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Auto Air of Virginia, Inc.

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Auto Air of Virginia, Inc. Reviews (2)

I was very disappointed by my experience. I had dropped my car off on a Tuesday at about 10 am after setting up an appointment date. I told the individual at the desk that I'd like my car back by the same day but the next day would be fine.
I did not hear anything back from them on that day nor did I call as I figured they would get to it early the next day.
On the second day (after still not hearing anything) I called them at 10:30 am asking if they have had the opportunity to look at my car. They stated they had not looked at it yet. I then waited till a little after 2:30 pm (after still not hearing anything) before I called and checked again. At that time they said they still had not looked at my car and that they "might be able to look at it by this afternoon". He stated that they were being held up by some difficult cars. At that time I notified them I wanted to pick up my car because I needed my car by the next day.
I was disappointed that the service was so far delayed (and not even looked at) and that there was no attempt at any proactive communication by the garage to let me know of the delay. It was extremely frustrating and the individual I interacted with seemed fairly apathetic regarding the whole situation. It was very frustrating.
I would definitely not recommend this garage in the future.

Auto Air of VA was recommended to me by my regular mechanic to address my heater core issue. Not only did they work me in quickly, they also found other issues that the vehicle's previous mechanic ([redacted] in Short Pump) had overlooked. The mechanics at Auto Air fixed my truck perfectly and when done, were very reasonable to my wallet given the work. My truck is a [redacted] with over 100K miles and it is running extremely well since Auto Air worked on it. I will definitely be an advocate of this business.

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Description: Auto Repair & Service, Lubricating Service - Automotive, Mufflers & Exhaust Systems, Auto Services, Auto Repair & Service - Equipment & Supplies, Auto Air Conditioning, Auto Services - Oil & Lube, Auto Repair - Suspension, Auto Repair - Shocks, Auto Repair - Tune-Up, Auto Repair - Steering & Suspension, Auto Repair - Power Steering, Auto - Fleet Service, Auto - Fleet Maintenance, Auto Repair - Maintenance, Heaters - Automotive, Auto Diagnostic Service, Auto Inspection Stations, General Automotive Repair (NAICS: 811111)

Address: 2707 Willard Rd, Richmond, Virginia, United States, 23294


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