Our service manager reached out to the complainant and attempted to resolve her concerns He offered to address her issues and do whatever it would take to correct her dissatisfaction Although our original work on this vehicle was an attempt to correct another facility's previously botched repairs, he offered to work on her vehicle againThe customer brought her car back to us, we repaired her chrome, and detailed her vehicle at no chargePlease do not hesitate to contact us if you have further questionsSincerely,
Complaint: [redacted] I am rejecting this response because: The chrome piece was repaired but the vehicle was not detailed and I never received a receipt for the part purchasedAlso, there is paint around the seal of the door handle Sincerely, [redacted]
Our service manager reached out to the complainant and attempted to resolve her concerns He offered to address her issues and do whatever it would take to correct her dissatisfaction Although our original work on this vehicle was an attempt to correct another facility's previously botched repairs, he offered to work on her vehicle againThe customer brought her car back to us, we repaired her chrome, and detailed her vehicle at no chargePlease do not hesitate to contact us if you have further questionsSincerely,
Complaint: [redacted] I am rejecting this response because: The chrome piece was repaired but the vehicle was not detailed and I never received a receipt for the part purchasedAlso, there is paint around the seal of the door handle Sincerely, [redacted]