Complaint: [redacted]I am rejecting this response because: the pen was not brought back to the store in half the year. The purchaser went back on several occasions and the store agents were unable to locate the pen that purchaser was asked to leave so technician can take a look at it. The purchaser never requested free merchandise, she only requested that if something was purshated it should not be defective. The purchaser kept returning to store because the store could not locate the pen. In fact sometimes when she would go, the store would be closed even even during their business hours. When she would ask for manager she was always giving the round abouts. She was frustrated first, she paid over 100.00 for a defective pen which was a gift to me. The purchaser never demanded free items just that they give her a pen that was working. Even when she located her receipt they found another excuse not to accomodate her in given her something good that worked. The purchased is an honest human being with excellent credit score and a professional who of corse expect honesty in stores that actually promise to sell good working items.
thank you
Complaint: [redacted]I am rejecting this response because: the pen was not brought back to the store in half the year. The purchaser went back on several occasions and the store agents were unable to locate the pen that purchaser was asked to leave so technician can take a look at it. The purchaser never requested free merchandise, she only requested that if something was purshated it should not be defective. The purchaser kept returning to store because the store could not locate the pen. In fact sometimes when she would go, the store would be closed even even during their business hours. When she would ask for manager she was always giving the round abouts. She was frustrated first, she paid over 100.00 for a defective pen which was a gift to me. The purchaser never demanded free items just that they give her a pen that was working. Even when she located her receipt they found another excuse not to accomodate her in given her something good that worked. The purchased is an honest human being with excellent credit score and a professional who of corse expect honesty in stores that actually promise to sell good working items.
thank you
Sincerely,[redacted]