Auto Body North Shore, Inc.

It is unfortunate that we were not able to obtain a loan for this customer. We are not the bank and do not have final say whether a loan is approved or declined. We do our very best for each customer. We do not have the authority to remove inquiries, so unfortunately we can not do
that for the customer

Sept 3,2015I am responding to ID ***.After reviewing the charges we found that the customer was charged by InfinitiFinancial Services $It was for a disposition of $and $for three maintenance lights and one tire pressure lightThey also charge a 9% tax rate on the billOnce the
car was turned in *** sends a bill to the Customer, the charges are not shared with Infiniti of West ChesterAfter Speaking with our *** representative he stated that any concern of charges needs to be handled by customer with ***.Please feel free to contact me with any questions.Thank you,Leigh T.General Manager

Dear *** ***There were some issues with *** ***'s truck that he purchased from usWe have repaired all items that needed to be repairedIf he would like to trade the truck back in on another we would be happy to do that.Thank you,Leigh TExecutive Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have been in touch with the sales manager at the dealership and he agrees that I should not be responsible for some of these charges Also, this disputed invoice was brought up with *** and they referred me to the dealership.
Regards,
*** ***