Auto and Art

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until the business performs this action and, if it does, will consider this complaint resolvedI would like to add that I did not request reimbursement for labor costI simply noted that the defective part incurred further labor costs to investigate and find a solution to the faulty partIt not only would have been an inconvenience to return the product after I had already incurred labor costs but it would have cost me even more in labor to return with the replacements and have the mechanic perform this install all over againThe mechanic is not going to just perform installs for free just because the product that you provide is faulty and you need to send it back In any case, I accept your offer and hope that you will at least be mindful of how the products you provide affects your customers as well as your reputation Regards, [redacted] ***

I accidentally returned the wrong part to this retailerI get a blurred message I could barely make out, and upon returning their call, I can't get a live person, so you have to leave a messageUpon leaving a message, I get a return call from a young lady stating my part has been disposed of because I didn't get back with them soonerIt would have been nice if they would have just returned the part back to meWho knows....I probably would have started purchasing parts from them just for that gesture......Great customer service here!!!

To Whom It May Concern Regarding complaint ID #[redacted] For technical reasons beyond our control, our customer’s emails were not all coming to us and not all of our emails were making it to the customer. Nonetheless, we provided return instructions early on and received...

the return and refunded the customer as promptly as possible. We certainly regret any frustration experienced by our customer and did our best to resolve the issue. This issue was closed on September 3, 2015. Please confirm receipt of this email so we can be sure you have received our response. Thank you, Tim S[redacted]Your #1 Source for Aftermarket Parts & SuppliesTel: [redacted][email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
 Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until the business performs this action and, if it does, will consider this complaint resolved.
I would like to add that I did not request reimbursement for labor cost. I simply noted that the defective part incurred further labor costs to investigate and find a solution to the faulty part. It not only would have been an inconvenience to return the product after I had already incurred labor costs but it would have cost me even more in labor to return with the replacements and have the mechanic perform this install all over again. The mechanic is not going to just perform installs for free just because the product that you provide is faulty and you need to send it back. 
In any case, I accept your offer and hope that you will at least be mindful of how the products you provide affects your customers as well as your reputation.
Regards,[redacted]

I recently ordered a set of headlights from autoandart. It was a couple of weeks before I could install them. When I drove that night the road was poorly lighted. I checked the boxes the lights came in and found they were for Dodge Caravan or Plymouth Voyager, not 2005 Town and Country. They insisted that they were the right headlights for my 119" wheelbase van. When I objected, I was told to send the vehicle VIN. I sent the VIN and was told that from the VIN they could determine that my van had 119" wheelbase. I contacted local dealer and was told that wheelbase could not be determined from the VIN and that my van was 113" wheelbase, not 119". Again I contacted autoandart and was told that I would have to pay the cost of packing and shipping the lights back to then and they would not guarantee a refund for their incorrect shipment. They would decide any or no refund based on the condition of the returned lights. They would never admit an error on their part. I could have to pay full price and return cost for the incorrect lights.
As a former Management Analyst I am qualified to say their policies and customer relations STINK!

I recently ordered a set of headlights from autoandart. It was a couple of weeks before I could install them. When I drove that night the road was poorly lighted. I checked the boxes the lights came in and found they were for Dodge Caravan or Plymouth Voyager, not 2005 Town and Country. They insisted that they were the right headlights for my 119" wheelbase van. When I objected, I was told to send the vehicle VIN. I sent the VIN and was told that from the VIN they could determine that my van had 119" wheelbase. I contacted local dealer and was told that wheelbase could not be determined from the VIN and that my van was 113" wheelbase, not 119". Again I contacted autoandart and was told that I would have to pay the cost of packing and shipping the lights back to then and they would not guarantee a refund for their incorrect shipment. They would decide any or no refund based on the condition of the returned lights. They would never admit an error on their part. I could have to pay full price and return cost for the incorrect lights.

As a former Management Analyst I am qualified to say their policies and customer relations STINK!

To Whom It May Concern Regarding complaint ID #[redacted] For technical reasons beyond our control, our customer’s emails were not all coming to us and not all of our emails were making it to the customer. Nonetheless, we provided return instructions early on and received...

the return and refunded the customer as promptly as possible. We certainly regret any frustration experienced by our customer and did our best to resolve the issue. This issue was closed on September 3, 2015. Please confirm receipt of this email so we can be sure you have received our response. Thank you, Tim S[redacted]Your #1 Source for Aftermarket Parts & SuppliesTel: [redacted][email protected]

We are normally able to offer replacement or a return for refund, however the customer indicated they had already proceeded to complete installation and repair the parts. When the customer called, they requested compensation for the labor costs however our warranty does not cover labor. At this...

time, we can agree to the requested refund of $100.00 and have processed this today 1/26/2016 by refunding part of the original transaction. We expect this will resolve the matter and regret any frustration.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
 

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until the business performs this action and, if it does, will consider this complaint resolved.
I would like to add that I did not request reimbursement for labor cost. I simply noted that the defective part incurred further labor costs to investigate and find a solution to the faulty part. It not only would have been an inconvenience to return the product after I had already incurred labor costs but it would have cost me even more in labor to return with the replacements and have the mechanic perform this install all over again. The mechanic is not going to just perform installs for free just because the product that you provide is faulty and you need to send it back. 
In any case, I accept your offer and hope that you will at least be mindful of how the products you provide affects your customers as well as your reputation.

Regards,[redacted]

This company is a total rip off-my item arrived damaged and the customer service is non existent-hopefully Ebay will give me a refund-do not deal with these people

I accidentally returned the wrong part to this retailer. I get a blurred message I could barely make out, and upon returning their call, I can't get a live person, so you have to leave a message. Upon leaving a message, I get a return call from a young lady stating my part has been disposed of because I didn't get back with them sooner. It would have been nice if they would have just returned the part back to me. Who knows....I probably would have started purchasing parts from them just for that gesture......Great customer service here!!!

Woke up this morning to fraudulent credit card charges from this company. I've never been to Tempe, Arizona, nor do I habitually make modifications to my car. This company clearly accepts fake credit cards, and should be flagged as a scam operation.