Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10806186, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
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9/14/15ON 9/4/15 OUR NIGHT DISPATCHER RECEIVED A CALL FROM A CUSTOMER NAMED DANIELLE BIGGS-CASSIDY. WE TOWED HER VEHICLE TO THE SHOP AND THE NIGHT DISPATCHER TOLD HER THAT WE WOULD LOOK AT IT FIRST THING SATURDAY MORNING 9/5/15. THE NIGHT DISPATCHER DIDN'T REALIZE THAT THE HEAD...
MECHANIC ON A SATURDAY HAD IT OFF DUE TO LABOR DAY WEEKEND. SO WE HAD CALLED SOMEONE IN TO CHECK OUT THE VEHICLE AND IT NEEDED A WATERPUMP, BELT, AND LOWER RADIATOR HOSE. WE WERE UNABLE TO GET THESE PARTS LOCALLY DUE TO THE HOLIDAY WEEKEND BY THAT TIME IT WAS AROUND 11 AM. THE PEOPLE WERE DISSATISFIED WITH THE OUT COME. IT WAS OUT OF OUR CONTROL WITH NO LOCAL PARTS. SO CUSTOMER HAD VEHICLE TOWED TO SYRACUSE AT OWNERS REQUEST. NO WORK WAS DONE AT RICK & RICH TOWING AND SO THERE WOULD BE A TOW CHARGE AND RT 811S NOT PART OF THE FREE LOCAL TOW. WE HAVE A FLAT RATE OF $175.00 PLUS TAX FOR TOWING OFF THE HIGHWAY AND OUR ADVERTISEMENT IS FREE LOCAL TOW IF WORK IS DONE AT OUR SHOP SOME RESTRICTIONS APPLY SEE SHOP FOR DETAILS.THANK YOU,STANLEY F[redacted] OWNER
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10806186, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
9/14/15ON 9/4/15 OUR NIGHT DISPATCHER RECEIVED A CALL FROM A CUSTOMER NAMED DANIELLE BIGGS-CASSIDY. WE TOWED HER VEHICLE TO THE SHOP AND THE NIGHT DISPATCHER TOLD HER THAT WE WOULD LOOK AT IT FIRST THING SATURDAY MORNING 9/5/15. THE NIGHT DISPATCHER DIDN'T REALIZE THAT THE HEAD...
MECHANIC ON A SATURDAY HAD IT OFF DUE TO LABOR DAY WEEKEND. SO WE HAD CALLED SOMEONE IN TO CHECK OUT THE VEHICLE AND IT NEEDED A WATERPUMP, BELT, AND LOWER RADIATOR HOSE. WE WERE UNABLE TO GET THESE PARTS LOCALLY DUE TO THE HOLIDAY WEEKEND BY THAT TIME IT WAS AROUND 11 AM. THE PEOPLE WERE DISSATISFIED WITH THE OUT COME. IT WAS OUT OF OUR CONTROL WITH NO LOCAL PARTS. SO CUSTOMER HAD VEHICLE TOWED TO SYRACUSE AT OWNERS REQUEST. NO WORK WAS DONE AT RICK & RICH TOWING AND SO THERE WOULD BE A TOW CHARGE AND RT 811S NOT PART OF THE FREE LOCAL TOW. WE HAVE A FLAT RATE OF $175.00 PLUS TAX FOR TOWING OFF THE HIGHWAY AND OUR ADVERTISEMENT IS FREE LOCAL TOW IF WORK IS DONE AT OUR SHOP SOME RESTRICTIONS APPLY SEE SHOP FOR DETAILS.THANK YOU,STANLEY F[redacted] OWNER