Auto Body and Solutions

[redacted] [redacted] PH # [redacted] FAX 210-337- March, 3, Phone: (512) 445-Dispute Resolution Specialist Fax: (512) 445-Revdex.com Corporate Office La Posada Drive Austin, TX RE: ID# [redacted] came to the shop with her brother around January [redacted] lived in Austin and "didn't know anyone in Austin" We had repaired her brother's vehicle and he thought we could help her [redacted] 's accident was on September 4, and sometime thereafter someone else had sideswiped her on the right side [redacted] was not going to make a claim on the right side and was more concerned with the overheating of her car since she drove back and forth from Austin to San AntonioShe had to carry water with her [redacted] failed to mention she had a deductible of $that I did not ask for from her claimI also did not go back to her insurance company for the front bumper impact bar which was not included in the claimHer insurance adjuster was having a difficult time keeping the cost of repairs below the threshold that would "total" her vehicle [redacted] also failed to mention that I had the whole right side of her car detailed and hand polished from her second wreck at no extra charge to her [redacted] 's car was overheating because she had a water leak from her intake manifoldI purchased the manifold gaskets, gasket sealer, oil filter/oil and antifreeze at a cost to me of $With maand shop supplies, the charge to her would have been $The labor, though was hours @ $75/hour ($427.50)Once this work was completed, we noted her front and rear transmission mounts were badWhen [redacted] came to pick her car up,she threw a tantrum that her car wasn't driving like that when she brought it in and wasn't going to pick it up until the car was fixed ( I.E/, the mounts replaced)Here we go with another expense to meThe mounts were each $so with tax the parts totaled $and the labor was another hours @ $75/hour ($345)The total charge for all the mechanical work would have been $I did not charge [redacted] that amount!! Once her true colors showed through I was more than happy to bid adieu to her and her motherAll I asked for was $ Sincerely, [redacted]

*** *** *** *** *** *** *** ***
*** *** ** *** PH # *** FAX 210-337- March, 3,
Phone: (512) 445-Dispute Resolution Specialist Fax: (512) 445-Revdex.com Corporate Office La Posada Drive Austin, TX RE: ID# *** *** *** *** came to the shop with her brother around January *** *** lived in Austin and "didn't know anyone in Austin" We had repaired her brother's vehicle and he thought we could help her*** ***'s accident was on September 4, and sometime thereafter someone else had sideswiped her on the right side*** *** was not going to make a claim on the right side and was more concerned with the overheating of her car since she drove back and forth from Austin to San AntonioShe had to carry water with her. *** *** failed to mention she had a deductible of $that I did not ask for from her claimI also did not go back to her insurance company for the front bumper impact bar which was not included in the claimHer insurance adjuster was having a difficult time keeping the cost of repairs below the threshold that would "total" her vehicle *** *** also failed to mention that I had the whole right side of her car detailed and hand polished from her second wreck at no extra charge to her. *** ***'s car was overheating because she had a water leak from her intake manifoldI purchased the manifold gaskets, gasket sealer, oil filter/oil and antifreeze at a cost to me of $With maand shop supplies, the charge to her would have been $The labor, though was hours @ $75/hour ($427.50)Once this work was completed, we noted her front and rear transmission mounts were badWhen *** *** came to pick her car up,she threw a tantrum that her car wasn't driving like that when she brought it in and wasn't going to pick it up until the car was fixed ( I.E/, the mounts replaced)Here we go with another expense to meThe mounts were each $so with tax the parts totaled $and the labor was another hours @ $75/hour ($345)The total charge for all the mechanical work would have been $I did not charge *** *** that amount!! Once her true colors showed through I was more than happy to bid adieu to her and her motherAll I asked for was $Sincerely, *** ***

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[redacted] PH # [redacted] FAX 210-337-
March, 3, Phone: (512) 445-Dispute Resolution Specialist Fax: (512) 445-Revdex.com Corporate Office La Posada Drive Austin, TX
RE: ID# [redacted]
[redacted] came to the shop with her brother around January [redacted] lived in Austin and "didn't know anyone in Austin" We had repaired her brother's vehicle and he thought we could help her[redacted]'s accident was on September 4, and sometime thereafter someone else had sideswiped her on the right side[redacted] was not going to make a claim on the right side and was more concerned with the overheating of her car since she drove back and forth from Austin to San AntonioShe had to carry water with her.
[redacted] failed to mention she had a deductible of $that I did not ask for from her claimI also did not go back to her insurance company for the front bumper impact bar which was not included in the claimHer insurance adjuster was having a difficult time keeping the cost of repairs below the threshold that would "total" her vehicle [redacted] also failed to mention that I had the whole right side of her car detailed and hand polished from her second wreck at no extra charge to her.
[redacted]'s car was overheating because she had a water leak from her intake manifoldI purchased the manifold gaskets, gasket sealer, oil filter/oil and antifreeze at a cost to me of $With maand shop supplies, the charge to her would have been $The labor, though was hours @ $75/hour ($427.50)Once this work was completed, we noted her front and rear transmission mounts were badWhen [redacted] came to pick her car up,she threw a tantrum that her car wasn't driving like that when she brought it in and wasn't going to pick it up until the car was fixed ( I.E/, the mounts replaced)Here we go with another expense to meThe mounts were each $so with tax the parts totaled $and the labor was another hours @ $75/hour ($345)The total charge for all the mechanical work would have been $I did not charge [redacted] that amount!! Once her true colors showed through I was more than happy to bid adieu to her and her motherAll I asked for was $ Sincerely,
[redacted]