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January 17, 2017 Re: ID *** ***M G Rd San Antonio, Texas 78251Dear Mrs*** ***,Thank you for taking the time to read my response in reference to the Complaint filed by customer *** ***.Ms*** bought this vehicle on August 27, 2015, it was sold to her
on an basis.Ms*** was given a *** before and after the sale, I have enclosed a copy including the new one as of today so that you can see that it does not state it's a flood vehicle.*** does has a Buy Back Guarantee and I also recommend that she contact them to see how she can file a claim through their Buy Back program.Please feel free to contact me if you have any further questions or if I can be of assistance.Thank You,*** *** General Manager***