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Authorized Towing

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Authorized Towing Reviews (3)

Review: I'm very disappointed with this company, they towed my parents car because it was parked in a handicap spot in the apartment complex they live in ([redacted] apartments in [redacted], MD ).

My parents do have a permit that hangs in the mirror but they forgot to install it that day.

They park every day in the same spot, so I know they've seen their vehicle with the permit install plus they saw a wheel chair in the back of the car, I know this because the manager from the apartment show me pictures that the towing company took before they took it away.

The week this happened we had 90+ degree weather

My mother is 86 years old and my father 94 and suffering from dementia and Alzheimer, and as we know weather this hot can be dangerous for elderly people; but of course, this company did not care for handicap people.

My parents had to walked from their building to the management building without my father wheel chair to ask what happened to their car.

It's disappointing that are companies like Authorized towing that don't care about the well been of other people, it seems the only care about taking money from others.Desired Settlement: We would like the cash refunded, but most important, I would like a promise that they will have more consideration to the handicap.

Review: We were given permission to park in a spot by an employee (security guard)in a stores parking lot to walk up to an adjacent store to tell our son we were there to pick him up. Literally 2 minutes later when we came back tot he car the tow truck driver lifted the car on his truck and despite being informed that we got consent from an employee at the store he refused to drop the car until $50 was paid. In this situation because we were given permission from a store employee the parking was authorized and there should not have been any charge. The tow truck driver was obviously hiding out and waiting and was extremely pushy and unwilling to listen and insisted only on the payment and because he had the car hostage there was no choice.Desired Settlement: Refund the $50

Review: Car was towed illegally. Car was taken illegally. And payments was given to their company . I ask who was in charge they said nobody . They briefly told me "Call the police we don't care" . This company has numerous complaints. The people at this company are rude and dissatisfying. They said they do not have a boss and paying was my only option. I ask the individuals for a contact to their owner or someone who's in charge. They sent a picture to my email stating the reason my car was towed. In the picture it showed nothing but the back of my vehicle.Desired Settlement: I paid for my car with funds I really couldn't afford and could not get any help from anyone.

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Description: Towing - Automotive

Address: 14514 Southlawn Lane, Rockville, Maryland, United States, 20850

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