] store check what is the problem of the watch. They have replied me that we can only ship the watch back to them. However I have bought a few Tissot watch back to China but they all can get the service in the [redacted] store. Because of this my friend give up of checking the watch in China. After wearing it one week, he found out that the watch have gain faster 1 minute everyday. My friend told me to bring back the watch from China and return it, so I email them that we require to return the watch. I have to ask my other friend to bring back the watch from China. It's not that every time there's problem with it and we can get someone to bring the watch to US. This is already making me so frustrating. Also,We don't feel any confident on the quality of this watch, and we have to ship back the watch to them every time this doesn't even make my life easier, especially that I can't accept that we only have 10 day to ship it back to them. Because of the time limit we use 62.91 dollars on the shipping fee. We can't afford it the fee every time there's a problem with it. And now the watch have the same problem again even thought we shipped back to them and fixed it. When we send a email to them they said sadly to hear this but they can't do anything with it also saying that but we have two year of warranty. So I ask them for exchanging a new one they said unfortunately we can't. If we can't exchange then that's not call a warranty. And it's their responsibility to take care of the condition problem of the watch and not saying many different kind of excuse and stuff.Desired Settlement: Refund and check their watch quality it's just so back that they are not talking responsibility of this situation.

Business

Response:

Please note that the customer purchased this order through [redacted]. With [redacted] purchases "We offer a standard 30 day return policy which is detailed below. Any requests for returns, repairs, replacements, exchanges, etc. must be made within 30 days from the date of shipment. If such requests and returned items are not received within this timeframe, in most cases we will not be able to authorize a return, process a replacement, or issue a refund." This order was purchased in June and received in July. Customer request for a refund came in well over 30 days thus they are not eligible for a return for a refund/replacement services. As the warranty is not provided by us we have no control over the terms and services of the warranty. If you view the listing for the customers order ([redacted]) it clearly states "Warranty: 2-Year [redacted] Warranty provided by [redacted], instead of the manufacturer." Customer has been provided with [redacted] phone's number for further support. We understand that the customer is upset but there is nothing we can do for the customer over 6 months after a purchase is made. Customer made this purchase with the knowledge the purchase was only covered for 30 days in regards to a refund or a replacement. While we sympathize with their issue we have assisted this customer to the best of our abilities given the terms we agreed on at the time of purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't think that is the excuse or response. I know this is the [redacted] return policy. But the problem is the watch quality. I wore the watch within one week the watch already have problem. They say we only can fix the watch in their store. I have brought few Tissot watch before however every one of it we can fix it in [redacted] store. They said we have to ship it back to them, ok we shipped it. However the watch that they fixed and shipped back to us still have the same problem. They told us to contact that [redacted]. But is their responsibility and their problem that the watch hasn't been fix. I don't think this is my responsibility to contact them and waste my time to complain again. They should solve this problem we are the costumer not the company. Also we cant afford every time ship the watch back and pay the shipping fee.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for giving us the opportunity to address [redacted] concerns once again.While we fully understand the customers frustration, we have done everything within our power to accommodate them and try to help them get this problem resolved.As we stated previously this purchase was made through [redacted] and therefore any claims have to be addressed to [redacted] directly.This is not because we do not care about our customers but rather it is clear [redacted] policy that as sellers on [redacted] we have to abide by. You can learn more about the warranty offered by [redacted] here [redacted]

Review: I have bought the Hamilton automatic watch on September [redacted] for $434.92, after two weeks noticed that this watch was gaining time ,took a close look and it gained 3 min per week ,contacted seller ,after couple of emails decided to send for repair ( paid $ 22 for shipping altough it was within 30 days of purchase ,and I really wanted a new watch but they said just because I wore it I can't get a new one ! How could I noticed the problem if I didn't use the watch?). Mean time I have contacted [redacted] service department about problem with this watch not keeping accurate time and was told that this type of mechanism shouldn't be off that much (they only +/- 5 sec a day). After 4 weeks I got the watch back (11/**/13) and it had scratches all over it ( and I wore it only three weekends because I work in constraction and that is to expensive time piece for everyday use) so I contacted seller and at first they blamed [redacted] and then me , that I have scratched it .Again I was demending a new watch because I paid for new one and got stuck with defective product,on top of this it is not fixed because still going 3-4 fast.It feels like buying refubished item only for full price. When I told them that I will complaint to Revdex.com ,costumer rep told me that at one time Revdex.com wanted a $1000 from their buisness in exchange for lifetime A raiting, I don't know if that's true or not but it sounds shocking.Desired Settlement: Either I'll return it and get my money back or they will have send me a new one and than I'll return this one .

Business

Response:

We can only take back the watch within 30 days for refund or exchange besides that we warranty our products for two years. We fixed it and sent it back in the same condition . We have no idea how the watch got scratched but it was not by us. In a effort to keep the customer satisfied we were willing to give him $20 to get the watch polished. He wants $25 and we agree with that. Please let us know if that is a good resolution and we will credit $25 right away

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not accept their offer because I did wanted a new watch the firs time (three weeks after the purchase) ,but was told that I wore it and all they can do is to repair it .Also I went to jewelry stor and asked how much it would cost to polish scratches and was told that they have to take it appart polish it and put it back $45 at least, but I did not pay $434.92 for watch that needed to be repaired.Second, the wacht is not fixed because I have recieved it 9 days ago and is still going to fast (4min),its like someone wore it for four weeks without fixing it and sent it back to me .I want my money back or new one ,and once I get the new one than I will send back defective one . thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

NO,NO, please stop your lies !!!! You did not fix the watch ,how many times I must tell you that? It is still going fast and again scratched worse than the one I've had for two years .I will not close this case , and will go to every possible site to let people know about my BAD experience with your service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding the case Case #: [redacted] for [redacted] The item was repaired and sent back to the buyer. We have no record of any complaints after we repaired the watch and sent it back to the buyer

Review: Bought a white Nixon watch that yellowed,sent back to them beyond their 30 day window but they agreed to to refund or exchange any way which is substantiated in emails. Received my original watch back 4 weeks later after numerous calls and emails.Desired Settlement: I would have accepted the black Nixon as negotiated with them but now I can no longer expect to be sent a good watch after submitting this complaint. A refund with a postage paid package as I have already spent $15 sending it back once.

Business

Response:

The customer wore the watch for over 2 months. It was sent back to us but it was not repairable and the damage to the item after wear and tear was not covered by the warranty. We sent it back to the buyer at our own expense. Additionally in a effort to keep the customer satisfied we offered to refund 1/2 of the total cost of the item and he would be able to keep the merchandise. More than that would be unreasonable. Since we answered the case and are following our return/warranty policy as stated on our website; Please close this case and make sure our grade is not affected. Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The message reply from the business contains false statements that can be substantiated via corresponding emails. First, I wore the watch for 3weeks before it started yellowing which was within the warranty period. I contacted them 5 weeks after in which they agreed to refund or exchange for a black one, also substantiated in an email. Their statement that it was damaged and not repairable is inaccurate, as it was NOT damaged or needing repair, but a DEFECTIVE product such that it was a white watch that yellowed after 3 weeks! They agreed to refund or exchange even though it was outside the 30 days after I sent their requested pictures of the yellowing watch (agreed in email). Refunding 1/2 the cost as they offered is not acceptable as the watch is not wearable due to the hideous yellow staining. Only a full refund of $92.20 and additional payment of $15 for postage I paid to get it back to them is acceptable.it should be noted that I have found numerous complaints on multiple websites complaining of problems with this business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This is a manufacturer's issue and is not something that is covered by our warranty. It is considered wear and tear. It is not reasonable for us to be expected to cover the cost of the entire item after it had been worn. We are willing to refund $50 which is more than half the cost of the item. Additionally, the customer can keep the item. This is only if he removes all complaints against us. Please close this case and make sure our grade is not affected since we are going beyond the call of duty with this customer and please disregard any other messages you get from him unless he is accepting our resolution. Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I have stated in prior responses the three week old white watch yellowed which is not normal wear and tear. They agreed to refund or exchange as substantiated in emails. A yellowing white watch is not useful to me so no I will not accept a reduced payment or wish to keep the watch. Only full refund and an additional $15 shipping cost that I spent to send the watch back will be accepted.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a watch on line on Saturday April **. The is on line retailer did not open again until Wednesay the [redacted]. I tracked the package from the [redacted] with no status update via the UPS website. I attempted to call and email on 4/** to no avail. There has been no response to my emails and when their business number is called (regarless of whether you hit 1 for sales or 2 for service) it rings once and says nobody is available and autormically disconects you. As I can't communicate with this retailer and they won't answer their phones or responde to emails, I no longer want the item I have purchased which I now see is in transit. I will be refusing the merchandise for delivery and will be asking for a full refund. I have also contacted American Express to refut the purchase prise amount of 251.75. Without being able to speak with this retailer I no longer trust their merchandise and don't want to do business with them.Desired Settlement: I want a full refund of the purchase price of $251.75. I will not pay restocking fees or fees to mail the item back .

Business

Response:

We were closed due to holiday observance. We did not see her email until after the item was shipped out which was right when we got back. Of course after being closed for several days all the emails and phone calls could not be answered all at once we need at least 24 hours to respond to everyone. We did everything by the book and shipped her item the first chance we possibly could and was not ignoring her we were just closed. We answered her the next day but it shipped already which we thought was a good thing. If she does not want the package she can refuse it and we will refund her when we get it back. The tracking number is [redacted]. Please close this case as the customers complaint is baseless. she ordered when we were closed and we shipped it right when we got back. We cant cancel an order that shipped already and her email was answered within 24 hours of our return. Please let us know if you have any additional questions and please make sure our grade does not get affected by this. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not obtained a credit on my credit card. Please keep this open until a credit comes through. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have refunded the customer now the full amount that she paid since we got the item back at our warehouse. Since we have agreed to do what the customer asked for please close this case and make sure that our grade does not get affected in any way from this.

Please let us know if you need any additional info

Thank you