Auto Barn

Green Energy has been repeatedly difficult to work withI had them come out and check our pool heating systemThey charge a $dollar trip chargeY=They came out and first said that the control panel needs to be replacedThen they found that there were blown fuses They replaces an O ring for a leakThen they supposedly tested the unit and left A few days later I turned the unit on and the actuator vale was making noise and not turningI turned the system off and called serviceA days later (the next available appointment they came out and then said the Actuator valve was now shotNever worked for me after the repairThey then charged me another $and still not fixed I have a third party come out and tell me that the control panel is badCalled Green Energy and they told me that they would come out until I paid the bogus charge and then agreed to another trip charge ^ Week later still not fixed and will be using another service providerGoodbye Green Energy

We do understand the customer's frustration and disappointment in not receiving the custom made item she ordered by the date she expected, but we also want to stress that, in no way, was our intention to mislead *** ***
On the same day her order came into our system, we sent one email
explaining that this particular item can take up to business days to manufacture and ship, and another email advising that this order will be shipping directly from the manufacturerOnce we place the order with the manufacturer, it goes into production and the majority of the orders are shipped within a few business daysUnfortunately, they do sometimes experience unexpected delaysSince they ship the completed product directly to the customer, upgrading to expedited shipping is not an option
Providing outstanding customer service is of the utmost importance to ***When a customer is dissatisfied, we hope to work together to find a satisfactory solutionWe would like *** *** to know that we regret the difficulty she had with her order placed with us through *** and would be happy to discuss options to show our good faith
Thank you for your time
*** ***

Green Energy has been repeatedly difficult to work with. I had them come out and check our pool heating system. They charge a $75 dollar trip charge. Y=They came out and first said that the control panel needs to be replaced. Then they found that there were 2 blown fuses. They replaces an O ring for a leak. Then they supposedly tested the unit and left.

A few days later I turned the unit on and the actuator vale was making noise and not turning. I turned the system off and called service. A 8 days later (the next available appointment they came out and then said the Actuator valve was now shot. Never worked for me after the repair. They then charged me another $75 and still not fixed.

I have a third party come out and tell me that the control panel is bad. Called Green Energy and they told me that they would come out until I paid the bogus charge and then agreed to another trip charge.

^ Week later still not fixed and will be using another service provider. Goodbye Green Energy.

Review: I ordered seat covers on July **, 2014, from Auto Barn, through [redacted]. I specifically ordered these seat covers (which were available from multiple other companies) specifically because Auto Barn claimed to be able to deliver these seat covers prior to August *, 2014. I needed them ASAP because my daughter's birthday party was on August *, 2014, and these seat covers were the only thing she specifically asked for for her birthday. I received an email from Auto Barn on July **, 2014, that stated my items had been shipped. I also noticed an update on [redacted] indicating my items had been shipped. On August *, 2014, when I had not received the seat covers, I contacted Auto Barn via [redacted] to inquire as to where the seat covers were because I noticed there was no tracking information provided to either [redacted] or me. I received a response to my email from Auto Barn that said the following, "Since you ordered custom made seat covers that are made to order, they do require some time to be made before they ship out. Most Coverking orders take about 10-15 business days (not including weekends and holidays) to complete production and ship out. Coverking is telling me that your order should be ready to ship by the end of this week or worse case scenario early next week". To say that I was flabbergasted is a bit of an understatement. Here, I've assumed since July **, 2014, that my seat covers were not only produced, but shipped and now I find out that they hadn't even been created yet. I wrote back to Auto Barn and expressed my concern and asked why they would tell me & [redacted] that the purchase had been shipped when in fact the seat covers were still in production. She didn't respond to those questions but did let me know the following, "I'm very sorry that you are dissatisfied and I do understand that this is a gift that you were hoping to have by the [redacted] but unfortunately there isn't anything I can do to expedite the order". So, even though their company claimed the order would be delivered by a specific date, which is the ONLY REASON I chose to pay their company more than any other company on [redacted] for the order, they still refused to honor the contract, even AFTER they took my money from my credit card on July **, 2014. As a recap, here are my many issues with Auto Barn:

1) I placed an order with the company on July **, 2014 for two seat covers for a 2006 Pontiac Grand Prix;

2) Upon placing that order, I was promised a delivery PRIOR to August *, 2014 @ 8:00 PM;

3) At NO POINT during the point of sale was I advised that my order would not ship until AFTER the promised DELIVERY date;

4) The company took $169.95 from my American Express BEFORE the item was shipped;

5) I received an email from the company on July **, 2014, advising that my order had been processed (which clearly it had not since my seat covers had not even been created);

6) The company updated [redacted] that the order had shipped, when in fact it hadn't;

7) Eleven BUSINESS DAYS after I placed the order and TEN BUSINESS DAYS after the company took my money, the company contends that there is nothing that can be done to deliver on a contracted promise to the consumer.

After Auto Barn received one of my last emails, they advised that CoverKing may be able to have my order ready to ship on Friday, August *, 2014. At that point I asked if the covers could be over-nighted to me, and we could conclude the entire complaint. Their response was "[n]o they will not be shipped overnight. They will be shipped standard ground". Had Auto Barn forked out the $20.00 or so it would've cost for CoverKing to overnight my car seat covers, this whole matter would've been a moot point. Since they refused to, I cancelled the order and requested a refund, to which they complied. My complaint regarding Auto Barn isn't regarding the money. This is a principle complaint. Their company lied to me, the consumer, and to [redacted] regarding important details of the order and I think they should be held responsible. To THIS DAY, Auto Barn STILL continues to advertise on [redacted] that they can have custom-created CoverKing car seat covers to consumers within five to eight business days and the car seat covers I ordered are still listed as CURRENTLY IN STOCK, which is a complete deception to its customers.Desired Settlement: I want Auto Barn to be held responsible for intentionally deceiving its customers. When I explained to them that I was going to contact the Revdex.com and the AG, they had no response. It seems to me that since they aren't registered with the Revdex.com, they don't care and have no desire to do right by their customers. They should be made to take down advertisements that claim they have products available when they don't. They should also be made to not take money from people until the items ship. They should be made to not advise items have been shipped when they haven't even been in production yet. While I am happy I received my money back, I wish it had never gotten to this point. I had NO SEAT COVERS to provide to my daughter on her birthday, and that was very embarrassing to me and disappointing to her. They should make that up somehow.

Business

Response:

We do understand the customer's frustration and disappointment in not receiving the custom made item she ordered by the date she expected, but we also want to stress that, in no way, was our intention to mislead [redacted].

On the same day her order came into our system, we sent one email explaining that this particular item can take up to 15 business days to manufacture and ship, and another email advising that this order will be shipping directly from the manufacturer. Once we place the order with the manufacturer, it goes into production and the majority of the orders are shipped within a few business days. Unfortunately, they do sometimes experience unexpected delays. Since they ship the completed product directly to the customer, upgrading to expedited shipping is not an option.

Providing outstanding customer service is of the utmost importance to [redacted]. When a customer is dissatisfied, we hope to work together to find a satisfactory solution. We would like [redacted] to know that we regret the difficulty she had with her order placed with us through [redacted] and would be happy to discuss options to show our good faith.

Thank you for your time.