Auto Centers Bonne Terre LLC

Miss [redacted] purchased a Jeep Liberty with 130,xxx miles from our dealership in January of It was sold and she did have some problems right after she purchased it A hose was loose on the radiator and we had the vehicle towed to our service facility and made the necessary repairs About a month later ( February ) her check engine light came on Once again we had it towed to our service facility After running diagnostics, we determined the Jeep needed new catalytic converters We went ahead and replaced them for her at no expense to Miss [redacted] and put her in a rental car Unfortunately we do not feel we need to keep maintaining her car that we sold As-Is

I CAN NOT COMMENT ON WHAT EXACYLY WAS SAID BETWEEN THE CUSTOMER AND THE SALES PERSON ON THE PHONE, BUT WE HAVE COVERSTAIONS VIA TEXT THAT I HAVE CONCLUED TO BE TRUTHFUL AND HONEST RESPONCESTHE CUSTOMER WAS PROVIDED AN AUTO CHECK AS WELL AS A DISCLOSER STATING THAT THE VEHICLE WAS IMPORTED AND THAT THE ODOMETER WAS CONVERTED FROM KILOMETERS TO MILESTHE CUSTOMER HAD ALL THE OPPERTUNITY TO HAVE A THIRD PARTY INSPECT THE VEHICLE IF HE WERE TO CHOOSE TO DO THAT THE CUSTOMER VISUALLY INSPECTED THE VEHICLE AND TEST DROVE IT AS WELLTHE VEHICLE WAS MISSOURI STATE INSPECTED AND VERY MUSCH ROAD READYWE AS A DEALER REACHED OUT IN A ATTEMPT TO HELP THE CUSTOMER AND HIS ONLY REMEDY WAS A FULL REIMBURSEMENTTHE SOFT TOP WAS NEVER PART OF THE DEAL THAT WE HAD NOT NEGOTIATED WITH THE SALE OF THIS VEHICLEWE HAD IT IN A BAG IN OUR SHOP AND OFFER IT TO HIM AT NO EXTRA EXPENSE THE ODOMETER OR TACOMETER WAS WORKING AT THE TIME OF SALE AND WE HAVE NO EVIDENCE FROM AN AUTHERIZED MACHANIC STATING OTHER WISETHE CUSTOMER AT THE END OF THE DAY ELECTED TO PROCEDE WITH PURCHASING THE VEHICLE AFTER CAREFUL CONSIDERATION AND ALL AROUND INSPECTION OF SAID VEHICLEWE RESERVE THE RIGHT AT THIS TIME TO NOT ASSIST IN ANY WAY DUE TO THE CONTINUIOUS ACCOUNTS OF SLANDER AND LEGAL THREATS

Initial Business Response /* (1000, 5, 2015/12/22) */
The motor was installed over months ago and is no longer covered under the month/3,mile warrantyThe vehicle also has a lifetime powertrain warranty on it but he will not authorize the repair facility to take the steps required to
verify that the problem with his vehicle is covered under that warrantyHis lifetime powertrain warranty is through Enterprise Financial Group and not Auto Centers Bonne Terre therefore we feel we have no responsibility for any charges that he may incur should it not be a warranty case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meEven though it was not permission to run credit times after loan approval was given two and half months agoYou have lowered my credit score a lot by doing this
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@acdealergroup.com
First I would like to thank the customers for there purchase from our storeWe do have the title for the truck and are waiting on the bank that
had a lien on the truck to provide us with the lien releaseWe would be more the happy to pay any late fees that may incur

Initial Business Response /* (1000, 13, 2015/09/10) */
I am the general managerWe have offered to make the repair on the vehicleWe have told the consumer he needs to bring the car inIf there is a crack in the bell housing it will be repaired and Auto Center will take care of thatThere is
also warranty work to be done on the vehicle and we will take care of thatThis offer was made prior to the Revdex.com complaint being filedThe consumer neglected to bring the vehicle to our shop as he agreed to doHe wanted to drive the car to the dealership and we advised him not to do that because be could cause more damage and might negate the warrantyThere is an open claim on the warranty and we did not want to take the change that driving the car might cause more damage and negate the warrantyWe have done everything we can to be cordial about this complaint

Initial Business Response /* (1000, 15, 2015/12/22) */
This vehicle had a salvaged titleIt was a rebuilt vehicleThis was bought completely with no warranties expressed or impliedThis was stated to the customer and they were completely aware that if a problem arose they would be
responsible for thatWe are not liable for any charges that may be incurred after the purchase

Miss [redacted] purchased a 2007 Jeep Liberty with 130,xxx miles from our dealership in January of 2016.  It was sold As-Is and she did have some problems right after she purchased it.  A hose was loose on the radiator and we had the vehicle towed to our service facility and made the necessary...

repairs.  About a month later ( February 2016 ) her check engine light came on.  Once again we had it towed to our service facility.  After running diagnostics, we determined the Jeep needed new catalytic converters.  We went ahead and replaced them for her at no expense to Miss [redacted] and put her in a rental car.  Unfortunately we do not feel we need to keep maintaining her car that we sold As-Is.

Customer is to return said vehicle due to the fact that they are not able to produce adequate documentation required by the financial institution . Customer was not able to meet the lending stipulations required by the bank . We have made all efforts to assist them in their purchase. Auto...

centers is sorry for any inconvenience , but can not be liable for failure to produce all requested documentation pertaining to said deal.  Auto centers has all applicable paper work and credit applications with signature's authorizing this dealership to pull credit.

First I would like to thank the customer for his business with our dealer group. We are very aware of the on going work to said vehicle. The truck was diagnosed with a failed heater in the def fluid tank by an Chevrolet franchise repair facility. This component was replaced and was deemed to be not...

the cause  the problem. The truck has been returned to mentioned repair facility and is currently having diagnostics performed to find the exact cause of the problem.

Initial Business Response /* (1000, 7, 2015/09/17) */
Contact Name and Title: [redacted] manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@acdealergroup.com
reimbursement has been made. customer is satisfied. sales person miss informed the customer in error. swift action was taken to...

resolve this matter. Thank you
Final Consumer Response /* (2000, 13, 2015/09/18) */
Autocenter gave us a check to pay the amount owed on September 17,2015.

I CAN NOT COMMENT ON WHAT EXACYLY WAS SAID BETWEEN THE CUSTOMER AND THE SALES PERSON  ON THE PHONE, BUT WE HAVE COVERSTAIONS VIA TEXT THAT I HAVE CONCLUED TO BE TRUTHFUL AND HONEST RESPONCES. THE CUSTOMER WAS PROVIDED AN AUTO CHECK AS WELL AS A DISCLOSER STATING THAT THE...

VEHICLE  WAS IMPORTED AND THAT THE ODOMETER WAS CONVERTED FROM KILOMETERS TO MILES. THE CUSTOMER HAD ALL THE OPPERTUNITY TO HAVE A THIRD PARTY INSPECT THE VEHICLE IF HE WERE TO CHOOSE TO DO THAT . THE CUSTOMER VISUALLY INSPECTED THE VEHICLE AND TEST DROVE IT AS WELL. THE VEHICLE WAS MISSOURI STATE INSPECTED AND VERY MUSCH ROAD READY. WE AS A DEALER REACHED OUT IN A ATTEMPT TO HELP THE CUSTOMER AND HIS ONLY REMEDY WAS A FULL REIMBURSEMENT. THE SOFT TOP WAS NEVER PART OF THE DEAL THAT WE HAD NOT NEGOTIATED WITH THE SALE OF THIS VEHICLE. WE HAD IT IN A BAG IN OUR SHOP AND OFFER IT TO HIM AT NO EXTRA EXPENSE.  THE ODOMETER OR TACOMETER WAS WORKING AT THE TIME OF SALE AND WE HAVE NO EVIDENCE FROM AN AUTHERIZED MACHANIC STATING OTHER WISE. THE CUSTOMER AT THE END OF THE DAY ELECTED TO PROCEDE WITH PURCHASING THE VEHICLE AFTER CAREFUL CONSIDERATION AND ALL AROUND INSPECTION OF SAID VEHICLE. WE RESERVE THE RIGHT AT THIS TIME TO NOT ASSIST IN ANY WAY DUE TO THE CONTINUIOUS ACCOUNTS OF SLANDER AND LEGAL THREATS.

Initial Business Response /* (1000, 10, 2016/03/03) */
First I would like to say thank you to the customer for their purchase from our store. The customer did experience a issue with the transmission and auto centers did pay for the repairs in full including transportation. I am not at liberty...

to speak on behalf of the repair facility and what may or may not have been said. I do know there was never a charging issue addressed at our shop and there was a bulletin stating that the ecm needed to be flashed and the customer refused the repair. This is noted on the signed repair order. The dealership is in no way financially responsible on said vehicle. The service contract was canceled and the cost was taken off the loan. I feel we did put our best foot forward to assist the customer to the best of our abilities.

First we would like to thank the customer for their business. The customers statement is false and untrue due to the fact we have a copy of the Auto Check with all pages being signed. The customer was also provided with a copy as well. Auto Centers provided all documents to assist the customer in...

their automotive purchase. We feel the deal was handled appropriately and with no misrepresentation. A refund will not be given to the customer.