Author Solutions, LLC

Dear Revdex.com,
Thank you for the opportunity to review and complete Ms*** refund request
Ms*** *** signed up to publish her son, *** *** book with Xlibris on May 6, She purchased a Black & White Professional publishing package at a promotional rate
of $and elected to use an installment payment plan which added a $non-refundable surcharge, making her package total $Ms*** made the first payment of $that day with the remaining two payments each set up for auto-charge on the same day of the two following months.
Ms*** indicated that she requested the cancellation of their publishing package on May 27, Upon receipt of this complaint, a review of Ms*** account history was conducted, confirming that there was indeed a delay in the endorsement of her request for processing to the appropriate department We apologize to Ms*** for the delay in carrying out her request and thank her for calling to our attention her situationTo ensure the proper handling of future requests, the individual responsible for the delay was coached appropriately
Under Section of the self- publishing services agreement she signed, copy attached, Ms*** is entitled to a 100% refund less the non-refundable setup fee of $and the $non-refundable installment surcharge
Package Price
$
Installment Surcharge
$
Total Payment
$ 1,
Less:
Setup Fee
$
Non-Refundable Installment Surcharge
$
Refund Amount
$
As of this writing, Ms*** refund request has been approved for $ As she requested to be reimbursed by mail, a check will be issued and sent within the next 7-business days to her address of record
In summary, we apologize to Ms*** for any inconvenience she may have experienced due to the delay in completing her refund. In accordance with the terms of her services agreement, a check refund check will be issued and mailed to her address of record
We hope the information provided with this letter illustrates the steps we have taken to address Ms*** concernsPlease let us know if additional steps need to be taken for an amicable close to this case
Sincerely,
Elaine ***
Manager of Author Satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to review and complete Mr***’s refund request On November 14, 2016, Mr*** purchased a Black and White Custom Publishing package from Xlibris for the publication of his book “*** *** ** ***.” He took advantage of a 50%
discount off the published price and chose to use a three part installment payment plan which added a non-refundable service fee of $to his purchase price, making his total $He made the first payment of $that day with the remaining two payments set up for auto-charge on the same day of the two following monthsHe signed both the Services and Distribution Agreement and the Payment Plan Agreement on November 16, Mr***’s manuscript was received and subsequently endorsed to content evaluation on November 22, Content evaluation is the process in which Xlibris assesses an author’s manuscript to ensure that it meets our standards for publishingThe content of Mr***’s book was flagged due to possible libelous content and lack of permission on use excerpts from copyrighted materialsXlibris worked with Mr*** on the requirements to pass the content review process An updated manuscript was received from the author and was re-submitted to content evaluation on January 9, The second review of the manuscript upheld the initial results with some libelous and flagged statements remaining unchangedMr*** agreed to continue working on his manuscript and make the necessary revisions to meet our content standardsA third review was made after submission of a revised version from Mr*** but once the updated manuscript failed to pass our content reviewThe results were communicated to Mr*** in February and he again agreed to make revisions to his work We received a request from him to terminate our services agreement on March 1, All Xlibris refunds are processed within our committed timeline of days from the date of the termination request According to the Termination and Refunds Section of his Services and Distribution Agreement (copy attached), projects with manuscripts failing our content evaluation process, qualify for a refund of the amount paid for the publishing package less a $content review fee, the $account setup fee and, per the Payment Plan agreement (copy attached) the $non-refundable installment surchargeMr*** is due $less $or $649.50. This amount was credited to his account on April 4, in three (3) transactions: transaction ID ***; transaction ID ***; transaction ID *** We hope the information provided in this letter illustrates the steps we have taken to address Mr***’s concerns Sincerely, Elaine H*** Manager of Author satisfaction

Dear Revdex.com, Thank you for the opportunity to review Dr***’s experience and confirm that a refund was returned to her credit card on December 15, On October 27, 2017, Dr*** purchased an Embark publishing package from Balboa Press for the discounted price of $899. On October 31,
2017, CheCoordinator Mary R*** sent her an email introducing herself and attached a Welcome Packet containing specific guidelines and instructions for submitting the manuscriptDr*** confirmed receipt of the packet the following dayDuring the month of November, MsR*** made several follow up call attempts and sent emails to offer her assistance should Dr*** have any questionsOn November 21, Dr*** responded expressing that she wanted to cancel her publishing project because her materials would not meet the image requirementsShe spoke with a production supervisor about her concernsThe refund request paperwork was prepared and forwarded for review the next dayA member of the Refunds Team reviews all refund requests before reimbursement can be madeRefunds are subject to the following criteria: The terms and conditions of the services agreements for the project are consulted to establish refund eligibility and amount;Contact numbers, mailing address and payment information on file is validated to ensure reimbursement will reach the client.Re-confirmation of the client’s cancellation desire is established.Upon approval, the refund is scheduled for payment, usually on Friday On December 13, Refund Specialist Christopher C*** spoke with Dr*** advising her that per the terms detailed in Section of her Services Agreement she is eligible for a refund of $The funds were returned to the credit card used to make the purchase on Friday, December 15, via Transaction ID ***. Depending upon the credit card company the funds can take to business days to appear on her account We apologize to Dr*** for the time taken to complete the refund review process We trust this information illustrates the steps taken to address Dr***’s refund concern Sincerely, Elaine H*** Manager of Author Satisfaction

Dear Revdex.com, Thank you for the opportunity to clarify the terms of our agreementOn April 19, 2018, Mr*** purchased an Inspire Publishing package at the discounted price of $3,He opted to pay in installments adding a non-refundable $auto-payment sfee, making his total $3,
He made the first payment of $that day with the remaining three (3) payments of $scheduled for the same day the following three monthsAttached is a copy of his electronically accepted agreement for your referenceIn this filing, Mr*** acknowledges that he failed to read the terms of the agreement prior to executing his acceptance of themThe Services and Distribution Agreement is six (6) pages longIt begins with two (2) identifying paragraphs explaining the scope and terminology in the document, followed by ten (10) headlined sections denoting the topic covered and closing with the signature portionThe following statement is in bold and all caps at the beginning of the signature block… “I have read, I understand, and I agree to comply with the guidelines, as well as applicable laws and regulationsI have also read, I understand, and I agree to the terms set forth in this services agreement.” We refunded him in accordance with Section Termination & Refunds of the agreementThis section describes terms for cancellation of publishing packages prior to submission of materials and at various stages after submissionBecause he had yet to submit a manuscript, we applied the terms stated in the following excerpt: “If You terminate the Agreement, or if We terminate the Agreement for Cause (as defined below) at any time or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: Prior to submission of Your Manuscript: 0-calendar days after the purchase: 100% of purchase price, less $or 10% of the purchase price, whichever is greater More than calendar days after the purchase: No Refund” Cancellation prior to submission made him eligible for a refund of 100% of the package purchase price less 10% of the package price and the non-refundable payment plan feeThe calculation: 10% of the $3,package price is $plus the $payment plan fee = $to be withheldSince he paid in $874.80, we deducted the $and returned the difference of $to the credit card used to make the paymentWith each executed agreement, the process of preparing for the arrival of the manuscript and its release to print beginsImmediately the agreement triggers the our IT and accounting staff to sa series of behind the scenes work orders and tasks necessary to fulfill the elements of the packageScheduling and staff assignments to fulfill those tasks also beginAs Mr*** experienced, we immediately assigned staff to contact him and provide one-on-one pre-submission guidanceAdditional accounting systems are sfor author purchases, sales and royalty tracking plus an on-line My Account page where status information and sales data is always available to the authorIn summary, the signed agreement initiates the systems and staff allocations necessary to complete the projectIn conclusion, we refunded Mr*** in accordance with the terms of the Services and Distribution Agreement he agreed toWe trust this information addresses Mr***’s concernsSincerely, Elaine H*** Manager of Author Satisfaction

Dear Revdex.com, Thank you for the opportunity to reassure Ms.*** that her refund request for the Author Learning Center was honored promptly and the monies returned to her credit cardIn order to take advantage of any Author Learning Center (ALC) free trial period, one must first register on the
Author Learning Center site. During registration, one is asked to provide an email address, set a password, agree to the terms of service, and provide credit card details to be used only after the complimentary membership period expiresAccording to the terms of service, notification to not extend past the trial period or to cancel an ongoing subscription needs to be made either prior to the completion of the trial period or before the billing date for the new month to nullify charges for the upcoming monthWith the purchase of her publishing package, Ms*** signed up for a one-month complimentary Author Learning Center trial period on May 20, thru June 19, 2017. On June 12, 2017, at her request, the trial period was cancelled On August 20, our records show a second one-month trial period for the Author Learning Center was initiated for the period of August thru September Because no cancellation notice was received the subscription was activated resulting in the $charge to her card for the month of September thru October On September 21, Ms*** contacted us contesting she had not authorized the $charge that appeared on her credit card for the Author Learning Center and requested a refundIn reviewing her account we were unable to find documentation of the circumstances surrounding the offering of the second trial, or its acceptance or refusal. Subsequently we entered a refund request the same day. The refund was approved and a return to her credit card for $was issued on September 22, Ms*** was also advised by phone of the refund the same dayA copy of the refund is attached for your referenceWe trust this information illustrates the steps taken to immediately address Ms***’s concerns Sincerely, Elaine H*** Manager of Author Satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meI contacted *** bank and they could not find a record of a refund, but I see a refund in my online bank statementThank you
Regards,
*** ***

Dear Revdex.com, Thank you for giving us the opportunity to respond to Mr***’s request for a refund of his publishing package and return of his flash driveOn June 6, 2017, Mr*** purchased the Basic E-book Publishing Package from AuthorHouse for $and paid via checkHe signed the Services and
Distribution agreement the same day (copy attached)His manuscript was submitted via a flash drive that was mailed to our officeAfter receiving Mr***’s manuscript, it was sent for a mandatory Content EvaluationThe Content Evaluation is the process in which AuthorHouse assesses submitted materials to ensure that they meet our standards for publishingAll submitted materials are reviewed for possible copyright and libel issuesPer section of the Services and Distribution Agreement, all submitted materials must comply with our content guidelines as set forth on our website and all applicable laws and regulationsOn June 16, 2017, Mr*** was notified via e-mail that we had identified areas of his manuscript that included possible libel and/or invasions of privacyThis e-mail listed examples of problem areas and also included suggestions for how to remedy the problemsTo date, Mr*** has declined to make any changes or supply permission statements from living individuals included in the workHe has requested cancellation and a refund for his packagePursuant to Section (Termination & Refunds) the Services and Distribution Agreement (see attached copy), if a manuscript fails to meet the Content Guidelines, the author is eligible for a 100% refund of the purchase price, less a Content Evaluation processing fee of $Because the cost of his e-Book only publishing package is less than the Content processing fee, we submitted his situation for further considerationAfter review, we have determined that the refund option for packages purchased up to days prior and before submission of a manuscript will be applied to his requestSubsequently, per section 4, he is eligible for a 100% refund of the purchase price less $(administrative sfee) or 10% whichever is greater. He will be issued a refund in the amount of $(the cost of the package $less $150) via checkPlease allow 5-business days for the check to be cut and mailedRegarding the flash drive submitted by Mr***, a request for it to be returned to Mr*** was entered on August 23, and it was mailed via UPS the same day, tracking number ***In closing, due to potential libel issues within Mr***’s submitted manuscript, we have cancelled his project at his request and a refund in the amount of $will be paid to him via checkThe flash drive containing his manuscript should be delivered to his address of record on August 25, according to the UPS tracking number provided aboveSincerely, Elaine H*** Manager of Author Satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of this date and time, 9:PM PDT, 3/15/2018, the refund has NOT been made to my credit card accountPerhaps iUniverse should review their process and ensure the refund was applied to my accountIt would seem that the refund should have appeared on my account at COB yesterday.In addition, Section of the SERVICES AND DISTRIBUTION AGREEMENT, which I did NOT sign, clearly states that "10%" of the purchase price is not refundediUniverse held 20%, a violation of their own written contractHowever, there is no contract, therefore iUniverse had no right to charge my account at all
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to assist Ms***’s with the purchase of copies of her book Ms*** signed up to publish a second book with Xlibris on December 15, She purchased a Black and White Professional publishing package at the special price of $She
opted to use a three-installment payment plan, which added a $non-refundable surcharge, making her total purchase $She made the initial installment that day with the remaining two payments set up for auto-charge on the same day of the following two months. Over the past years, we periodically reached out to Ms*** regarding the status of her second manuscriptShe contacted us on March 21, to discuss her plans for her open publishing packageAt this time, she stated she had decided to cancel the second package and use the payments to purchase copies of her book published by us in February Due to the time span between her package purchase and her cancelation request, we advised her we needed to review the terms of her agreement prior to taking any action on her requestSubsequently, we requested the archived copy of her agreement and advised her publishing consultant of her request Upon receipt of this filing on April 2, 2018, we recognized that further discussion with her about her request had yet to take placeWe apologize to Ms** *** for our delay in confirming the viability of her requestWe contacted her explaining that after reviewing the terms and conditions of her open publishing agreement, we will honor her request, cancelling the agreement and allocating the eligible refund amount for the purchase of copies of her published bookMs*** agreed to the funds transfer amount, the number of books purchasable and our goodwill offer of no shipping charges We confirmed her address and placed the book order on April 4, Her order of paperback copies is already on its way to her through UPS with tracking number *** In summary, Ms***’s request was subject to the terms of a publishing agreement and required verification before acting upon her requestAgain, we apologize for the delay in confirming the results of our findings with herHer publishing package has been canceled and the refundable amount used for the purchase of copies of her in-print title We trust this information illustrates the steps taken to address her concerns Sincerely, Elaine H*** Manager of Author Satisfaction

Dear Revdex.com, Thank you for your continued assistance in our efforts to address Mr***’s concernsIn our initial response we explained the fulfillment status of all the marketing services in Mr***’s accountWe would like to apologize for the confusion brought about by the breakdown of services we provided in the initial responseThe fulfilled services described in the initial response were for part of his publishing packageThe services included in the New York Times Media Marketing package have been approved but remain pending due to the unpaid balance on the accountMr*** approved the draft of the press release and the New York Times Sunday book review ad created by Authorhouse for his book As stated in our response to his original filing, the refund terms and conditions regarding his refund request were explained to him and are contained in Section of his Self-Publishing Services Agreement. In addition to attaching a copy of the agreement to our original response, the text of the clause governing refunds of services not included in Publishing Packages was quoted Upon receipt of his rebuttal, our Author Satisfaction Department contacted him to further discuss his concern. Per the Agreement and company policy, we do not issue refunds for services which we have started or partially fulfilled nor do we convert its full or partial payment into other servicesHowever, in light of his current circumstance, we have offered to make an exception which he has agreed to acceptWe have cancelled his New York Times Media Marketing package and the balance owed on its payment planWe have transitioned the monies paid in for the marketing package into copies of his book which he may sell or give away and retain all proceedsAn order for paperback and hardcover copies of his book is being processed for delivery within 10-business days. We trust this information illustrates the steps we have taken to resolve Mr***’s concern Sincerely, Elaine H*** Manager of Author Satisfaction

Dear Revdex.com, Thank you for the opportunity to investigate and resolve *** ***’s concerns regarding her request for a refund. Ms*** purchased an Essential Color Paperback publishing package from AuthorHouse on February 3, at the special price of $719. She opted to use a
payment plan splitting the cost into four monthly payments plus a $processing fee, making her total $749.00. Attached are the forms Ms***’s Publishing Consultant completed at the time of the phone order. In November 2009, Ms*** expressed her desire to publish a novel instead of the children’s book she had originally intended. She spoke with Publishing Consultant Karin Romani, who made arrangements to exchange the color publishing package for a black-and-white package more appropriate for a novel. The notes of that call are attached. To make this “trade” the original color package would need to be cancelled and the monies paid toward it transferred to the new black-and-white package. Ms*** states that she has been attempting to obtain a refund since 2010. As customer service is a high priority for us we initiated an investigation to determine what transpired with her account Our research found that Ms*** completed the payment plan installments for her color package totaling $749. We also found that, due to an administrative error, a new file for the black-and-white package had not been opened when the original color package file was cancelled. However, the monies Ms*** paid for her original package remained as a credit on her account awaiting allocation to the manuscript she had indicated she would be submitting A review of the notes, electronic communications and the inbound and outbound call data for the three phone numbers listed on Ms***’s account, 575-639-1513, 575-218, and 575-619.0131, found the absence of communication from Ms*** for the four (4) year period from December to December The file notes (copy attached) and phone records indicate that Ms*** called our office in December 2014, indicating that she was still editing her book but planned to move forward with publication. Ms*** was informed at that time of the error in exchanging her package. Prior to receiving that information, Ms*** appears to have been planning to move forward with her book. Refunding a package purchased six (6) years ago involves approval from multiple departments in the company. Upon receipt of this complaint, we expedited the process. The refund has now been approved, and a check for $(the full cost of the package, less the non-refundable payment plan processing fee) will be mailed to Ms***’s address within 7-business days. We trust this information illustrates the steps we have taken to address Ms***’s concerns.Sincerely, Elaine H***Manager of Author Satisfaction

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not a satisfactory response because it omits, and does not fully address, facts that are listed in my complaintI do not see any reason to continue since there is no way to prove a negativeTherefore, since I cannot get an full response, I want Authorhouse and/or Authorsolutions to withdraw any product they published with my name on it from all Internet venuesI consider them unauthorized books.
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
2/10/Black and white package #*** (paid in full)2/13/Black and white Executive package $5624.25(2/13/$+(3/13/17) $600.+ (4/6/17) $481.42+= $ Both packages were placed on hold April 10/balance of $(Section 6) Staff in September told me to send an email cancelling memoir package..The B&W poetry book was released and published.I was shocked when MrH*** stated the memoir was still on hold I have not submitted a memoir manuscript.MrH*** offered 50% refund $MrH*** in April/MrH*** called again offering only $since she did not answer sooner.I refused the $offer and demanded a full refund $Xlibris clearly violated their company protocol (Section ^) I am requesting $return
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to provide clarification for Ms*** regarding the terms of her Services Agreement and her royalty and refund concernsOn January 10, 2014, Ms*** purchased the Essential publishing package for $and added on the Author Website for $and the
Bookselling Promotional Materials at no cost. Ms*** elected to pay for these using a three installment payment plan, adding a non-refundable $payment plan fee, totaling $1553. The same day, Ms*** returned the signed services agreement, copy attached. Sales and Royalties Ms*** writes “After finally publishing my book early this year, I have not received any royalties or an accurate sales receipt.” Ms***’s project was made available for purchase on March 29, 2017. In her signed services agreement, Schedule A, Section Royalties, (c) Royalty Payment, it states: “Royalties will be determined quarterly and paid to AUTHOR within sixty days after the quarter ends if the amount of the Royalty exceeds $dollarsIf the quarterly Royalty amount does not exceed $dollars, this Royalty amount will be added to the subsequent quarterly Royalty amount due (Cumulative Annual Royalty)The Cumulative Annual Royalty will be paid to AUTHOR within sixty days after the quarter end in which the Cumulative Annual Royalty first exceeds $Cumulative Annual Royalties that do not exceed $dollars at the end of the calendar year will be paid to AUTHOR within sixty days after year end.” Ms***’s royalty statement is attached. As evidenced from the statement, Ms***’s due royalties are $which is below the minimum threshold of $75. Therefore, Ms*** has not been paid. She will be paid either when her royalties exceed the minimum threshold (after tax withholding) or in the cleanout quarter, Q2017. If Ms*** would like to be paid each quarter regardless of amount, she can submit direct deposit information via her secure author center on the Abbott Press website. In this same author center, she can also submit her tax information to prevent tax withholding on any royalty payments. Ms*** claims she has not received an “accurate sales receipt” but does not indicate what is not accurate about the royalty report. An audit of her sales indicate that the royalty statement is reflecting all sales reported by retailers/printers thus farFulfillment of services Ms*** writes “ALL services I paid for were either not completed or not done fully, satisfactory, or in a reasonable manner.” Ms*** approved the book project for printing on March 28, by returning the galley, cover, and pricing agreement forms, thus completing the projectMs*** approved the Author Website on August 25, and the website was completed on August 30, 2017. Attached is the post fulfillment report she was sent that same day. The Bookselling Promotional Materials were fulfilled and delivered to Ms*** on May 15, 2017-UPS tracking number ***All services have been completed. Ms*** approved all services so we are unclear why she feels the completion is not satisfactory, as she does not elaborate. Summary of desired resolution Ms*** is requesting a full refund, all due royalties, and compensation for mental, emotional and financial trauma A full refundAll services have been fulfilled with Ms***’s approvalSubsequently, in accordance with Schedule A, Section of her Services Agreement, she is no longer eligible for refund.Due royaltiesAs explained above, Ms***’s royalties are below the minimum threshold and will not be paid until they exceed the threshold or if they do not, in the cleanout quarter which is QShould Ms*** desire to bypass the threshold requirement and receive royalty payments earned in the quarter regardless of amount, she may do so by enrolling in the Electronic Funds Transfer program (EFT) thru her secure author center. CompensationWe respectfully decline Ms***’s request for compensation. There is no evidence of delays in fulfillment or consistent lack of response from staff or breach of royalty remittanceWe trust this information clarifies Ms***’s concernsSincerely, Elaine H*** Manager of Author Satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Attention Revdex.com,
I do not except the response of the business for the following reasons:
Once again this company has not addressed the complaint and the pertinent issues at hand. Once again they are making an attempt to disclaim my allegations, yet although be it this time they have made more of an effort to disprove the credibility of my allegations, they have once again failed to provide any evidence what so ever support their claims. There is much involved in my claim and it is not just the intoxication issue. This claim involves also deceptive business practices on their behalf and gross misrepresentations of fact that were used to mislead and entice me into purchasing their services and or products. Not to mention the numerous harassing phone calls that I received fro their sales people who kept calling and bugging me for even more money despite numerous attempts by me to tell them not to keep calling me. And, they also had intentionally withheld valuable information from me that they actually had, and subsequently if I were given such information I would have never purchased anything from this company. (for example withholding info on prior sales success from previous authors etc.!) This information they had all along and it was intentionally withheld from me in what was an obvious maneuver to keep me uninformed and in the dark in such matters. As I stated earlier I was told no such sales figures were available prior to my sale, yet later (after the sale)I ask the same salesperson a question and she disclosed the exact type of info I was previously denied. Not to mention filling my head with grossly unrealistic sales expectations that were no way even remotely close to anything they knew they would ever realistically expect anyone to ever get. So why give those grossly over inflated quotes? Just one reason and one reason only. To make a sale! And I'm sorry but to deliberately misquote and mislead someone like that is not only down right unethical, but perhaps illegal too? Common, quoting me between 58,and 116,copies (I sold about copies, far less then 116,I would say!) when in reality they well knew that at best the most their authors who previously used reader's digest ads sold was probably only several dozen to perhaps several hundred for their most successful authors. The point is that they had no business denying me stat's on their prior sales figures when indeed they actually had such figures available.
And, it is not just the RD sale that such tactics were used. Look at my previous (initial) complaint there are numerous issue that are involved in this complaint and any one of these issues would be grounds for a complete and full refund to me due to the highly questionable tactics that were used. And as to the legality of such tactics, that too is highly questionable, and I leave it to you kind folks at the Revdex.com to determine such merits.
The Xlibris company has once again failed to provide and real or substantial proof on their behalf to disprove my allegations. They have only continued to provide a list of policies/procedures and the like, and they have still have not made any attempt to provide any type of real evidence to contrary. Why? Because they know that to provide you with a complete copy of ALL my phone correspondence and other correspondences would result in the revelation of my claim as being valid.
In light of the issues aforementioned, I respectfully request that the Revdex.com allow for a 100% refund to me by Xlibris in the amount specified in my complaint on the basis that Xlibris has failed to provide you any contrary evidence nor did they provide the Revdex.com with a complete copy of all my correspondences with Xlibris (including all phone calls) For certainly the merits of this claim lies in the evidence and in the Revdex.com having all of the evidence in hand. And I am confident that if the Revdex.com were given such evidence in its entirety to evaluate that a ruling might well be made in my favor
Respectfully submitted:*** ***