Auto Brokers Of Ashland

We have contacted Mr*** and he stated that his exhaust is leaking where the exhaust pipe & the muffler connectEvidently the weld did not hold where these to pieces connect He agreed to bring in his vehicle 11/09/between & pm to let our Mechanic take a look at the exhaustWe
plan on helping Mr*** with this repairWe have been unaware of this issue until your representative called us this morning

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
Complaint on a *** *** *** not fixedAnd got a Key and
Key Fob Also I try to call Lisa she is half the time out the office/ or not
pick up her cell phone for emergency

This issue has been taken care ofWe have issued payment to the customer for the amount of the parts that he had to purchase

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the offer made by the business in reference to complaint ID *** Everything has been resolved in a timely manner, very well to work with them, they re compensated the money for the parts that needed to be replaced Very thankful They are a good business
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the offer made by the business in reference to complaint ID *** Everything has been resolved in a timely manner, very well to work with them, they re compensated the money for the parts that needed to be replaced Very thankful They are a good business
Regards,
*** ***

We have resolved this issue with the ACTUAL customerWe were unable to take calls from this customer because we were busy helping a customer in the officeWe answered the phone and told the customer to call back at a later time when we were availableThe customer continued to call back an
additional 6-timesWe have had to block a number from this same customer who continues to call us everyday multiple times a day and we have told them that they are interfering with our daily operationsWe have since spoken with the customer and he has agreed to only call in an emergency

Revdex.com spoke with [redacted] regarding this case. The customer's concerns have been addressed at this time. The vehicle was sold "As-Is" but the business did order the customer a new key fob. It is the customer's responsibly to take the fob to the Nissan dealer to have it programmed. This is a cost the customer is responsible as the car was sold "As-Is"

Review: Purchased [redacted] on 11/20/2015

11/27/15 -- Was driving to a family member's residence and wheel broke off of moving vehicle, which could've lead to death. Less than 100 miles had been put on vehicle since its been in my possession. Visited Advanced Auto Parts to start purchasing parts to begin repairing vehicle.

11/28/15 -- Had to cancel various HVAC jobs because transportation was not reliable due to necessary repairs. Resulting in loss of income.

11/30/15 -- Contacted dealer and no answer

12/2/15 -- spoke with George (salesman); he stated he couldn't believe this happened; very apologetic; stated owner would be in touch and do something to better the situation. My contact info was taken down by employee.

12/4/15 -- Called and spoke to female employee; she stated the owner hasn't reached out because he is in Florida and will reach out on 12/7-8. I asked questions about the failed part that caused incident and asked why they put an after-market control arm on truck. She explained why; I then explained to her that my mechanic found that the failure of the part was caused due to the dealer mechanic's installation of the after-market control arm, where the bolt that runs through the upper ball joint had been cross-threaded.

My mechanic explained, if they had properly inspected the vehicle, it would have never legally passed Virginia State Inspection. My contact info was taken down by employee.

12/12/15 -- Never received call from owner so I reached out again. Was told by another female employee he was back from Florida but was attending a funeral that day. She stated this was the first she heard of the situation. My contact info was taken and was told I would receive a call.Desired Settlement: Main concern:

This accident could've been a lot worse causing injury/death of myself or to others because a right wheel breaking off of a moving vehicle is extremely dangerous. I am notifying Revdex.com in hopes to be compensated by dealer for purchased parts caused by their mechanic's negligence and prevent another buyer being put at risk.

**can provide pictures

Total out of pocket amount for parts (does not include labor or loss of income due to time off work): $529.37

**can provide receipts

List of parts/services purchased:

Axel, right and left upper control arms (need to match), lower ball joint, brake line, brake fluid, tire rod, alignment.

Business

Response:

This issue has been taken care of. We have issued payment to the customer for the amount of the parts that he had to purchase.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted]. Everything has been resolved in a timely manner, very well to work with them, they re compensated the money for the parts that needed to be replaced. Very thankful. They are a good business.

Regards,