Auto Boss, Inc.

Hi *** & **,Very sorry to hear that you are still not satisfied with your dealings with ***, *** and myself here at Auto Boss IncI really wish that you could have made it out this way to see us so we could have been of more assistanceI do understand though considering you are a distance
away in CAGlad that the glass company we sent to you was able to help with a couple of thingsWhat sort of compensation were you thinking would help?Sincerely*** ***PresidentAuto Boss Inc.Quality RV Sales Since 1997.###-###-####?

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: We finally had a chance to get the coach into [redacted] for general inspection of the engine and a diagnostic testing for the low power and Surging or Jerking the coach creates at 25-30 MPG. This testing revealed several default codes. As I stated in my letter addressed to Auto Boss dealer back in January, this was one of the items that I was assured that would be taken care of prior to delivery. This jerking was a real concern to me and was not, in my opinion normal. After the service at [redacted], the coach now idles and runs great with No jerking at any speed. The coach accelerates and shifts smoothly with a noticeable turbo boost. ($553.50) While it was at [redacted], I had the transmission serviced, filters changed, and the Allison rep read the codes to ensure the transmission was operating within OEM specs. Allison rep recommended to [redacted] that the transmission was due service during this service. ($411.00) At my request, due to the upcoming trip, they replaced the serpentine belt, performed required inspection of the pulleys and tensioner. ($206.72) Our biggest complaint with the Dealer is that we were told by the salesman that the coach was ready to go. It was not. The dealer was well aware of the "JERKING" of the coach. I understand that when purchasing a used coach something's need repair, but I feel the dealer has a duty to ensure that all service to the coach is completed (i.e. all filters and fluids replaced and/or serviced)There was many issues with this coach that was promised to be fixed prior to delivery that was not, but to the owners credit, did send Auto Glass Boss (no affiliation to Auto Boss RV) from Mesa, Arizona, to repair the five windows that were fogged. The air noise I discovered was caused by missing caps on the top of the outside mirrors.Desired Settlement: The dealer "due diligence" to provide a customers ready to "take delivery" and travel 400 miles to San Diego was default.I feel that after $7000.00 of replacement parts that was purchased from Fleetwood and local RV supply houses, many hours of cleaning/repairs by both of us and labor costs/parts from authorized repair facilities that some level of compensation would be appreciated.

Business

Response:

Hi [redacted] & **,Very sorry to hear that you are still not satisfied with your dealings with [redacted], [redacted] and myself here at Auto Boss Inc. I really wish that you could have made it out this way to see us so we could have been of more assistance. I do understand though considering you are a distance away in CA. Glad that the glass company we sent to you was able to help with a couple of things. What sort of compensation were you thinking would help?Sincerely[redacted]PresidentAuto Boss Inc.Quality RV Sales Since 1997.###-###-####?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,