Auto Advantage Finance

We are in receipt of your correspondence notifying us of the complaint filed by [redacted] Please understand that for Auto Advantage Finance to adequately respond to the complaint, it would be necessary to disclose customer and account information which it is not allowed to do by law unless the customer has waived his right to confidentiality, which has not occurred Therefore, we are unable provide you with specific information regarding the facts and circumstances of this matter We will contact our customer directly in an attempt to amicably resolve this matterWe wish to reiterate the desire of Auto Advantage Finance to maintain the respect & trust our community has given us over many years of doing businessOur company views this matter with the utmost importance

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Auto Advantage Finance has contacted Ms [redacted] and resolved the complaintAAF will consider this case resolved and closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) They contacted me and moved my payment as requested

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] *** They are the exact same companyThey know they are in the wrong and don't want to make it rightThey are a buy here pay here car lot, they finance there own vehicles, they might use a different name just to make it hard on people but they are one in the sameAs far as needing my permission to give information you have my permission

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Ms [redacted] has been contacted and the complaint has been resolved Respectfully, [redacted]

We are in receipt of your correspondence notifying us of the complaint filed by Christopher Tampkins. Please note that we believe that the proper party to the complaint should be Auto Advantage Finance. For your information, the vehicle was sold and financed by Express Credit
Auto on or about (date). Thereafter, the contract was immediately sold to Auto Advantage Finance. Therefore, complaints regarding the condition of the vehicle or its sale should be addressed to Express Credit Auto and complaints regarding the servicing or collection of the account should be addressed to Auto Advantage FinanceFurther, please understand that for either company to adequately respond to the complaint, it would be necessary to disclose customer and account information which it is not allowed to do by law unless has waived his right to confidentiality, which has not occurred. Therefore, we are unable provide you with specific information regarding the facts and circumstances of this matter. We will contact our customer directly in an attempt to amicably resolve this matter Sincerely, Customer Care Department

We are in receipt of your correspondence notifying us of the complaint filed by *** ***. Please understand that for Auto Advantage Finance to adequately respond to the complaint, it would be necessary to disclose customer and account information which it is not allowed to do by law
unless has waived his right to confidentiality, which has not occurred. Therefore, we are unable provide you with specific information regarding the facts and circumstances of this matter. We will contact our customer directly in an attempt to amicably resolve this matterWe wish to reiterate the desire of Auto Advantage Finance to maintain the respect & trust our community has given us over many years of doing business. Our company views this matter with the utmost importance

We are in receipt of your correspondence notifying us of the complaint filed by *** *** . Please understand that for Auto Advantage Finance to adequately respond to the complaint, it would be necessary to disclose customer and account information which it is not allowed to do by
law unless the customer has waived his right to confidentiality, which has not occurred. Therefore, we are unable provide you with specific information regarding the facts and circumstances of this matter. We will contact our customer directly in an attempt to amicably resolve this matterWe wish to reiterate the desire of Auto Advantage Finance to maintain the respect & trust our community has given us over many years of doing business. Our company views this matter with the utmost importance

We are in receipt of your correspondence notifying us of the complaint filed by *** ***. Please note that we believe that the proper party to the complaint should be Auto Advantage Finance. For your information, the vehicle was sold and financed by Express Credit Auto on or about
(date). Thereafter, the contract was immediately sold to Auto Advantage Finance. Therefore, complaints regarding the condition of the vehicle or its sale should be addressed to Express Credit Auto and complaints regarding the servicing or collection of the account should be addressed to Auto Advantage FinanceFurther, please understand that for either company to adequately respond to the complaint, it would be necessary to disclose customer and account information which it is not allowed to do by law unless has waived his right to confidentiality, which has not occurred. Therefore, we are unable provide you with specific information regarding the facts and circumstances of this matter. We will contact our customer directly in an attempt to amicably resolve this matter Sincerely, Customer Care Department

Complaint: ***
I am rejecting this response because:It doesn't matter whether you are a member of the Revdex.com or not, potential customers will use their services to look up the quality of your business and to be quite frank, your internet reputation is abhorrent I am a paying customer with no late payments and has followed every letter of the contract we have made, you not following it is going to a really bad pr black eye for you.As I said when I spoke with supervisor **, you have lost your chance to do this amicably I have hired attorneys and am no longer discussing this with you.
Sincerely,
*** ***

On or about, 01/15/16, Mr***, purchased a vehicle from Express Credit AutoDuring the purchase Mr*** signed a retail installment sales contract (RISC) which was immediately assigned to Auto Advantage Finance for loan servicingAny further details of the loan
servicing by Auto Advantage Finance cannot disclose nonpublic personal information (NPPI) to a non affiliated third partyFurthermore, Auto Advantage Finance is not an accredited Revdex.com partner and does not have Revdex.com access to receive or resolve complaints submittedAuto Advantage Finance strives for 100% customer satisfaction and will further investigate this complaintDue to the aforementioned Express Credit Auto respectfully requests this matter be closed with no further action. If you have further questions please feel free to contact our officesAgain, thank you for your time, attention, and effortsRespectfully, Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Auto Advantage Finance has refunded my money for the full amount
Sincerely,
*** *** (***-***)

First - Again we did not get this complaint as you say this is a second attempt.  We take all customer complaints very seriously and have a specific portal set up to respond to them that is monitored daily.  Please verify where these are going on your end.  They should ONLY be sent to...

[email protected].  Next if that is where they are going please email me verification that it was sent so that we can see if there is an IT issue on our side.   In response to the complaint:We are in receipt of your correspondence notifying us of the complaint filed by [redacted].  Please understand that for Auto Advantage Finance to adequately respond to the complaint, it would be necessary to disclose customer and account information which it is not allowed to do by law unless the customer has waived her right to confidentiality, which has not occurred.  Therefore, we are unable provide you with specific information regarding the facts and circumstances of this matter.  We will contact our customer directly in an attempt to amicably resolve this matter. For the same reasons we are unable to talk to third parties over the phone about customers account.  As a finance company we can speak to the customer only about confidential information.  We wish to reiterate the desire of Auto Advantage Finance to maintain the respect & trust our community has given us over many years of doing business. Our company views this matter with the utmost importance.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted].  They are the exact same company. They know they are in the wrong and don't want to make it right. They are a buy here pay here car lot, they finance there own vehicles, they might use a different name just to make it hard on people but they are one in the same. As far as needing my permission to give information you have my permission.

Initial Business Response /* (1000, 5, 2015/11/13) */
Auto Advantage Finance has contacted Ms. [redacted] and resolved the complaint. AAF will consider this case resolved and closed.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from...

the business.)
They contacted me and moved my payment as requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. As long as this is removed from my credit report as stated by the representative of Auto Advantage Finance. If it is not, I will make a...

new complaint in 30 days for the alleged debt that I do not owe. Thank you.     to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/01) */
Ms. [redacted] has been contacted and the complaint has been resolved.
Respectfully,
[redacted]